Toshiba e-STUDIO 206L Troubleshooting Manual
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Toshiba e-STUDIO 206L Troubleshooting Manual

Multifunctional digital systems
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MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

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  • Page 1: Troubleshooting Guide

    MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide...
  • Page 2 ©2011 - 2013 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.

  • Page 3: Preface

    Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to configure an environment that makes the best use of the e-STUDIO’s functions.
  • Page 4  IBM, AT and AIX are trademarks of International Business Machines Corporation.  NOVELL, NetWare, and NDS are trademarks of Novell, Inc.  TopAccess is a trademark of Toshiba Tec Corporation.  Other company names and product names in this manual are the trademarks of their respective companies.

  • Page 5: Table Of Contents

    CONTENTS Preface............................1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed ....................9 Messages Displayed on the Touch Panel ................11 Clearing a Paper Misfeed....................... 14 Locating a paper misfeed ....................14 Clearing a paper misfeed ....................15 Paper misfeed in the Reversing Automatic Document Feeder (optional) (Lower) ....
  • Page 6 Chapter 2 TROUBLESHOOTING FOR COPYING Copying Problems........................82 Chapter 3 TROUBLESHOOTING FOR PRINTING Print Job Problems......................... 86 Clearing print job errors ....................... 86 Cannot remember the document password for a Private Print job........87 Printing a document including many graphics takes time............ 87 Printer Driver Problems ......................
  • Page 7 SMB print in a Windows operating system environment ........... 104 Raw TCP or LPR print in a Windows operating system environment ....... 104 IPP print in a Windows operating system environment ............. 105 Novell print in a NetWare environment................105 Macintosh environment .....................
  • Page 8 CONTENTS...

  • Page 9: Troubleshooting For The Hardware

    TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper, toner and other finishing processes. This chapter also describes how to supply the paper, toner and staples. When This Screen Is Displayed ....................9 Messages Displayed on the Touch Panel ................11 Clearing a Paper Misfeed.......................
  • Page 10 Removal and Installation of the Exit Support Tray ............. 80...

  • Page 11: When This Screen Is Displayed

    1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment. This section describes how to solve problems with some of the screen examples. Screen Description / Remedy A message appears on the upper part of the screen to notify users of a problem, etc.
  • Page 12 1 TROUBLESHOOTING FOR THE HARDWARE Screen Description / Remedy Toner has run out. Replace the new toner cartridge.  P.61 “Replacing a Toner Cartridge” The equipment requires adjusting by a service technician. Contact your service representative with the error code displayed on the right side of the touch panel.

  • Page 13: Messages Displayed On The Touch Panel

    The terminal of the toner cartridge is Wipe the terminal with a soft cloth. stained. A toner cartridge not recommended Use a TOSHIBA-recommended toner cartridge.  P.61 “Replacing a Toner Cartridge” by TOSHIBA is being used. READY (HOLE PUNCH DUST BIN IS Hole punch dust bin is full of paper Remove the paper punchings.
  • Page 14 1 TROUBLESHOOTING FOR THE HARDWARE Message Problem Description Corrective Action Call for service The equipment requires adjusting by Contact your service representative with the error a service technician. code displayed on the right side of the touch panel. Never attempt to repair, disassemble or modify the equipment by yourself.
  • Page 15 The terminal of the toner cartridge is Wipe the terminal with a dry soft cloth. stained. A toner cartridge not recommended Use a TOSHIBA-recommended toner cartridge.  P.61 “Replacing a Toner Cartridge” by TOSHIBA is being used. Install new toner cartridge No toner is left.

  • Page 16: Clearing A Paper Misfeed

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Paper Misfeed  Locating a paper misfeed The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch panel as follows: Error code Error message Guidance for clearing paper misfeeds Paper misfeed symbols...

  • Page 17: Clearing A Paper Misfeed

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Clearing a paper misfeed Clear the paper misfeed Clear the paper misfeed following the guidance shown on the touch panel. Press to scroll the pages. After clearing the misfeed, close all the opened covers. The equipment starts the warm-up.

