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I.
PILOT WON'T LIGHT
A. Make sure valve setting is in the pilot position.
B. Check for spark at igniter.
1. If no spark:
a. Check the wiring between the piezo and the igniter. If bad, fix wiring; if good, you may
have a faulty piezo or cracked ceramic on the electrode.
b. Call your Quadra-Fire dealer.
2. If there is a spark:
i. Try to light the insert with a match. The flame should either light or flutter.
a. If the flame flutters but does not light the pilot, there probably is air in the line. Hold
flame to pilot hood, then bleed the line until gas comes through.
b. If the match flame does not flutter, make sure the gas is turned on and be sure you are
pushing the knob in all the way. If this still doesn't help, you may be dealing with a
bad valve, a blocked pilot orifice, or a kinked pilot line.
C. Call your dealer or authorized service person.
II. PILOT GOES OUT WHEN KNOB IS RELEASED
A. Wait five minutes and try again. If the pilot still goes out, try again and hold the knob in longer.
B. If the problem persists, call your dealer or authorized service person.
III. PILOT LIGHTS BUT BURNER WON'T IGNITE
A. Make sure the knob is turned to the "on" position.
B. Turn the thermostat up.
C. If there is no thermostat, flip the manual switch on the control panel behind the lower grill.
If the burner does not light, short out the thermostat screws on the face of valve marked
TH and TPTH. If the burner lights, you may have a problem in the wiring of the stove,
and it should be checked.
D. Check the thermostat and thermopile connections at the valve, and tighten or reconnect if
needed.
E.
If the burner still will not ignite, you may have a bad valve; call your dealer or authorized
service person.
F.
Refer to page 16, which covers operation of spill switch and testing.
Check the pilot and burner flames periodically. When properly adjusted, they should look like the
flames in the illustration below. Call your dealer or authorized service person to have the pilot
properly adjusted.
January 2000
Grand Bay 40 Gas Freestanding
TROUBLESHOOTING
Pilot assembly showing flame properly adjusted
Page 29
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