Product Support - OLIMEX A13-OLinuXino User Manual

OLIMEX© 2014

8.4 Product support

For product support, hardware information and error reports mail to: support@olimex.com. All
document or hardware feedback is welcome. Note that we are primarily a hardware company and
our software support is limited. Please consider reading the paragraph below about the warranty of
Olimex products.
All goods are checked before they are sent out. In the unlikely event that goods are faulty,
they must be returned, to OLIMEX at the address listed on your order invoice.
OLIMEX will not accept goods that have clearly been used more than the amount needed to
evaluate their functionality.
If the goods are found to be in working condition, and the lack of functionality is a result of
lack of knowledge on the customers part, no refund will be made, but the goods will be returned
to the user at their expense.
All returns must be authorized by an RMA Number. Email support@olimex.com for authorization
number before shipping back any merchandise. Please include your name, phone number and order
number in your email request.
Returns for any unaffected development board, programmer, tools, and cables permitted within 7
days from the date of receipt of merchandise. After such time, all sales are considered final.
Returns of incorrect ordered items are allowed subject to a 10% restocking fee. What is
unaffected? If you hooked it to power, you affected it. To be clear, this includes items that
have been soldered to, or have had their firmware changed. Because of the nature of the
products we deal with (prototyping electronic tools) we cannot allow returns of items that have
been programmed, powered up, or otherwise changed post shipment from our warehouse.
All returned merchandise must be in its original mint and clean condition. Returns on damaged,
scratched, programmed, burnt, or otherwise 'played with' merchandise will not be accepted.
All returns must include all the factory accessories which come with the item. This includes
any In-Circuit-Serial-Programming cables, anti-static packing, boxes, etc.
With your return, enclose your PO#. Also include a brief letter of explanation of why the
merchandise is being returned and state your request for either a refund or an exchange.
Include the authorization number on this letter, and on the outside of the shipping box.
Please note: It is your responsibility to ensure that returned goods reach us. Please use a
reliable form of shipping. If we do not receive your package we will not be held liable.
Shipping and handling charges are not refundable. We are not responsible for any shipping
charges of merchandise being returned to us or returning working items to you.
The full text might be found at https://www.olimex.com/wiki/GTC#Warranty
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A13-OLinuXino user's manual
for future reference.