Educate The Customer - KVH Industries TV3 Installation Manual

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Educate the Customer

Before you leave the vessel, test the system to
ensure the antenna works properly. Fill out the
Installation Checklist (provided in the Welcome
Kit) and return it to KVH. Refer to the
instructions on the form.
Give the Customer Welcome Kit to the customer,
provide any passwords you set up, and explain
how to use the system. Ensure the customer
understands the following.
• How to:
• Turn on the system
• Access the web interface
• Switch satellites (see Figure 46)
• Select a master receiver (see Figure 47)
• Interpret TV-Hub status
• Download software and satellite library
updates (using web interface and/or
iPhone or iPad App)
• Perform general troubleshooting
• Keep the radome installed on the antenna at
all times. The radome protects the antenna's
moving parts from wind, rain, and debris.
CAUTION
In the unlikely event that you need to
remove the radome, remove power from the
antenna first because the antenna's moving
parts can cause injury.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and onboard equipment (see Figure 48).
Heavy rain or snow may also temporarily
interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect satellite TV reception.
• The vessel must be located within the
satellites' coverage area to receive satellite TV
signals. To view coverage information, visit
www.kvh.com/footprint.
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register
Figure 46: Satellite Switching Selection on Home Page
Figure 47: Master Receiver Selection
Figure 48: Blockage Example
for details.
Blocked!
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