Console Port Is Not Responding - Motorola RFS7000 Series Troubleshooting Manual

1-4 Overview
Possible Issue
Java JRE is out of date
Cannot access Web UI
through a Firewall
All else...

1.1.6 Console Port is Not Responding

The RFS7000 Series Switch console port is connected to the host computer's serial port, but pressing the
[Enter] key gets no response from the switch.
The table below provides suggestions to troubleshoot this issue.
Possible Issue
Cabling issue
Not using a terminal
emulation program
Settings in terminal
emulation program are
incorrectly set
All else...
Suggestions to Correct
Be sure you are using Sun Java JRE 1.5 or later. To download the appropriate for your
system go to: http://www.sun.com/java/
To successfully access the switch Web UI through a firewall, UDP port 161 must
be open in order for the switch's SNMP backend to function
Contact Motorola Support.
Suggestions to Correct
Ensure that a console cable is connected from the RFS7000 console port to the host
computer's serial port.
Verify a serial terminal emulation program, such as HyperTerminal, is in use on the host
computer.
Check the serial port settings in the serial terminal emulation program being used. The
correct settings are:
Terminal Type VT-100
Port Any COM port
Terminal Settings 19200 bps transfer rate
8 data bits
no parity
1 stop bit
no flow control
Contact Motorola Support.