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If this message does not appear, the device has not been installed correctly. Please de-
install the USB Adapter and repeat the installation process according to this User
Manual.
6.3.-CUSTOMER SERVICE
The customer service is available over the telephone and also on the Internet
Telephone support
You can call the customer service on 902 357 000 for any query you may have.
If you do not know the IP addresses that correspond with your ADSL access, dial the
telephone number 900 50 20 10 from your ADSL line and an automatic service will
inform you of the IP addresses the correspond with your access.
Internet support
All ADSL information can be found in the "Todo ADSL" area in telefonicaonline.com:
Other related websites:
1. – Consult the IP addresses associated with your ADSL line.
Description: Gives you your ADSL configuration data via the Internet.
Requires a username and password from telefonicaonline.com (free of charge).
2.- Quick installation guides and user manuals for auto installation kit.
Description: Support area for the auto installable kits with all the quick installation
guides and user manuals for each kit that Telefonica has to offer.
URL:
3.- Configuration zone and software upgrades.
Description: In this area you can download the latest ADSL routers re-configurators
and software upgrades, the best way to make the most of your broad band connection.
URL:
4.- ADSL expert zone.
Description: Information and tutorials about ADSL programmes and utilities to make
the most of your broad band access. Look up the ADSL expert zone, all the information
you may need at your finger tips.
USB Adapter
User Manual
URL:
www.telefonicaonline.com/adsl
URL:
www.telefonicaonline.com/datosadsl
www.telefonicaonline.com/adsl/ayudakit
www.telefonicaonline.com/adsl/descarga
URL:
www.telefonicaonline.com/adsl/experto
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