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Troubleshooting
Troubleshooting
Table 2. Level 1 and 2 Troubleshooting Chart
Symptom
1. Telephone will not turn on or stay on.
2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.
3. Display is erratic, or provides partial or
no display.
4. Incoming call alert transducer audio
distorted or volume is too low.
5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).
38
Probable Cause
a) Battery either discharged or
defective.
b) Battery connectors open or
misaligned.
c) Transceiver board defective.
d) keyboard assembly failure.
a) Antenna assembly defective.
b) Transceiver board defective.
a) Connections to or from
transceiver board defective.
b) Flip assembly defective.
c) Transceiver board assembly
defective.
Faulty transceiver board assembly.
a) Microphone connections to the
transceiver board assembly
defective.
October 02, 2006
Verification and Remedy
Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate battery
charger. If the battery will not recharge, replace the
battery. If battery is not at fault, proceed to b.
Visually inspect the battery connectors on both the
battery and the telephone. Realign and, if
necessary, either replace the battery or refer to a
Level 3 Service Center for the battery connector
replacement. If battery connectors are not at fault,
proceed to c.
Remove the transceiver board. Substitute a known
good transceiver board and temporarily
reassemble the unit. Press the PWR button; if unit
turns on and stays on, disconnect the dc power
source and reassemble the telephone with the
new transceiver board. Verify that the fault has
been cleared. If the fault has not been cleared then
proceed to d.
Replace the keyboard assembly. Temporarily
connect a +3.6 Vdc supply to the battery
connectors. Depress the PWR button. If unit turns
on and stays on, disconnect the dc power source
and reassemble with the new keyboard assembly.
Check to make sure that the antenna pin is
properly connected to the transceiver board
assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.
Replace the transceiver board (refer to 1c). Verify
that the fault has been cleared and reassemble the
unit with the new transceiver board.
Check general condition of flex and flex connector.
If the flex and connector are good, check that the
flex connector is fully connected. If not, check
connector to transceiver board connections. If
faulty connector, replace the transceiver board. If
connector is not at fault, proceed to b.
Temporarily replace the flip assembly with a known
good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault not
cleared, proceed to c.
Replace the transceiver board (refer to 1c). Verify
that the fault has been cleared and reassemble the
unit with the new transceiver board.
Replace the transceiver board (refer to 1c). Verify
that the fault has been cleared and reassemble the
unit with the new transceiver board.
Gain access to the microphone as described in the
procedures. Check connections. If connector is
faulty proceed to c; if the connector is not at fault,
proceed to b.
V323i/V325i
6809507A01-O
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