Function 33: Department Programming - ESI IVX C-Class Installation Manual

IVX C-Class Installation Manual

Function 33: Department programming

You can create up to 10 departments (or "hunt groups"), each with a maximum of 14 extensions. You
also can assign an extension to more than one department. Department numbers range 290–299.
A call to a department will ring all listed phones at the same time. If no extension answers or all are
busy, the call will call-forward as programmed as part of this function.
Procedure
Here's an example of a completed programming worksheet:
1.
Ext. Name
290 Sales
Here are the programming steps.
1. Department number — Range is 290–299.
2. Name — Used for the display, reports, and as a programming aid. Length can be up to 10
characters (See "Entering alphanumeric characters," page C.2).
Default: The department number.
3. Type — (Fixed; a call rings all extensions, as explained before.)
4. and 5. Call forward busy/no answer — The department can be set to call forward busy/no answer
(for all extensions in the department) to an extension, another department, a mailbox or a branch ID
for day mode and differently for night mode. The department can have its own mailbox for pickup by
members knowing the password or forwarded to any mailbox type including guest.
Calls routed to an extension via a department will follow the department's call forwarding. While
calls transferred to the extension will follow the extension's call forwarding as programmed in
Function 31 (see page F.1).
Default: X100.
6. Department list — (Automatically includes all extensions on the system.)
Example: Here is a portion of a completed programming worksheet for Department programming.
Department 290 will ring all extensions.
If all are busy or do not answer, the call will forward to the operator (X100) if in day mode
— or, if in night mode, to the Integrated Answering Machine (MB501) to let the caller leave
a message. Department 291 is set up the same way, except X105 will ring if busy/no
answer in Day mode.
2. 3.
Type
[Rings all]
1. 2.
Ext. Name
290 SALES
291 SERVICE
Function 3: Extension programming
4. 5.
CF day CF night
X100 MB501
3. 4.
Type CF day
ALL X100
ALL X105
6.
List:
[All extensions]
5. 6.
CF night List:
MB501 All Ext.
MB501 All Ext.
F.5