Troubleshooting Tables - Dish Network Dish ViP722K User Manual

Reference

Troubleshooting Tables

T
ROUBLESHOOTING
Use these tables if you have problems using your DISH system. Look in this section for a
description of the problem before calling the Customer Service Center. Some issues may be basic
misunderstandings of how the system works, especially when one is just becoming familiar with it.
To solve a particular problem, do the following:
1
Review the section in this Guide that relates to the problem.
2
If you cannot find a solution, then find the section in the following tables that relates to the problem.
• Scan through the What's Happening column until you find the problem.
• Read more information in the Possible Reason column.
• Try each of the suggested solutions in the What to Do column.
3
Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver on
page 130.
4
Make sure your TV is tuned to the correct channel or input/source to view satellite TV programs. If
it is not, you may need to use the RECOVER feature, as described on page 94.
5
Make sure your remote control has fresh batteries installed. If you see the Remote Battery Low
warning on your TV screen, it's time to change the batteries. See the instructions on page 17.
6
Make sure that your receiver is connected to an active telephone line or home network with broad-
band Internet access. See more information and instructions on page 120.
7
Check for anything that might be blocking the dish antenna's view of the sky, such as tree
branches or accumulated snow.
8
For more information, call the Customer Service Center at 1-800-333-DISH (3474), or visit the
mydish.com or mydish.com/support websites (for access to technical support.
Note: Before contacting the Customer Service Center, have ready the date of purchase and either
your customer account number, or the receiver conditional access number and receiver model
number. Press the SYSTEM INFO button on the receiver's front panel to display the System
Information screen and find these numbers (See Ordering Your Programming Packages on
page 4). Also, write down any error messages that the receiver has displayed on your TV screen.
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T
ABLES