  • Page 18: Paper Misfeed In The Reversing Automatic Document Feeder (Optional) (Lower)

    1 TROUBLESHOOTING FOR THE HARDWARE  If paper misfeeds occur frequently The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.  An unsuitable original is placed on the Reversing Automatic Document Feeder. ...

  • Page 19: Paper Misfeed In The Reversing Automatic Document Feeder (Optional) (Upper)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Reversing Automatic Document Feeder (optional) (Upper) Raise the lever and open the upper cover. Remove the original. Turn the inner green dial and remove the misfed original.

  • Page 20: Paper Misfeed In The Drawer Feeding Portion

    1 TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Raise the original feeder tray, and remove the original under the tray. Lower the original feeder tray. Close the upper cover.  Paper misfeed in the drawer feeding portion Open the feeder cover on the right side. Remove the misfed paper from the drawer and close the feeder cover.

  • Page 21: Paper Misfeed In The Large Capacity Feeder (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE If the paper is misfed on the cover side, remove it as shown in the figure on the right.  Paper misfeed in the Large Capacity Feeder (optional) Open the feeder cover of the Large Capacity Feeder on the right.

  • Page 22: Paper Misfeed In The Drawers

    1 TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper and close the feeder cover.  Paper misfeed in the drawers Open the paper source drawer, and remove the misfed paper. Check that the guide width is correct, there is no e-STUDIO456 Series folded/curled paper or overloading, and then close the drawer.

  • Page 23: Paper Misfeed In The Drawer Of The Large Capacity Feeder (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the drawer of the Large Capacity Feeder (optional) Open the drawer of the Large Capacity Feeder, and remove the misfed paper. Check that there is no folded/curled paper or overloading, and then close the drawer of the Large Capacity Feeder.

  • Page 24: Paper Misfeed In The Automatic Duplexing Unit

    1 TROUBLESHOOTING FOR THE HARDWARE Place paper in the bypass tray again and then move the green paper holding lever toward the inside. If a sheet of paper is stained, folded or torn, replace it with a new one.  Paper misfeed in the automatic duplexing unit Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit.

  • Page 25: Paper Misfeed On The Paper Transport Path

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed on the paper transport path Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you. Open the automatic duplexing unit on the right.

  • Page 26: Paper Misfeed In The Fuser Unit

    1 TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the fuser unit  Be careful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit. This could injure you.  Do not touch the fuser unit or the metal portion around it. Since they are very hot, you could be burned or the shock could cause you to get your hand injured in the machine.
  • Page 27 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the paper from the exit section. When the finisher (optional) is installed, open the Bridge Kit cover while holding the handle. Remove the misfed paper. When the finisher is installed, close the Bridge Kit cover.
  • Page 28 1 TROUBLESHOOTING FOR THE HARDWARE e-STUDIO306 LP Open the automatic duplexing unit on the right. Open the transport guide holding the green knob. Turn the green dial upward and move the paper upward. Remove the paper from the exit section. Turn the green dial downward and move the paper downward to remove.

  • Page 29: Paper Misfeed In The Job Separator And The Offset Tray (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide holding the green knob. Close the automatic duplexing unit.  Paper misfeed in the Job Separator and the Offset Tray (both optional) The procedure below is for e-STUDIO256 with the Job Separator or the Offset Tray installed. The same procedure also applies to e-STUDIO306LP with the Job Separator installed.

  • Page 30: Paper Misfeed In The Bridge Kit (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper. Close the cover inside of the equipment. Close the automatic duplexing unit.  Paper misfeed in the Bridge Kit (optional) Open the cover holding the handle of the Bridge Kit. Remove the misfed paper inside the Bridge Unit. If the misfed paper cannot be removed because the right side is caught by the fuser unit, follow the steps on ...

