Do you have a question about the 20 kW Home and is the answer not in the manual?
Questions and answers
Jeremie Is
March 9, 2025
Why **** I getting a transfer switch fault
2 comments:
Jeremie Is
March 9, 2025
GE 20kw Home Generator
Mr. Anderson
March 9, 2025
A transfer switch fault on your GE 20 kW Home generator may occur due to several reasons:
1. Incorrect Wiring – Ensure that the generator is connected to the transfer switch with the specified wiring. Verify that the #18 AWG twisted pair wiring from the generator control panel to the transfer switch is installed in a separate conduit from high voltage wires unless all wiring is rated for 600V.
2. Improper Neutral or Grounding – The generator’s neutral should be connected to the automatic transfer switch, and the generator must be properly grounded as per NFPA 70, NEC guidelines.
3. Dipswitch Settings – The dipswitches in the transfer switch must be set to match the wattage of the generator. Refer to the Transfer Switch Operator/Installation Manual for proper settings.
4. Utility Voltage Issues – If the utility source voltage drops below 70% of the nominal supply voltage, the transfer switch may detect a fault.
5. Exercise Timer Operation – If the generator is in an exercise cycle, electrical load transfer does not occur. Ensure the transfer switch is operating outside of the exercise cycle.
Check these factors to diagnose and resolve the transfer switch fault.
GE home generator. We’re pleased that you’ve placed your confidence in the GE brand. When operated and maintained according to the instructions in the operator’s manual, your home generator will provide many years of dependable service.
Safety Rules important safety instructions saVe these instructions - This manual contains The manufacturer cannot possibly anticipate every possible important instructions that should be followed during circumstance that might involve a hazard. The warnings installation and maintenance of the generator and batteries. in this manual, and the tags and decals affixed to the unit are, therefore, not all-inclusive.
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WarninG Storage batteries give off explosive hydrogen gas WarninG Hazardous Voltage - Contact with power lines could during recharging. cause electric shock or burn, resulting in death or Slightest spark will ignite hydrogen and serious injury. cause explosion, resulting in death, serious Lifting Hazard / Heavy Object - Could result in injury and/or property damage.
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caution Installing the 15A fuse could cause the engine WarninG Exhaust heat/gases could ignite combustibles to start at any time without warning resulting in minor or or structures resulting in death, serious injury moderate injury. and/or property damage. Contact with muffler area could cause burns resulting in serious injury.
Installation This product is only for use as an optional generator system Every effort has been made to ensure that information in this which provides an alternate source of electric power and manual is accurate and current. However, we reserve the to serve loads such as heating, refrigeration systems, and right to change, alter, or otherwise improve the product and communication systems that, when stopped during any...
cold Weather Kit If operating the generator below 30°F (-1°C), it is hiGhLY recoMMenDeD that a Model 6231 Cold Weather Kit (includes oil warmers and battery warmer) be installed. These items are available at your local servicing dealer. For cold weather areas (below 0°F (-18°C)) it is also recommended that a BCI, Size 75, wet lead-acid battery be used of 630 CCA minimum.
- Ge home Generator systems Proper installation of the home generator requires the completion of the following tasks: carbon Monoxide (co) Detector/ smoke Detector operation Carbon Monoxide (CO) detector(s) installed and in working order. Cold weather kit is installed in temperatures below 40°F Smoke detector(s) installed and in working order.
Generator Placement WarninG Running engine gives off carbon monoxide, an Before installing the generator, consult with the homeowner odorless, colorless, poison gas. and convey the following requirements, which must be Breathing carbon monoxide could result in death, serious satisfied before the installation is complete. injury, headache, fatigue, dizziness, vomiting, confusion, seizures, nausea or fainting.
Placement of standby Generator to reDuce the risK of carBon MonoXiDe PoisoninG the arrows in the figure below point to PotentiaL points of entry for carbon Monoxide Gas. All fossil fuel burning equipment, such as standby generators, contains carbon monoxide (CO) gas in the engine •...
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• Direct the standby generator exhaust away from or parallel to the building or structure. DO NOT direct the STANDBY generator exhaust towards a potentially occupied GENERATOR building, structure, windows, doors, ventilation intakes, soffit vents, crawl spaces, open garage doors or other openings where exhaust gas could accumulate and enter inside or be drawn into a potentially occupied ENGINE...
