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Infinity ICE4000 Hardware And Installation Manual

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Summary of Contents for Infinity ICE4000

  • Page 1 This file provided by Switch to Infinity Data Corp for your processing needs! Infinity offers great rates, excellent customer support and a wide range of payment processing solutions. http://www.infinitydata.com/ Call Today! Sales 1 800 393 6665...
  • Page 2 ICE 4000 Hardware and Installation Manual Version 1.0_SPOS_05D September 4, 2001...
  • Page 4 Hypercom Corporation 2851 West Kathleen Road Phoenix, Arizona 85053 Corporate Telephone: 602.504.5000 Corporate Fax: 602.866.5380 Corporate Repairs Department: 602.504.5378 Corporate Web Site: www.hypercom.com Copyright 2001 by Hypercom Corporation. Printed in the United States of America. All rights reserved. This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation.
  • Page 5 FCC Part 15 (ICES-003) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 6 Industry Canada (IC) Notice NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational, and safety requirements described in the appropriate Terminal Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user satisfaction.

  • Page 8: Table Of Contents

    Table of Contents Table of Contents Introduction Guide Organization ................ix Who Should Use This Guide .
  • Page 9 Table of Contents viii ICE 4000 Hardware and Installation Manual 940265-001, rev. D...
  • Page 10 List of Figures Chapter 1 Terminal Information Figure 1-1. ICE 4000 terminal ............... 1-2 Chapter 2 Installation Procedures Figure 2-3.
  • Page 11 List of Figures ICE 4000 Hardware and Installation Manual 940265-001, rev. D...
  • Page 12 List of Tables List of Tables Chapter 2 Installation Procedures Table 2-1. Self-test and diagnostics when software is not loaded ..........2-8 940265-001, rev.
  • Page 13 List of Tables ICE 4000 Hardware and Installation Manual 940265-001, rev. D...

  • Page 14: Introduction

    Introduction The ICE 4000 Hardware and Installation Manual, is a comprehensive guide to working with the ® Hypercom ICE 4000 terminal. Guide Organization This book is designed to provide you with information relevant to Hypercom equipment. This book is divided into two chapters: Chapter 1 Equipment Information: describes the ICE 4000 terminal in detail Chapter 2 Equipment Installation: describes how to install the ICE 4000 terminal Who Should Use This Guide...
  • Page 15 Introduction Procedures: Numbered procedures have a special graphic appearing in the margin of the text. The words Step-by-Step also appear in bold at the beginning of the procedure. Step-by-Step To perform a procedure: Follow the steps outlined in the procedure. Most procedures have at least two steps.

  • Page 16: Chapter 1 Terminal Information

    C H A P T E R Terminal Information The Hypercom ICE 4000 terminal is a fully functional terminal that supports credit, debit, EBT, check verification and guarantee, and on-screen advertising through Term-Master Suite and ICE-PAC. When communication with the host is interrupted, the terminal supports offline transaction capture.

  • Page 17: Features

    Chapter 1 Figure 1-1. ICE 4000 terminal Features Integrated thermal printer High-contrast 160 x 160 FSTN display with integrated 12-bit 1 MB and optional 1.5 MB resolution Integrated PIN and signature Optional full track 1 & 2 capture pads simultaneous card reader Smart card support Multi-tasking operating system Multi-host application support...

  • Page 18: Ice 4000 Hardware Features

    Terminal Information ICE 4000 Hardware Features The following is a list of the ports and features of the ICE 4000 terminal: Comm Port The comm port allows the ICE 4000 terminal to communicate with external devices such as an ECR (electronic cash register), OCR (optical character reader) wand, bar code reader, check reader, or an external PIN pad through an RS232 or RS485 connection.

  • Page 19: Transactions And Functions

    Chapter 1 Transactions and Functions The ICE 4000 terminal supports the full transaction set required for credit, debit, EBT, check verification and guarantee, proprietary cards, and mail and phone orders. Term-Master supports automated terminal configuration, terminal interrogation, automated program changes, and merchant installation. Terminal Initialization Automated Terminal Configuration is downloaded from the host or from the Hypercom Term- Master application.

  • Page 20: Reduced Communications Costs

    Terminal Information Reduced Communications Costs The ICE 4000 terminals reduce transaction costs by taking advantage of recent advances in communications and networking technology. Using an optional modem, the savings are generated through short dial-up online times, local area networking, and concentration using the Hypercom regional Network Access Controller (NAC) or Integrated Enterprise Network (IEN), reducing long distance costs and improving network economics.