  • Page 31: Paper Misfeed In The Finisher Mj-1101 And The Hole Punch Unit Mj-6103 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both optional) Paper misfeed in the upper receiving tray Raise the lever and open the upper receiving tray of the finisher.
  • Page 32 1 TROUBLESHOOTING FOR THE HARDWARE When the Hole Punch Unit MJ-6103 is installed Open the Hole Punch Unit cover. Turn the green knob to get the misfed paper out. Close the Hole Punch Unit cover. Close the Bridge Kit cover. Close the upper receiving tray of the finisher.
  • Page 33 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Misfeed in the lower receiving tray Raise the lever and open the upper receiving tray of the finisher. Remove the misfed paper. Lower the shutter of the paper exit portion and remove the paper.
  • Page 34 1 TROUBLESHOOTING FOR THE HARDWARE When the Hole Punch Unit MJ-6103 is installed Open the Hole Punch Unit cover. Turn the green knob to get the misfed paper out. Close the Hole Punch Unit cover. Close the Bridge Kit cover. Close the upper receiving tray of the finisher.

  • Page 35: Paper Misfeed In The Saddle Stitch Finisher Mj-1106 And The Hole Punch Unit Mj-6103 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both optional) Raise the lever and open the upper receiving tray of the finisher. Open the cover of the Hole Punch Unit when it is installed.
  • Page 36 1 TROUBLESHOOTING FOR THE HARDWARE Remove the misfed paper inside the Bridge Unit. If the paper size is small, turn the knob shown in the following figures to send the paper, and then remove the misfed paper. When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
  • Page 37 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE The upper receiving tray of the finisher can also be closed by pressing the right side of the lever. Close the cover of the Hole Punch Unit when it is installed. Close the front cover of the finisher.

  • Page 38: Paper Misfeed In The Saddle Stitch Unit Of The Saddle Stitch Finisher Mj-1106 (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE  Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1106 (optional) Remove the misfed paper from the exit side of the Saddle Stitch unit. Open the front cover of the finisher. Holding the green knob, move the guide to the right.
  • Page 39 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Turn the knob shown in the following figures to send the paper, and then remove the misfed paper. When the Hole Punch Unit is installed, open the front cover of the finisher and turn the 2 knobs at the same time.
  • Page 40 1 TROUBLESHOOTING FOR THE HARDWARE Holding the green knob, return the guide to the left. Pull out the Saddle Stitch unit until it stops. Open the transport guide on the right side. Remove the misfed paper. Remove the paper from the inside of the Saddle Stitch unit.
  • Page 41 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the transport guide. Holding both green knobs with your fingers, open the transport guide on the left. Lower the two green levers. Remove the paper. Raise the two green levers. Clearing a Paper Misfeed...

  • Page 42: Paper Misfeed In The Inner Finisher Mj-1032 And The Hole Punch Unit Mj-6007 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE Holding both green knobs with your fingers, close the transport guide on the left. Return the Saddle Stitch unit to its original position. Close the cover of the Hole Punch Unit when it is installed. Close the front cover of the finisher.
  • Page 43 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE While holding the green lever, move the finisher to the left until it stops. Pull down the green lever on the right-hand unit of the finisher. The paper exit of the equipment opens. Turn the green dial clockwise to send the paper and remove it.
  • Page 44 1 TROUBLESHOOTING FOR THE HARDWARE Turn the upper green dial counterclockwise to remove the misfed paper. Turn the upper green dial clockwise to remove the misfed paper. Holding the green knob, open the upper cover. Remove the misfed paper and then close the upper cover.

  • Page 45: Paper Misfeed In The Saddle Stitch Finisher Mj-1033 And The Hole Punch Unit Mj-6008 (Both Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Return the Hole Punch Unit to its original position. Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it.
  • Page 46 1 TROUBLESHOOTING FOR THE HARDWARE Turn the green dial until the triangle mark falls within the designated area of the label. Move the upper green lever to the right and remove the misfed paper. Return the lever to its original position. Open the upper cover of the finisher and remove the misfed paper.

  • Page 47: Paper Misfeed In The Saddle Stitch Unit Of The Saddle Stitch Finisher Mj-1033 (Optional)

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher.  Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher MJ-1033 (optional) Remove the paper misfed on the saddle stitch tray in the lower left part of the finisher.

  • Page 48: Clearing Paper Misfeeds Caused By A Wrong Paper Size Setting

    1 TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher.  Clearing paper misfeeds caused by a wrong paper size setting Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment.
  • Page 49 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Misfeed when making copies or prints (using a drawer) Clear the paper misfeed following the guidance shown on the touch panel. Open the paper source drawer, check that the guide e-STUDIO456 Series width is correct and there is no folded/curled paper or overloading, and then close the drawer.
  • Page 50 1 TROUBLESHOOTING FOR THE HARDWARE Press [YES] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 51 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Press the drawer button indicated in the message. Press the paper size button corresponding to the paper placed in the drawer, and [OK]. Press the [USER FUNCTIONS] button to return to the basic menu and try copying or printing again.

