Transfer A Call; Swap Between Calls Before Completing A Transfer - Cisco VoIP 8961 Reference Manual

Transfer a Call

Redirects the call after first allowing you to speak to the transfer recipient.
Step 1
During an active call, press the
button on your phone.
The call is placed on hold.
Step 2
Dial the number to which you want to transfer the call.
Wait for the call to be answered, then speak to the
transfer recipient notifying them that you will be
transferring a call.
Press the Transfer soft key button to complete the
transfer.
NOTE: If the transfer fails, press the Resume soft key to return to the original call.

Swap between Calls before Completing a Transfer

After you connect to the transfer recipient—but before you transfer a call to this party—you can press
the Swap soft key to toggle between the two calls. This allows you to consult privately with the party on
each call before you complete the transfer.
(Transfer)
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