When The Indicators Provide No Help - Epson EB-585W User Manual

Problem Solving

When the Indicators Provide No Help

If any of the following problems occur and the indicators do not offer a
solution, refer to the pages given for each problem.
Problems Relating to Images
• No images appear
Projection does not start, the projection area is completely black
or blue
• Moving images are not displayed (only the moving image portion
turns black)
Moving images played back from a computer appear black and
the images are not projected
• Projection stops automatically
• The message "Not supported" is displayed
• The message "No Signal" is displayed
• Images are fuzzy, out of focus, or distorted
• Interference or distortion appear in images
• The mouse cursor flickers (only when projecting USB Display)
• The image is truncated (large) or small, or the aspect ratio is not
suitable
Only part of the image is displayed, or the height and width
ratios of the image are not correct
• Image colors are not right
The whole image appears purplish or greenish, images are black
& white, or colors appear dull
• Images appear dark
Problems when Projection Starts
• The projector does not turn on
Problems with the Interactive Features
• Cannot draw on the projected screen
• Cannot operate a computer from the projected screen after
connecting to the computer
• The message "An error occurred in the Easy Interactive Function."
is displayed
p.146
s
• Computer's mouse does not work correctly
• The interactive pen does not work
p.147
s
• The response time for the interactive pen is slow (only when
projecting USB Display)
• The dot moves automatically or does not move to the next position
during calibrating manually
p.147
s
p.147
s
Other Problems
p.148
s
• No sound can be heard or the sound is faint
p.148
s
• No sound can be heard from the microphone
p.149
s
• There is noise in the audio (only when projecting USB Display)
p.150
s
• The remote control does not work
p.150
s
• I want to change the language for messages and menus
• Mail is not received even if an error occurs with the projector
• Cannot change settings using a web browser
p.151
s
p.151
s
p.152
s
145
p.152
s
p.153
s
p.153
s
p.153
s
p.154
s
p.154
s
p.155
s
p.155
s
p.156
s
p.156
s
p.156
s
p.157
s
p.157
s
p.158
s