  • Page 52: Misfeed When Printing From The Fax

    1 TROUBLESHOOTING FOR THE HARDWARE Press [YES] when “Cancel print job?” appears. The print job is canceled. If you do not want to cancel the print job To restart the job without canceling it, replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared.
  • Page 53 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Check that the guide width is correct and there is no e-STUDIO456 Series folded/curled paper or overloading, and then close the drawer. Be sure that the height of the stacked paper does not exceed the line indicated inside of the drawer.

  • Page 54: Clearing A Staple Jam

    1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam When a staple jam has occurred in the stapler of the finisher or saddle stitch unit, clear the jam following the procedure below.  P.52 “Staple jam in the finisher”  P.58 “Staple jam in the Saddle Stitch unit” ...
  • Page 55 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.
  • Page 56 1 TROUBLESHOOTING FOR THE HARDWARE While holding the green lever, move the finisher to the left until it stops. Open the Hole Punch Unit while pushing the green lever. Remove the staple cartridge. Lower the guide while holding the knob. Do not touch the stapling area.
  • Page 57 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.
  • Page 58 1 TROUBLESHOOTING FOR THE HARDWARE Close the front cover of the finisher.  Saddle Stitch Finisher MJ-1033 Open the front cover of the finisher. Remove the staple cartridge. Lower the guide while holding the knob. Do not touch the stapling area. The actual needle point could cause you personal injury.
  • Page 59 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Holding the knob, raise the guide, and return it to its original position. Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver.

  • Page 60: Staple Jam In The Saddle Stitch Unit

    1 TROUBLESHOOTING FOR THE HARDWARE  Staple jam in the Saddle Stitch unit  Saddle Stitch finisher MJ-1106 Open the front cover of the finisher, and pull out the Saddle Stitch unit until it stops. Remove the staple cartridge. Raise the guide while holding the knob. Do not touch the stapling area.
  • Page 61 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge. Insert the cartridge until it is caught by the latch and secured with a click. Return the Saddle Stitch unit to its original position. Close the front cover of the finisher. ...
  • Page 62 1 TROUBLESHOOTING FOR THE HARDWARE Lift the shutter knob while pulling the green lever downward. Remove the stale sheet left. Do not touch the stapling area. The actual needle point could cause you personal injury. Push the shutter knob down and return it to its original position.

  • Page 63: Replacing A Toner Cartridge

    When the toner cartridge runs out, the message “Install New toner cartridge” appears. Replace the toner cartridge following the procedure below when you see this message. To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges. For e-STUDIO206L/256/306/356/456, e-STUDIO256SE/306SE/356SE/456SE,e-STUDIO506/506SE...
  • Page 64 1 TROUBLESHOOTING FOR THE HARDWARE For e-STUDIO306LP Replacing a Toner Cartridge...
  • Page 65 Recommended toner cartridges To assure optimal printing performance, we recommend that you use only genuine TOSHIBA toner cartridges. If you use a TOSHIBA-recommended toner cartridge, you can utilize the following three functions of this equipment: Cartridge detecting function: This function checks if the toner cartridge is correctly installed and notifies you if it is not.
  • Page 66 1 TROUBLESHOOTING FOR THE HARDWARE Hold down the green lever. The toner cartridge is slightly pushed out. Pull out the toner cartridge. Never attempt to incinerate toner cartridges. Dispose of used toner cartridges in accordance with local regulations. Shake the new toner cartridge strongly with the label surface down to loosen the toner inside.
  • Page 67 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position. Repeat this step a couple of times. Check that the cleaning knob is fully inserted after cleaning. Close the front cover.

