Troubleshooting - Ricoh MP 2553 Series Read Me First

Troubleshooting

If an error occurs, check the log's result code first. Values other than 0 indicate that an error occurred.
The result code will appear in the circled area illustrated below.
Example of a log file
"1.0.0"
"ExecType", "Date", "SerialNo",PnP", "Model", "Destination","IP","Host","Storage","FileNam
e","FileID","TotalItem","NumOfOkItem","ResultCode","ResultName","Identifier"
"IMPORT"
"20XX-07-05T15:29:16+09:00"
"3C35-7M0014"
"Brand Name"
"Product Name"
"0"
"10"
"10.250.155.125"
"RNP00267332582D"
"SD"
"20XX07051519563C35-710220.csv"
"20XX07051519563C35-710220"
" 0"
" 0"
" 2"
"INVALID REQUEST"
"TargetID","ModuleID","PrefID","Item","NgCode","NgName"
If you cannot solve the problem or do not know how to solve it after checking the code, write down the
error log entry, and then contact your service representative.
ResultCode
2 (INVALID REQUEST)
4 (INVALID OUTPUT
DIR)
7 (MODULE ERROR)
8 (DISK FULL)
Cause
A file import was
attempted between
different models or
machines with different
device configurations.
Failed to write the device
information to the
destination device.
An unexpected error has
occurred during an
import or export.
The available storage
space on the external
medium is insufficient.
Managing Device Information
CJD023
Solutions
Import files exported from the same model with
the same device configurations.
Check whether the destination device is
operating normally.
Turn the power off and then back on, and then
try the operation again. If the error persists,
contact your service representative.
Execute the operation again after making sure
there is enough storage space.
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