  • Page 22: Chapter 2 Installation Procedures

    C H A P T E R Installation Procedures This chapter describes how to install the ICE 4000 terminal. The available ports on the ICE 4000 are described and identified for you, along with instructions for operating the ICE 4000 terminal. Installing the Battery Pack The ICE 4000 uses a Lithium Ion battery.

  • Page 23: Powering Up The Terminal

    Chapter 2 Powering up the Terminal The ICE 4000 terminal operates using a +12/+15 Vdc power cable in conjunction with a 110-Volt grounded power receptacle. Step-by-Step To power up the ICE 4000 terminal: 1. Connect the +12/+15 VDC power cable from the AC adaptor to the terminal power socket labeled PWR on the bottom of the ICE 4000 terminal.

  • Page 24: Using The Stylus

    Installation Procedures Using the Stylus The Hypercom ICE 4000 terminal is operated by using the provided stylus. You must use the provided stylus; use of any other item may damage the touch-screen and void the manufacturer warranty. The stylus is located on the right side on the terminal, below the power button, and is stored in a built-in sheath.

  • Page 25: Adjusting The Display Contrast

    Chapter 2 Adjusting the Display Contrast The ICE 4000 uses a contrast control dial to adjust the display. The contrast control dial is located on the side of the ICE 4000 terminal. Step-by-Step To adjust the contrast on the ICE 4000 terminal: 1.

  • Page 26: Loading Paper Into The Ice 4000

    Installation Procedures Loading Paper into the ICE 4000 The ICE 4000 uses a thermal paper roll for receipt printing. Step-by-Step To load paper into the ICE 4000: The software application must be loaded into the terminal before proceeding. 1. After powering up the terminal as shown in Powering Up the Terminal, slide the cover lock, located on the back of the terminal, to the right and remove the paper cover.

  • Page 27: Connecting The Telephone Line

    Chapter 2 Connecting the Telephone Line If your ICE 4000 has a dial modem, use the following procedure to connect the telephone line. Step-by-Step To connect the phone line: 1. Insert one end of the telephone cable shipped with the ICE 4000 terminal into a dedicated analog modular telephone receptacle.

  • Page 28: Connectors

    Installation Procedures Connectors The ICE 4000 underpanel connectors include power (#1), battery (#2), SAM chip panels (#3), and RS232/PIN (#4) and line ports (#5). Paper Cover lock Line port (5) RS232 / PIN port (4) Power port (1) Contrast Control dial SAM chip access panel (3) Battery Pack panel (2) Figure 2-8.

  • Page 29: Self-Test And Diagnostics

    Chapter 2 Self-Test and Diagnostics Following a successful power connection, a double beep indicates the terminal automatically initiated its self diagnostic routine. The self-test lasts approximately four seconds. If the terminal is not loaded with software, the displays shown in the following table are typical. Table 2-1.

  • Page 30: Configuring The Ice Terminal

    Installation Procedures Configuring the ICE Terminal A configuration sets the parameters the ICE 4000 uses to communicate with Term-Master. When the configuration is complete, the terminal is able to receive the terminal application software. Step-by-Step To configure the ICE terminal: Step Action Terminal response...
  • Page 31 Chapter 2 Step Action Terminal response Touch 0 for tone dialing or 1 for pulse (rotary) dialing, then MERCHANT PROGRAM. touch Enter. PABX ACCESS CODE Touch the appropriate character for the PABX code if PLEASE INITIALIZE OR CALL HELP-FE necessary, then touch Enter. : If you need an 8, 9, or any other access code to dial out, Restart Merchant Program...

  • Page 32: Program Loading The Ice Terminal

    Installation Procedures Program Loading the ICE Terminal A program load is required when no software is currently in the terminal. Depending on the software application, an average program load takes approximately 40 minutes to complete. The initialization process loads the merchant-specific information in a terminal. In order to process debit transactions, you must authenticate or MAC (Message Authentication Code) the software in the ICE 4000 terminal.

  • Page 33: Initializing The Ice Terminal

    Chapter 2 Initializing the ICE Terminal After the terminal receives a new program load, an initialization is required to start the terminal operations. In other cases, when options are changed, such as a new card type, an initialization is required to update the terminal parameters. An initialization takes approximately 30 seconds to complete.
  • Page 34 We Welcome Your Comments Please fax this page with your comments to Hypercom Corporation at 602.504.4990. Document Number: 940265-001, rev. D 1. In one word, how would you describe this guide? _____________________________________ 2. How do you use this guide? I read it from beginning to end. I read only the sections that relate to my immediate needs.
  • Page 37 Document Number 940265-001, rev. D Printed in the USA...

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