  • Page 68: Replacing A "Near Empty" Toner Cartridge

    1 TROUBLESHOOTING FOR THE HARDWARE  Replacing a “Near Empty” toner cartridge The message “Toner near Empty” appears on the touch panel when there is not much toner left in a toner cartridge. Some toner is still left in the toner cartridge while the message “Toner near Empty” is displayed. You do not have to replace the toner cartridge yet, but if you choose to do so, follow the procedure below.
  • Page 69 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Press [REPLACE TONER CARTRIDGE]. To replace a toner cartridge, press [YES]. To cancel, press [NO]. Replace the toner cartridge. See  P.61 “Replacing a Toner Cartridge” for the correct procedure. Press [FINISH]. Replacing a Toner Cartridge...

  • Page 70: Refilling With Staples

    1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out.  P.68 “Refilling finisher staples”  P.72 “Refilling Saddle Stitch unit staples” ...
  • Page 71 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Fit the staple cartridge into the stapler. When fitting the staple cartridge, hold the green-labeled portion of the bracket securely so that the bracket will not move. Insert the cartridge until it is caught by the latch and fixed with a click. Close the front cover of the finisher.
  • Page 72 1 TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridge. Take the empty staple case out of the staple cartridge. Pull up the empty staple case while pushing both sides as shown in the figure. Fit a new staple case on the staple cartridge. Push the staple case hook into the staple cartridge socket until you hear a click.
  • Page 73 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Carefully return the finisher to its original position. Do not put your hand or fingers on the top of the finisher when closing it. They could be caught and this could injure you. Close the front cover of the finisher.

  • Page 74: Refilling Saddle Stitch Unit Staples

    1 TROUBLESHOOTING FOR THE HARDWARE Fit the new staple case into the staple cartridge. Push the staple case hook into the staple cartridge socket until you hear a click. Fit the staple cartridge into the stapler. Insert the staple cartridge until it is caught by the latch and fixed with a click.
  • Page 75 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Remove the staple cartridges. Replace both cartridges at a time. Press the buttons on both sides of the cartridge. The transparent cover of the cartridge is lifted. After the transparent cover is lifted, take the empty staple case out of the cartridge.
  • Page 76 1 TROUBLESHOOTING FOR THE HARDWARE Pull out straight the seal bundling the staples. Fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click. Return the Saddle Stitch unit to its original position. Close the front cover of the finisher.
  • Page 77 1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE Pull out straight the stopper holding the staples of the new staple cartridge. Fit the staple cartridge. Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click.

  • Page 78: Cleaning The Charger

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Charger If the inside of the charger is dirty, staining may appear on the copied image. Clean the charger following the procedure below. Open the front cover of the equipment. Carefully pull the cleaner out until it comes to a stop, and then carefully reinsert it straight into its original position.

  • Page 79: Cleaning The Hole Punch Dust Bin

    1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full, dispose of the paper punchings following the procedure below.  Hole Punch Unit MJ-6103 Open the Hole Punch Unit cover. Pull out the hole punch dust bin. Dispose of the paper punchings.
  • Page 80 1 TROUBLESHOOTING FOR THE HARDWARE Open the Hole Punch Unit while pushing the green lever. After moving the hole punch dust bin to the left, pull it toward you. Dispose of the paper punchings. Push back in the hole punch dust bin. Return the Hole Punch Unit to its original position.

  • Page 81: Hole Punch Unit Mj-6008

    1 TROUBLESHOOTING FOR THE HARDWARE 1.TROUBLESHOOTING FOR THE HARDWARE  Hole Punch Unit MJ-6008 Open the front cover of the finisher. Pull out the hole punch dust bin. Dispose of the paper punchings. Push back in the hole punch dust bin. Close the front cover of the finisher.

  • Page 82: Removal And Installation Of The Exit Support Tray

    If the exit support tray is removed, the alignment of a large number of printed sheets can be improved and about 500 sheets of Toshiba recommended plain paper can be loaded on the exit tray.  To maintain the alignment of the printed sheets, use the exit support tray unless a large number of sheets are printed.

  • Page 83: Troubleshooting For Copying

    TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output. Copying Problems........................82...

