Test Activation; Trouble-Shooting Guide - Menvier Security SD1 Operating Instructions Manual

12. Trouble-Shooting Guide

Problem The unit will not dial the telephone number that I have programmed.
Cause Number incorrectly dialled
Action Check the telephone number you are calling has been entered correctly.
Problem When sending a Test call the display shows: N O R E P L Y
Cause The call was not answered or acknowledged by the recipient.
Action Ring the recipient and check they have followed the call acknowledgement
procedure.
Problem When sending a Test call the the display shows: E N G A G E D
Cause The recipient is on another call.
Action Wait until they have finished the call and try again.
Problem When sending a Test call the display shows: U N O B T A IN A B L E
Cause The SD1 has dialled the number and detected something other than a "ringing"
or "engaged" tone (e.g., a B.T. or Cellnet recorded message).
Action Check the number using a normal telephone or try again.
Problem The unit is triggered from the Control Panel but the display shows: -O N -
Cause This is the normal response.
Action If you require to see the SD1 status condition when triggered, the use the "Test
Activations" option (see section 8).
Problem When the unit calls the recipient they can"t acknowledge the unit by pressing
the number [8] button.
Cause Incorrect acknowledgement procedure.
Action Instruct the recipient in the correct procedure (see section 6).
Cause Incompatible telephone.
Action Call the recipient and ask them to press the number [8] button on their
telephone for 3 seconds. If you hear anything other than a 3 second tone, their
telephone is not capable of acknowledging the SD1.
This may be overcome by using a tone pad to simulate the modern dialling
tones. Contact your installation company for further details.
Problem The recipient has acknowledged the call but the SD1 continues to dial the
second or third number.
Cause The "Acknowledgement Option" is set to "CLEARED BY ANY 2" or "CLEARED BY ALL
3".
Action Check the option is set to your required setting (see section 9).
Problem The SD1 "beeps" every 30 seconds and the display shows:
P L E A S E R E -R E C O R D
Cause The power supply to the SD1 has been interrupted.
Action Re-program all telephone numbers and messages as required (contact your
installation company for further advice if the the problem re-occurs).
SD1 Operating Instructions
Page 9