Bayer HealthCare Ascensia Contour Quick Reference Manual

Solving Problems
If you see the letter "E" followed by a number, or if your Meter beeps twice, an error has
occurred. The following chart gives you a list of a few possible errors and describes what they mean.
What You See What it Means
Low battery
E 1 Temperature out
of range
E 2 Test Strip underfill
E 3 Used Test Strip
E 4 Test Strip not
inserted correctly
E 5 and above All other errors
LO Test result is below
10 mg/dL (0.6 mmol/L)
HI Test result is above
600 mg/dL
(33.3 mmol/L)
Note: See "Solving Problems" section of your
Ascensia ® C ™ User Guide for further
ONTOUR
information and a complete list of errors.
What You Should Do
Replace the batteries as soon as possible. Bayer HealthCare offers free
replacement batteries for Ascensia customers. Call Customer Service at
1-800-348-8100 (24 hours a day).
Test only when the meter temperature is between
50°F and 104°F (10°C and 40°C).
Remove the Test Strip and repeat the test with a new Test Strip.
Replace Test Strip with a new, unused Test Strip. Wait until you see the
flashing blood drop before you add blood sample.
Remove the Test Strip and insert it properly.
When you see the letter E followed by a number that is not listed here,
remove Test Strip and retest with a new Test Strip. If you continue to
experience difficulty, call Customer Service for assistance.
Repeat test. If LO appears again, contact your Physician or Healthcare
Professional immediately. CAUTION: Glucose levels below 50 mg/dL
(2.8 mmol/L) may indicate a potentially serious medical condition.
Wash your hands and test site. Repeat the test. If the test result is still
"HI," contact your Physician or Healthcare Professional immediately.
CAUTION: Glucose levels above 250 mg/dL (13.9 mmol/L) may
indicate a potentially serious medical condition.
Distributed by:
Bayer HealthCare LLC
Mishawaka, IN 46544 USA
Q
UICK
G
UIDE
For Use With
Ascensia
Blood Glucose Meter
and Ascensia
© 2003 Bayer HealthCare LLC
M
Made and Printed in U.S.A. ICROFILL
50184256 Rev. 9/03
Blood Glucose Monitoring System
R
EFERENCE
C
® ™
ONTOUR
®
™
Test Strips