  • Page 84: Copying Problems

    2 TROUBLESHOOTING FOR COPYING Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output. Problem Description Cause Corrective Action Functions cannot be set. Another function that is unavailable Some functions cannot be combined. for the combination has already been For details, refer to Chapter 8 of the Copying Guide.
  • Page 85 2 TROUBLESHOOTING FOR COPYING 2.TROUBLESHOOTING FOR COPYING Problem Description Cause Corrective Action Copied image has unevenness in The charger is stained. Clean the charger.  P.76 “Cleaning the Charger” the horizontal direction. Copied image has black streaks The scanning area or guides are Clean them.

  • Page 87: Troubleshooting For Printing

    TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing. Print Job Problems ........................ 86 Clearing print job errors ............................86 Cannot remember the document password for a Private Print job...............87 Printing a document including many graphics takes time..................87 Printer Driver Problems ......................

  • Page 88: Print Job Problems

    3 TROUBLESHOOTING FOR PRINTING Print Job Problems This section describes how to clear the print jobs errors.  Clearing print job errors Problem Description A print job error occurs and [JOB STATUS] blinks when the paper specified by the computer is not set in the drawers of the equipment.

  • Page 89: Cannot Remember The Document Password For A Private Print Job

    3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING  Cannot remember the document password for a Private Print job Problem Description I cannot remember the document password for my Private Print job. Corrective Action The document password for a Private Print job is never shown, once the job has been sent to the equipment. To print the failed Private Print job, submit the document again as a new Private Print job.

  • Page 90: Printer Driver Problems

    3 TROUBLESHOOTING FOR PRINTING Printer Driver Problems This section describes the troubleshooting for the printer drivers. For the error messages that appear during the installation of the printer drivers, refer to the Software Installation Guide.  Cannot print (port setting problems) Problem Description I cannot perform printing with the equipment.

  • Page 91: Retrieval Of Printer Configuration Failed

    3 TROUBLESHOOTING FOR PRINTING 3.TROUBLESHOOTING FOR PRINTING  Retrieval of printer configuration failed Problem Description When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed. Corrective Action The printer driver cannot communicate with the equipment. Try the steps in the checklist below. Check...

  • Page 92: Network Connection Problems

    3 TROUBLESHOOTING FOR PRINTING Network Connection Problems This section describes the troubleshooting for printing in the network connection environment. See also the checklists by types of printing and operating systems on  P.104 “Printing Problems (Network Related)”  Cannot print with the equipment (network connection problems) Problem Description I cannot perform printing with the equipment.

  • Page 93: Client Problems

    3 TROUBLESHOOTING FOR PRINTING Client Problems This section describes how to identify and correct the problems caused by the clients* connected to the equipment. One of the common examples of clients is a computer that sends a print job to the equipment and makes it perform printing. ...

  • Page 94: Hardware Problems

    3 TROUBLESHOOTING FOR PRINTING Hardware Problems This section describes troubles caused by the hardware device (the equipment). If an icon or a message indicating an error is not displayed, or the problems in the printer drivers or the network connection cannot be specified, a hardware problem is a possible cause of the trouble.

  • Page 95: Troubleshooting For Scanning

    TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning. Scanning Problems........................ 94 Cannot E-mail my scans ............................94 Cannot find the data saved in the shared folder....................94 Cannot perform scanning from a PC with Office 2013 ..................94...

  • Page 96: Scanning Problems

    4 TROUBLESHOOTING FOR SCANNING Scanning Problems This section describes troubleshooting for using scan data.  Cannot E-mail my scans Problem Description I have scanned a document and sent the copy as an e-mail attachment, but the e-mail does not reach the specified e-mail address.

  • Page 97: Troubleshooting For E-Filing

    TROUBLESHOOTING FOR e-Filing This chapter describes how to troubleshoot the problems on e-Filing. e-Filing Web Utility Problems....................96 e-Filing Web Utility terminates the session......................96 Numerous sub windows repeatedly appear ......................96 Displaying the items in the Contents Frame takes a long time................96 Error messages ..............................97...

  • Page 98: E-Filing Web Utility Problems

    5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages and the corrective actions for each message.  e-Filing Web Utility terminates the session Problem Description The message “This operation will end your e-Filing session.”...

