Dish Network 196812 User Manual page 110

Reference
Troubleshooting Tables
Message
Possible Reason
Number
The receiver may not be
connected to an active telephone
018
line or broadband Internet
connection.
The receiver may not have
received authorization for
programming yet. The satellite
dish may have moved so that it is
no longer picking up the satellite
022
signal. The cable connections
may have loosened or have
moisture inside. There may be an
interruption of the satellite signal.
The receiver may have
026
temporarily lost the satellite signal.
The receiver may need to get new
software before you can use it to
028
order Pay-Per-View programs.
You may have tried to close an
installation menu without having
059
done the Check Switch test.
You may have aimed the satellite
dish at one satellite, but selected
060
the option for another satellite on
the Point Dish screen.
The receiver is downloading
061
current software.
The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
074
receiver "times out" and will not
allow you to try again for several
minutes.
100
What to Do
• You must connect the receiver to an active telephone
connection at all times. If you install two or more receivers,
you must connect each receiver to an active telephone
connection at all times.
• Call the Customer Service Center at 1-800-333-DISH
(3474) for help checking the credit limit and/or to get
authorization to make a purchase.
• If you have authorized the receiver, wait a few minutes to
see if the message is removed. Make sure that all required
cables are in place, and check that all cable connections
are tight and dry (for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish. If you
have not authorized the receiver, call the Customer
Service Center at 1-800-333-DISH (3474) for help.
• Wait a few minutes to see if the message is removed.
Make sure that all required cables are in place, and check
that all cable connections are tight and dry (for outdoor
cables).
• Make sure that the satellite dish has a clear line of sight to
the satellite. Check whether branches or leaves have
grown into the line of sight.
• Check that the Signal Strength bar in the Point Dish
screen is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish.
Turn the receiver off. Doing this allows the receiver to
download new software via the satellite signal. The
download may take several minutes; do not disturb or unplug
the receiver during this time. When the download is done,
you will be able to use it to order Pay-Per-View programs.
If your setup includes a multi-dish switch, you must run the
Check Switch test.
• Make sure that you have selected the option for the right
satellite on the Point Dish screen.
• Make sure that the cable(s) for the satellite you have
selected are connected to the LNBF that receives signals
from that satellite. Re-aim the satellite dish at the right
satellite.
It is very important for the receiver to get the latest software
to function properly. The download may take several
minutes. Do not disturb or unplug the receiver during this
time.
Wait a few minutes and then try again to enter the password.
The "time out" feature is designed to prevent someone
Note:
from trying password after password until he or she happens
to guess the right one and so gains unauthorized access to
the receiver.