Cisco VWCC User Manual
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Cisco VWCC User Manual

Cisco VWCC User Manual

New phone setup and configuration guide version 1.4
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VWCC Cisco Phone Users Guide
New Phone setup and configuration guide
Version 1.4

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Summary of Contents for Cisco VWCC

  • Page 1 VWCC Cisco Phone Users Guide New Phone setup and configuration guide Version 1.4...

  • Page 2: Table Of Contents

    1. VOICE MAIL ...3 1.1 Configuring your Voice Mail Box ... 3 Additional Voicemail Information... 4 1.2.1 Voice Mail Indicator ... 4 1.2.2 Checking Voice Mail from the Outside ... 4 1.2.3 Sending a Call Directly to Voice Mail... 4 1.2.4 Transferring a Call to Voice Mail ...

  • Page 3: Voice Mail

    1. Voice Mail 1.1. Configuring your Voice Mail Box for the First Time To configure your voice mail box press the messages button shown below: You will be prompted to enter your password. Call the Help Desk for help with your password.

  • Page 4: Additional Voicemail Information

    1.2 Additional Voice Mail Information 1.2.1 Voice Mail Indicator If you have a voice mail waiting, the red light on your handset will be lit and there will be a blinking envelope on the screen next to your phone number. Also, when you lift your handset, you will see 2 small red lights in the cradle which indicates you have voice mail.

  • Page 5: Directory Types On Your Cisco Phone

    2. Directory Types on your Cisco Phone There are 4 primary directory types: Missed Calls, Received Calls, Placed Calls, and Corporate Directory. Each of these can be reached by pressing the directories button on the phone, scrolling to the applicable directory and then pressing the softkey button below Select.

  • Page 6: Setting Up Services (Using The Web Interface)

    3. Setting Up Services (using the web interface) Your Cisco Phone is a computer network device that can share information with other network devices. You can establish phone services and control settings and features from your computer using the Cisco CallManager User Options web pages. Once you configure features and services on the web pages, you can access them on your phone.
  • Page 7 After you log in you will see the following welcome page, which gives you a menu of options available. You may never need to access some of these options however (Service URL Buttons, Locale for this phone, Locale for these web pages, Plugins).

  • Page 8: Changing Your Password

    Changing Your Password Contact the helpdesk for the default password for your CallManager User ID. This should be changed immediately upon login! If someone else knows your password they can control settings on your phone so please change your password as soon as you get your new phone.

  • Page 9: Changing Your Pin Number

    Changing Your PIN Number You will need a PIN to set up specific phone services. Contact the Help Desk for the default PIN for your CallManager User ID. This should be changed immediately before configuring any services. If someone else knows your PIN they can control settings on your phone so please change your PIN as soon as you get your new phone.

  • Page 10: Call Forward All

    Call Forward All You can forward all of your calls to a different number. For example, you can forward calls to your voice mail or to an internal extension such as a coworker that will be covering for you while you are away from your desk. Call forwarding can be done directly on your phone by pressing the softkey button below CFwdALL on your phone.

  • Page 11: Adding Or Updating Speed Dials

    Adding or Updating Speed Dials (using the web interface) To add or update speed dials click on the link “Add/Update your Speed Dials” on the Cisco CallManager User Options Menu as shown on page 7. (Note: These could be coordinated within an office to simulate the Intercom function on the old phones.) After clicking the link you can assign speed dials from 1-99 for your phone.

  • Page 12: Subscribe/Unsubscribe Phone Services

    3.5.1 Subscribing to the Personal Address Book Service Click on the link Configure your Cisco IP Phone Services on the Cisco CallManager User Options Menu. From the Available Services (for new subscription) menu, select My Address Book and...
  • Page 13 The My Address Book configuration page will appear as shown below: Enter your User Identification (same as your CallManager User ID-the portion of your email address to the left of the “@” that you entered on the logon screen), and your PIN in the appropriate boxes.

  • Page 14: Subscribing To The Fast Dial Service

    3.5.2 Subscribing to the Fast Dial Service Click on the link Configure your Cisco IP Phone Services on the Cisco CallManager User Options Menu. From the Available Services (for new subscription) menu, select Fast Dials and click . (See screenshot below.)
  • Page 15 in the appropriate boxes. (Contact the Help Desk if you don’t know your PIN.) After filling out the appropriate fields click to subscribe to the Fast Dials service. You can then Return to the Menu or Log Off.

  • Page 16: Configuring Your Personal Address Book

    Configuring your Personal Address Book (using the web interface) Click on the link “Configure your Personal Address Book” on the Cisco CallManager User Options Menu as shown on page 7. The Find/List Address Book Entries screen will appear. Click on Add a New Entry.
  • Page 17 The Add a New Address Book Entry page will appear. Complete the required fields and then click to insert the new entry into the address book. Click on Add a New Entry to add more contacts to your Personal Address Book. Click on Return to Search to take you back to the previous screen to do a search for entries within your Personal Address Book.
  • Page 18 From this page, you can select entries on the left and then Delete the selected entries. You can also select the Fast Dials Indicator to associate a Fast Dial with the entry. If there is no Fast Dials Indicator , it means that a phone number has not been entered for the entry.

  • Page 19: Configuring Fast Dials

    Configuring Fast Dials You can configure fast dials several ways. Option 1: The Find/List Address Book Entries screen will appear. Click to display the entries in your “My Address Book”.
  • Page 20 Click on the Fast Dials Indicator beside the individual’s name that you want to create a Fast Dials entry for. The Add a New Fast Dial Entry page will appear: First select the Index number that you want to use for the Fast Dial entry. Then select the Personal Address Book Entry and choose the person you want to set up a Fast Dial entry for.
  • Page 21 Option 2: Instead of clicking on the Fast Dials Indicator from the Find screen, click on Fast Dials at the bottom of the screen:...
  • Page 22 In this case the list of Fast Dials displays: Click on the word (Unassigned) next to the Fast Dials number that you want to set and the Add a New Fast Dial Entry screen will again open. Option 3: The third way of entering a Fast Dial is to press the Services button on your phone;...

  • Page 23: Accessing Your Phone User Guide

    There are four main topics: About Your Cisco IP Phone, How Do I…?, Calling Features, and Help. You can then select links to find the topic that you want help on.

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