Warranty - Interwrite Learning Interwrite Board Getting Started

Interwrite Board
54
TM
Limited Warranty for the Interwrite Board
Interwrite Learning warrants these products to be free from defects in material and workmanship under the following terms. Complete and
return the enclosed warranty registration card to ensure that your products are covered by this warranty.
Coverage
Parts and labor are warranted for three (3) years from the date of the first consumer purchase for the Interwrite Board, controller, electronic
Pens, electronic erasers, power supply, cables and accessories. This warranty applies to the original consumer purchaser only.
Within the European Union, the warranty period is three (3) years, as mandated by the EU. Contact your local dealer or distributor for
additional warranty information.
Warranty is valid only if original consumer's purchase or lease date is less than or equal to six months from the original Interwrite Learning sale
date. This information will be captured by the system serial number and confirmed by the reseller's purchase order.
A nominal Warranty Handling Fee will be charged after the first 90 days of use and calculated from the date of original consumer purchase.
This payment may be made by Visa, MasterCard, or American Express. A copy of the sales receipt or invoice will be required for warranty
verification.
Conditions
Except as specified below, this warranty covers all defects in material or workmanship in the products. The following are not covered by the

warranty:

1. Any product on which the serial number has been defaced, modified, or removed (if applicable).
2. Damage, deterioration, or malfunction resulting from:
a. Accident, misuse, abuse, neglect, fire, water, lightening, or other acts of nature, unauthorized product modification for any
purpose, or failure to follow instructions supplied with the product.
b. Repair, or attempted repair, by anyone not authorized by Interwrite Learning.
c. Any damage in shipment of the product (claims must be presented to the carrier).
d. Any other cause which does not relate to a manufacturing defect.
3. Any product not sold or leased to a consumer within six months of Interwrite Learning's original sale date.
4. Consumable parts, e.g., batteries, dry-erase markers, eraser felt.
Interwrite Learning will pay all labor and material expenses for covered items, but will not pay for the following:
1. Removal or installation charges.
2. Costs for initial technical adjustments (set up), including adjustments of user controls.
3. Certain shipping charges. (Payment of shipping charges is discussed in the next section of this warranty.)
4. Packaging costs. (Customers should keep their boxes.)
Warranty Service Procedures
1. To obtain service on your Interwrite Learning product, contact the Technical Support Department to receive a Return Material
Authorization Number (RMA#) and shipping instructions by calling:
In United States:
In Europe:
2. Ship the product to Interwrite Learning with the RMA# marked clearly on the outside of the box. Interwrite Learning reserves the
right to refuse the shipment, if not properly marked.
3. Although the consumer must pay any shipping charges to ship the product to Interwrite Learning for warranty service, Interwrite
Learning will pay the return shipping charges for ground shipment. Other shipping options are available at an additional fee.
4. Whenever warranty service is required, the original dated sales invoice (or a copy) must be presented as proof of warranty
coverage, and should be included in shipment of the product. In addition, please include your name, address, telephone number,
fax number, email address, and a description of the problem.
5. If Interwrite Learning determines that the unit is not defective within the terms of the warranty, the consumer shall pay the cost of
all freight charges, as well as any repair charges.
Technical Support
Web-based Technical Support is available free of charge at: www.InterwriteLearning.com, where current driver releases, as well as
comprehensive technical support, troubleshooting, Technical Bulletins and FAQs can be found.
Telephone Technical Support is available free of charge to the original consumer for a period of 90 days from the date of purchase of the
product. Please contact our Technical Support Department:
In United States:
In Europe:
You can also fax your request to:
In United States:
In Europe:
Our toll-free number in the U.S. is: 800-856-0732 (MST)
Disclaimer of Unstated Warranties
The warranty printed above is the only warranty applicable to this purchase. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. Assuming the warranty above stated is otherwise applicable, it is expressly understood and agreed that
Interwrite Learning's sole liability, whether in contract, tort, under any warranty, in negligence, or otherwise, shall be for the repair or
replacement of the defective parts, and under no circumstances shall Interwrite Learning be liable for special, indirect, or consequential
damages. The price stated and paid for the equipment is a consideration in limiting Interwrite Learning's liability.
(480) 443-2214 (MST)
+49 (0) 89 370012-0 (CET)
(480) 443-2214 (MST)
+49 (0) 89 370012-0 (CET)
(480) 948-5508 (MST)
+49 (0) 89 370012-12 (CET)
Getting Started