Customer Service - Bayer HealthCare Ascensia Breeze User Manual

CUSTOMER SERVICE:

If a problem arises, work through the Solving Problems
section (see pg. 39). You may easily find your solution there.
If you are still having trouble, please call our Customer
Service Department. We have friendly, knowledgeable people
who are there to help 24 hours a day.
In the U.S.A., call toll free:
Important:
• Always speak with a customer service representative
before returning your meter for any reason. They will be
able to provide information that may help solve your
problem quickly.
• Have your Ascensia B
you phone. It would also be helpful to have a bottle of
Ascensia™ A
• Fill out the following check list before you call:
Check List:
1. The meter serial number
2. Date and time the problem occurred
3. I have tested with Normal Control
The Normal Control result was:
Lot Number
4. Please also give the Lot Number and Expiration Date of the
test strip disc currently being used. This information is
printed on the test strip disc and the test strip disc box.
Lot Number
1-800-348-8100
(24 Hours a day)
REEZE
™ Normal Control Solution with you.
UTODISC
Meter ready for testing when
Yes
Expiration Date
Expiration Date
No
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