  • Page 99: Error Messages

    5 TROUBLESHOOTING FOR e-Filing 5.TROUBLESHOOTING FOR e-Filing  Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Internal error occurred. Please restart e-Filing. Turn the power of the equipment OFF and then ON and then try again.
  • Page 100 5 TROUBLESHOOTING FOR e-Filing Message Corrective Action The document is being used. Please try again later. The selected document is being used by another user. Try again after the other user has finished. File format doesn’t correspond. Please contact Administrator. Contact your administrator to convert the archive file and try again.
  • Page 101 TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections. Locating the Equipment in the Network................100 Cannot locate the equipment in the network ......................100 Cannot locate the equipment with Local Discovery....................101 Equipment does not respond to ping command....................102 LDAP Search and Authentication Problems..............

  • Page 102: Locating The Equipment In The Network

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network  Cannot locate the equipment in the network Problem Description I cannot locate the equipment in the network. Corrective Action Improper settings may cause problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem.

  • Page 103: Cannot Locate The Equipment With Local Discovery

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS  Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment. Corrective Action The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, Remote Scan driver, N/W-Fax driver or printer driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer.

  • Page 104: Equipment Does Not Respond To Ping Command

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command. Corrective Action Check the network settings following the checklist below. No. Check... Corrective Action Confirm that the TCP/IP protocol suite is installed Refer to the networking section of your operating Next Step ...

  • Page 105: Ldap Search And Authentication Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS LDAP Search and Authentication Problems  Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search, the network shutdown occurs or the touch panel is disabled. Corrective Action Try the checklist below.

  • Page 106: Printing Problems (Network Related)

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Printing Problems (Network Related) Among the several ways to use the equipment in the network, the simplest one is to set the equipment in the TCP/IP environment using a DHCP server to assign IP addresses dynamically to devices. Using the default settings also assures an easier network implementation, although you may be required to customize the settings to accommodate them in your particular environment.

  • Page 107: Ipp Print In A Windows Operating System Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS  IPP print in a Windows operating system environment No. Check... Corrective Action Are the IP address properties correctly set? Next Step Set up the IP address correctly.   Is the HTTP server on the equipment enabled? Enable the HTTP server in the HTTP Network Next Step ...

  • Page 108: Macintosh Environment

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Macintosh environment No. Check... Corrective Action Is AppleTalk enabled on the equipment? Next Step Enable AppleTalk.   Are the IP address properties correctly set? Next Step Set up the IP address correctly.  ...

  • Page 109: Network Fax (N/W-Fax) Driver Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Network Fax (N/W-Fax) Driver Problems This section describes the troubleshooting for the Network Fax (N/W-Fax) driver.  N/W-Fax Driver Installation Error Messages For information on the installation of the N/W-Fax driver, refer to the Software Installation Guide. ...

  • Page 110: N/W-Fax Driver General Errors

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS  Location does not contain information about your hardware Problem description The path to the *.inf file selected during driver installation is too far away. In other words, there are too many characters in the directory path. Corrective action Copy the directory containing the *.inf file to the local drive and resume installation.

  • Page 111: Fax Transmission Cannot Be Performed With A Cover Sheet

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS 6.TROUBLESHOOTING FOR NETWORK CONNECTIONS  Fax transmission cannot be performed with a cover sheet Problem description In a N/W-Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel.

  • Page 112: Client Software Authentication Problems

    6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Client Software Authentication Problems  Cannot log in using client software Problem Description I cannot log into the equipment using client software. Corrective Action If you cannot log into the equipment using client software, contact the administrator of the equipment. Since the user name and password registered in the client software are used for authentication in the case of automatic login, the log-in screen may not be displayed.
  • Page 113 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess. Hardware Status Icons on TopAccess [Device] Tab ............112 Error Messages ........................114 Error Codes........................... 116 Error codes on print jobs ............................ 116 Error codes on transmission and reception ......................

  • Page 114: Hardware Status Icons On Topaccess [Device] Tab

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess [Device] Tab When the equipment requires maintenance or when an error occurs with the equipment, the icons indicating the status information appear near the graphic image of the equipment on the TopAccess [Device] tab. The following are the icons displayed and their descriptions.
  • Page 115 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Paper Empty This icon indicates no paper is left in a drawer. Refer to the Copying Guide. Paper Misfeed This icon indicates a paper misfeed occurred. It also indicates the location of the paper misfeed. ...

