Educate The Customer - KVH Industries TracPhone V11 Installation Manual

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Educate the Customer

Give the Welcome Kit to the customer, make sure
they know the administrator password, and
show them how to use the system. Be sure they
understand the following:
• The antenna transmits RF energy that is
potentially harmful. Whenever the system is
powered on, make sure everyone stays the
minimum safe distance away from the
antenna (see illustration on page 1). If no-
transmit zones were set up, make sure the
customer understands where they are.
• Read the End User Agreement carefully
(available at www.kvh.com/
mvbcustomercenter). Pay particular
attention to the Use of Service section.
• Keep the radome and service hatches
installed on the antenna at all times. The
radome protects the antenna's moving parts
from wind, rain, and debris.
• The antenna must have a clear view of the
sky to communicate via satellite. Common
causes of blockage include masts, trees,
buildings, and bridges (see Figure 70). Dirt
buildup on the radome can also affect
communications.
• The vessel must be located within the
coverage area of the satellite (see
www.kvh.com/minivsatmap).
• The system must be activated for mini-VSAT
Broadband service (see
mvbservice).
For More Information
Refer to the Help provided on the web interface's
Support page and on the documentation CD.
Two versions are available (see Figure 71):
• Condensed: Resides on the CommBox-ACU
locally; text-only format
• Extended: Resides on the KVH website
(airtime charges may apply); complete with
images and tutorials
NOTE: The Help is compatible with the following web
browsers: Internet Explorer, Mozilla Firefox, Google
Chrome, and Apple Safari.
www.kvh.com/
Figure 69: Customer Welcome Kit
Figure 70: Example of Satellite Blockage
Figure 71: Help Options on Support Page
Blocked!
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