Ivr-Auto Attendant; Procedure To Set Up The Ivr - ATCOM IP-PBX series Quick Start Manual

IVR—Auto Attendant
IVR stands for Interactive Voice Response. You can set up IVR as the auto-attendant for the
incoming calls.

Procedure to set up the IVR

Step1: Customize your voice prompt
You can record the IVR welcome voice from an extension. In the page Voice Menu Prompt-->
Record a New Voice Prompt:

Name: Specify the name of this voice prompt.

Extension: Enter the extension here and then click record, the extension will ring.
Answer the call and you will hear "Please leave the message after the tone, when down,
hung up or press the pound key..du...". Then please say the message you want to record.
The message will be then record as a gsm format file and you can use it in the IVR.
Step2: Set up the IVR voice menu
Go to the Voice Menus Page and create a new Voice Menu.

Name: Name of this Voice Menu

Extension: Extension of this Voice Menu, the other extension can reach this IVR by
dialing this extension.

Allow Dialing Other Extensions: Allow user to dial other extensions when listening this
IVR.

Actions: A sequence of actions performed when a call enters the menu.

Add a new step: Add additional steps performed during the menu.

Keypress Events: Allow key press events will cause the system to listen for DTMF input
from the caller and define the actions that occur when a user presses the corresponding
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