Placement of standby Generator to reDuce the risK of fire The National Fire Protection Association (NFPA) standard WarninG Exhaust heat/gases could ignite combustibles NFPA 37 establishes criteria for minimizing the hazard or structures resulting in death, serious injury and/or property damage. of fire during the installation and operation of stationary combustion engines.
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NOTICE The figures below show the minimum installation distances allowed to structures and items in the legend. Generator installations 18 in (45.7 cm) min 5 ft (1.5 m) min 5 ft (1.5 m) min Exhaust Direction Standby Standby 5 ft 5 ft (1.5 m) Exhaust (1.5 m)
other General Location Guidelines • Place the standby generator in a prepared location • Install the standby generator where it will not affect or that is flat and has provisions for water drainage. obstruct any services (including covered, concealed and underground), such as telephone, electric, fuel •...
electrical and fuel inlet Locations The home generator is supplied with a base that, unless The 3/4 inch N.P.T. fuel inlet connector and electrical inlet location is shown below. mandated by local code, does not require a concrete slab. A ½ inch knock-out is provided for the electrical inlet. This inlet may be enlarged or supplemented to accommodate a maximum conduit size of 1 ½...
Lifting the Generator The generator weighs more than 500 pounds (227 kg). Proper tools, equipment and qualified personnel should be used in all phases of handling and moving the generator. WarninG Hazardous Voltage - Contact with power lines could cause electric shock or burn, resulting in death or serious injury.
access Panels The generator is equipped with an enclosure that has several access panels, as shown. Each generator is shipped with a set of identical keys. These The access panels and the components located behind them keys fit in the lock on the front removable panel. The roof are listed below: must be unlocked in order for it to open.
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to open roof: to remove rear panel: 1. Insert key into lock of front panel. Gently push 1. Ensure the roof is in the open position. down on roof above the lock to aid in turning the key. 2. Remove the two bolts that secure the panel to the Turn key one quarter turn clockwise.
the Gaseous fuel system the information below is provided to assist gaseous fuel system technicians in planning installations. in no way should this information be interpreted to override applicable fuel gas codes. consult with your local fuel supplier or fire Marshall if questions or problems arise. WarninG Propane and Natural Gas are extremely flammable and explosive, which could cause burns, fire or explosion resulting in death, serious injury and/or...
fuel factors fuel Pressure Both LP vapor and natural gas fuel supply pressure at the generator’s fuel inlet port should be between the following levels at full load with all gas appliances turned on and operating. An important consideration affecting the entire installation is the type of fuel used by your generator.
fuel conversion The engine of your generator system is factory calibrated to run on natural gas (NG) or on liquefied petroleum (LP) vapor. To convert to either fuel, follow these steps: NOTICE Units are set to NG at the factory. 6.
fuel consumption Estimated fuel supply requirements at half and full load for natural gas and LP vapor fuels are shown here. LP Vapor (Propane) 20kW 17kW 15kW recommended energy natural Gas Propane content of fuel: Cu Ft/Hr (LP Vapor) full Load Gal/Hr (liquid) 3.75 3.28...
system connectors Low Voltage connections to signal fault contacts, transfer switch communication and auxiliary 12VDC power are made via a field connection terminal block in control board area. Compare this illustration with your generator to familiarize yourself with the location of these connections. UTILITY A UTILITY B NEUTRAL...
Generator ac connection system A single-phase, three-wire AC connection system is used in Neutral the home generator. The stator assembly consists of a pair of stationary windings with two leads brought out of each winding. The junction of leads 22 and 33 forms the neutral lead, as shown schematically and as a wiring diagram.
Power connections from Generator to transfer switch utility circuit connection Using installer-supplied minimum 300V, 14 AWG wire, “240V Utility” leads must be routed in conduit. The “240V connect each control circuit terminal in the generator Utility” leads deliver power to the generator’s circuit board, (Utility A and Utility B) to the fuse block in the automatic optional battery warmer and optional oil warmer.
system control Board The generator control board, located inside the generator, under the roof, is shown below. Brief descriptions of the controls used during installation are: •“ManuaL” Used to manually start the generator. - Menu/Programming navigation Buttons — See Menu - “auto”...
Menu The following chart shows the icons for the buttons that control the system control panel. ENTER THE MENU (VIEW SETTINGS) Menu PRESS TO CONFIRM SELECTION WHEN PROGRAMMING. escaPe (eXit) RETURN TO LAST MENU ITEM TOGGLE THROUGH MENU OPTIONS riGht arroW SETTING SYSTEM PARAMETERS TOGGLE THROUGH MENU OPTIONS Left arroW...
