Datamax M-Class Operator's Manual page 98

If experiencing this problem...
Missing information in the printed
label:
Missing print on left or right side
of the label:
No power (all indicator lights are
'Off"):
Nothing is printing (labels advance
normally, but no image is printed):
90
• Check the label format for character placement outside the dimensions of the label; all
row/column values must allow enough space for the height/length of the characters and
bar codes to be printed within the format size.
• The available memory may have been exceeded by the memory requirement of the
label format. Try reducing the memory allocated to either the internal module or
scaleable font caches; non-display printers see Section 4.5.2, display printers see
Section 5.1.5
• If using serial communications, ensure that the interface cable meets the requirements
found in Section 3.1.2.
Information may be formatted outside the label dimensions. Check your software
program label size. For display printers also check the values in the menu for Print
Control / Column Offset and Print Control / Custom Adjustments / Column Offset; see
Section 5.1.3.
• Verify that the AC power cord connection has been made at both the outlet and the
printer; also, ensure the power switch is 'On'.
• Verify that the AC outlet is functioning, or try moving the printer to another AC circuit.
• The AC cord may be damaged; replace it.
• The line fuse may be blown; call for service.
Examine the used ribbon for an image:
If there is an image on the used ribbon:
Verify that the ribbon was properly loaded per Section 3.4.
If properly loaded, the wrong coating configuration was used. (To verify the inked side,
press the adhesive backing of a label against the ribbon surface. Ink will only lift from
the coated side of the ribbon.) Clean the printhead (see Section 6.1); then replace the
ribbon with the correct type for the printer, Section 3.4.
If there is no image on the used ribbon:
• Print any Internal Test Label; non-display printers see Section 4.8, display printers see
Section 5.3. If an image printed, then check the protocol and port settings for both the
printer and host. These must match.
• The heat setting may be too low. Make an adjustment in the software program or
through the Front Panel.
• The media/ribbon combination may be incorrect. Contact a Media Representative.
• The printhead or printhead cable(s) may be loose; power 'Off' the printer then
reconnect.
Try this solution...
M-Class