  • Page 116: Error Messages

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Messages When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action. Messages concerning color printing are displayed only on MFPs and copiers that support color printing. TopAccess Message Corrective Action Cover Open - Please Close Cover.
  • Page 117 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess TopAccess Message Corrective Action Toner Not Recognized - Please Check Toner. Check and adjust the toner bottle. Black Toner Empty - Please Install New Toner Cartridge. Replace the black toner. See  P.61 “Replacing a Toner Cartridge”. Cyan Toner Empty - Please Install New Toner Cartridge.

  • Page 118: Error Codes

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Codes TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.

  • Page 119: Error Codes On Transmission And Reception

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Not authorized to store in e-Filing The user has not been authorized to perform this operation. Ask your 4313 administrator. Not authorized to send a Fax/iFax The user has not been authorized to perform this operation.
  • Page 120 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action HDD full failure during processing Reduce the number of pages of the job in error and perform it again. 1C60 Check whether the server or local disk has sufficient space in its disk capacity.

  • Page 121: Error Codes On Scan Jobs

    7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Offramp security error Confirm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax numbers in the address 3C60 book and ask the sender to resend the Email with the correct fax numbers.
  • Page 122 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Creating a file was not allowed Creating an unencrypted file was not allowed. 2C44 Configure the encryption settings and try again. To create an unencrypted file, consult the administrator. Failure in making meta data Make sure that the template setting is correct, and do 2C45...
  • Page 123 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space, and then try again.
  • Page 124 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Not enough memory Wait for a while and try again. If the error still persists, 2E11 turn the power OFF and then back ON, and make another effort. Invalid parameter specified If you are using a template, create it again.
  • Page 125 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess 7.CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action Authentication for WS Scan failed When Fax & Scan of Windows is used with the WIA driver, check if the user name for the login is registered. 2A60 When the control panel or EWB of the equipment is used, check if the user name for the login is registered.
  • Page 126 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code Problem Description Corrective Action 2BF2 Reached the maximum number of folders Delete the folders from the boxes. Network Settings Syntax error, command unrecognized Check whether the Terminal mail address and Destination mail address are correct. Check whether 2500 the mail server is operating properly.
  • Page 127 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment. This chapter also describes the daily care for the equipment. When You Think Something Is Wrong With the Equipment..........126 General operations .............................126 Originals and paper ............................127 Regular Maintenance ......................

  • Page 128: Chapter 8 When Something Is Wrong With The Equipment

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment, check the following items.  To see the functions of the equipment such as copy or print, refer to their operator’s manuals (the Copying Guide and the Printing Guide respectively).

  • Page 129: Originals And Paper

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT 8.WHEN SOMETHING IS WRONG WITH THE EQUIPMENT  Originals and paper Problem Description Cause Corrective Action The original is misfed. The original is unavailable on the Check whether the original is available on the equipment. equipment.

  • Page 130: Regular Maintenance

    8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Regular Maintenance We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions.  Be careful not to scratch the portions when cleaning them. ...

  • Page 131: Index

    INDEX ............90 ............107 AppleTalk print N/W-Fax driver ...... 66 “Near Empty” toner cartridge - replacing ..........107 Network Fax driver ............. 105 Cleaning Novell print ..............76 charger ..........77 hole punch dust bin ..........128 ............14 regular maintenance Paper misfeed ..............91 .......
  • Page 132 Staple jam - clearing ........52 Finisher MJ-1101 / MJ-1106 ..........53 Inner Finisher MJ-1032 ......56 Saddle Stitch Finisher MJ-1033 .........58 Saddle Stitch finisher MJ-1106 ............58 Saddle Stitch unit ............68 Staples - refilling ........68 Finisher MJ-1101 / MJ-1106 ..........69 Inner Finisher MJ-1032 ......
  • Page 133 DP-2095/2530/3020/3590/4590/5010 DP-3030 OME110056E0...
  • Page 134 MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide 1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN R110620K0305-TTEC Ver05 F 2013-11 ©2011 - 2013 TOSHIBA TEC CORPORATION All rights reserved...

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