General set up screen For general set up, press and hold the left arrow and right arrow for 3 seconds. Follow the prompts as outlined below. NOTE: Date and Time were set at the factory and stored in the control panel memory. The Exercise Cycle was also set at the factory.
control Panel Prompts automatic Mode In Automatic Mode, the display screen will display via AUTOMATIC MODE scrolling text: • GENERATOR READY - if the unit is in standby and utility power is present. GENERATOR READY or SERVICE CODE DESCRIPTION • GENERATOR ON - if the unit is running and utility (When Generator NOT Running - Auto Mode) power is not present.
advanced settings screen Advanced setting parameters are preset at the factory for a typical installation. To view Advanced Settings items and/or to change items, follow the instructions listed below. NOTICE advanced settings are critical to the operation of the unit. careful consideration should be taken when working in the advanced settings menu.
service code Detection system in the event of potentially damaging conditions, such as The generator may have to run for long periods of time with low oil pressure, high temperature, over speed, and other no operator present. For that reason, the system is equipped conditions.
initial start-up (no Load) The unit has been set-up for NG operation at the factory. 5. Press and hold MANUAL button on control board for 3 Fuel conversion, if needed, must be completed prior to seconds. Engine will start. performing these steps. See Fuel Conversion. When the generator is started for the very first time, it will Before operating the home generator or placing it into require that air in the gaseous fuel lines be purged.
electronic Governor system The engine electronic governor system allows for improved control and increased generator performance compared to mechanically governed systems. The result is smooth steady-state operation without the "hunting" common to many mechanical governors. The system also reduces speed variations under engine loading and unloading and significantly reduces frequency fluctuation experienced when the engine is under higher loads.
Operation automatic operation sequence The generator’s control board constantly monitors utility voltage. Should utility voltage drop below a preset level, the utility Voltage Pickup sensor control board will signal the engine to crank and start. This sensor monitors utility power voltage. When utility When utility voltage is restored above a preset voltage level, voltage is restored above 80 percent of the nominal source the engine is signaled to shut down.
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antenna installation The supplied antenna must be installed before the wireless monitor will operate. 1. Insert key into lock of front panel. Gently push down 5. Route antenna wire (D) from the top side of the roof, on roof above the lock to aid in turning the key. Turn through the hole in the roof where the plug was key one quarter turn clockwise.
Wireless Monitor The generator is supplied with a battery-powered, wireless Compare the illustration below with your monitor to monitor. familiarize yourself with these important components. The monitor communicates wirelessly with the generator • Generator Ready (A) - Green LED control panel. The monitor may be placed in a suitable •...
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Wireless Monitor operation 1. Remove battery access cover (A) on back of monitor 4. “LINKING MODE” will scroll across the generator and install 2 AA batteries. (Observe correct battery control panel. polarity which is embossed in the bottom of the generator ready 5.
standard operation: Wireless Monitor status LeD’s • The wireless monitor receives data from the generator NOTICE None of the conditions on the display unit can be every 10 minutes and displays the generator status cleared at the wireless monitor. All alerts must be cleared at through 3 LED’s.
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Do you have a question about the 20 kW Home and is the answer not in the manual?
Questions and answers
Why **** I getting a transfer switch fault
GE 20kw Home Generator
A transfer switch fault on your GE 20 kW Home generator may occur due to several reasons:
1. Incorrect Wiring – Ensure that the generator is connected to the transfer switch with the specified wiring. Verify that the #18 AWG twisted pair wiring from the generator control panel to the transfer switch is installed in a separate conduit from high voltage wires unless all wiring is rated for 600V.
2. Improper Neutral or Grounding – The generator’s neutral should be connected to the automatic transfer switch, and the generator must be properly grounded as per NFPA 70, NEC guidelines.
3. Dipswitch Settings – The dipswitches in the transfer switch must be set to match the wattage of the generator. Refer to the Transfer Switch Operator/Installation Manual for proper settings.
4. Utility Voltage Issues – If the utility source voltage drops below 70% of the nominal supply voltage, the transfer switch may detect a fault.
5. Exercise Timer Operation – If the generator is in an exercise cycle, electrical load transfer does not occur. Ensure the transfer switch is operating outside of the exercise cycle.
Check these factors to diagnose and resolve the transfer switch fault.
This answer is automatically generated