Recovery Guru - IBM Midrange System DS4000 Series Hardware Manual

The profile viewer provides tabs for navigating to a specific section of the profile. The
information in the profile includes essential configuration and release code versions that
might prove useful in troubleshooting.
The storage subsystem profile is included in the Collect all Support Data bundle.

7.7.4 Recovery Guru

The Recovery Guru is a component of the Subsystem Management window (SMW) that
diagnoses problems and recommends recovery procedures to fix the problems. When a fault
occurs, the user is notified with a flashing Recovery Guru button and the Unit Status changing
to "Needs Attention". By clicking either the "Needs Attention" or Recovery Guru button, we
are presented with the Recovery Guru window (Figure 7-52) which shows:
A summary view listing the faults detected
A detailed view providing an expanded explanation of the fault
A recovery procedure view that suggests some recovery actions
Figure 7-52 Recovery Guru window
In this example, the fault turned out to be a failed unassigned disk. The detailed view shows
that the failed drive is in enclosure 1, slot 16 and that removal is allowed. The recovery
procedure view provides a further explanation of the cause and the recommended recovery
steps.
It is always advisable to review all the information in Recovery Guru before logging a support
call.
The Recovery Guru status file is included in the Collect all Support Data bundle.
Chapter 7. Advanced maintenance, troubleshooting, and diagnostics
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