Console Port Is Not Responding; Shutting Down The Switch; Shutting Down The Switch Using The 1.4.X/2.X Shutdown Command - Motorola WS5100 Series Troubleshooting Manual

1-4 WS5100 Series Switch Troubleshooting Guide
Table 1.5 Web UI is Sluggish, Does Not Refresh Properly, or Does Not Respond Troubleshooting Notes (Continued)
Possible Issue
Packet storm
Overburdened with a large
number of access ports
Java JRE is out of date
All else...

1.1.7 Console Port is Not Responding

The switch console port is physically connected to the host computer's serial port, but pressing the [Enter]
key gets no response from the switch.
Table 1.6 provides suggestions to troubleshoot this issue.
Table 1.6 Console Port is Not Responding Troubleshooting Notes
Possible Issue
Cabling issue
Not using a terminal
emulation program
Settings in terminal
emulation program are
incorrectly set
All else...

1.1.8 Shutting Down the Switch

The CLI commands used to shutdown the switch have changed with the release of the 3.x version WS5100
Series Switch. Please refer to the following to differentiate between the shutdown command
(1.4.x and 2.x) from the halt command (3.x).

1.1.8.1 Shutting Down the Switch Using the 1.4.x/2.x Shutdown Command

To gracefully shutdown the WS 5100, issue the shutdown command from the configure context in the CLI:
WS5000.(Cfg)> shutdown
This command will halt the system.
Suggestions to Correct
Check Syslog for any type of a packet storm.
With large numbers of access ports, changing the configuration quickly may cause the
switch to not refresh properly, at least immediately following configuration.
Be sure you are using Sun Java JRE 1.5 or later. To download the appropriate for your
system go to: http://www.sun.com/java/
Contact Motorola Support.
Suggestions to Correct
Ensure that a NULL-modem cable is connected from the WS5100 console port to the
host computer's serial port.
Verify a serial terminal emulation program, such as HyperTerminal, is in use.
Check the serial port settings in the serial terminal emulation program being used. The
correct settings are:
Terminal Type
Port
Terminal Settings
Contact Motorola Support.
VT-100
COM 1-4
19200 bps transfer rate
8 data bits
no parity
1 stop bit
no flow control