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Whirlpool MVWC400XW Technical Education

Vertical modular washer
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TECHNICAL EDUCATION
Vertical Modular
Washer
MVWC400XW
MVWX500XW
MVWX550XW
MVWX600XW
MVWX700XW
JOB AID W10329932
WTW4950XW
WTW5500XW
WTW5550XW
WTW5600XW
WTW5700XW
L-84

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  Summary of Contents for Whirlpool MVWC400XW

  • Page 1 L-84 TECHNICAL EDUCATION Vertical Modular Washer WTW4950XW MVWC400XW WTW5500XW MVWX500XW WTW5550XW MVWX550XW WTW5600XW MVWX600XW MVWX700XW WTW5700XW JOB AID W10329932...
  • Page 2 FORWARD This Whirlpool Job Aid, "Vertical Modular Washer" (Part No. W10329932), provides the In-Home Service Professional with information on the installation, operation, and service of the "Vertical Modular Washer". For specific information on the model being serviced, refer to the “Use and Care Guide,” or “Tech Sheet” provided with the washer.
  • Page 3: Table Of Contents

    TABLE OF CONTENTS Page GENERAL ............. . 1-1 GENERAL .
  • Page 4 TABLE OF CONTENTS (continued) TESTING ............. . . 5-1 Activating The Service Diagnostic Modes .
  • Page 5: General

    GENERAL WASHER SAFETY Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.
  • Page 6: Model & Serial Number Designations

    MODEL & SERIAL NUMBER DESIGNATIONS MODEL NUMBER W T W 4 2 00 BRAND A=Admirl C=Crosley E=Estate I=Inglis M=Maytag N=Amana R=Roper W=Whirlpool ACCESS E=Electric F=Front Load G=Gas H=Horizontial T=Top Load V=Vertical W=Workspace PRODUCT B=Combo C=Compact D=Dryer P=Pedestal T=Thin Twin/Stack W = Washer SERIES 1=Innovation 2=Commercial 3=Compact 4=VMW Good &...
  • Page 7 MODEL & SERIAL NUMBER DESIGNATIONS (MAYTAG) MODEL NUMBER E W X 7 00 BRAND A=Admirl C=Crosley E=Estate I=Inglis M=Maytag N=Amana R=Roper W=Whirlpool ACCESS E=Electric F=Front Load G=Gas H=Horizontial T=Top Load V=Vertical W=Workspace PRODUCT B=Combo C=Compact D=Dryer P=Pedestal T=Thin Twin/Stack W = Washer...
  • Page 8: Model & Serial Number Label And Tech Sheet Locations

    MODEL & SERIAL NUMBER LABEL AND TECH SHEET LOCATIONS The Model & Serial Number Label and Tech Sheet locations are shown below. Model & Serial Number Label Tech Sheet (Behind Front Panel)
  • Page 9: Specifications

    SPECIFICATIONS Model Number WTW49550XW WTW5500XW WTW5550XW Model Description Top-Load Washer Top-Load Washer Top-Load Washer Color White White White Capacity (Cu. Ft. DOE) IEC Capacity Energy Star / Tier Level (2011 2.4 MEF, 4.0 WF 2.4 MEF, 4.0 WF 2.4 MEF, 4.0 WF Basket Material Stainless Steel Stainless Steel...
  • Page 10: Specifications (Maytag Models)

    SPECIFICATIONS (Maytag Models) Model Number MVWC400XW MVWC500XW MVWC550XW Model Description Top-Load Washer Top-Load Washer Top-Load Washer Color White White White Capacity (Cu. Ft. DOE) IEC Capacity Energy Star / Tier Level (2011 2.4 MEF, 4.0 WF 2.4 MEF, 4.0 WF 2.4 MEF, 4.0 WF...
  • Page 11: Installation Information

    INSTALLATION INFORMATION REFRIGERATOR SAFETY Washer Safety Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.
  • Page 12: Installation Requirements

    INSTALLATION REQUIREMENTS INSTALLATION REQUIREMENTS TOOLS AND PARTS Parts needed: (Not supplied with washer) Gather required tools and parts before starting installation. Tools needed: Inlet hoses with flat washers To order, please refer to toll-free phone numbers on back page of Adjustable or open end Level your Use and Care Guide.
  • Page 13: Drain System

    INSTALLATION REQUIREMENTS (continued) DRAIN SYSTEM You will need: ■ A water heater set to 120° F (49° C). ■ A grounded electrical outlet located within 4 ft (1.2 m) of power cord on back of washer. Floor standpipe drain system ■...
  • Page 14: Electrical Requirements

    INSTALLATION REQUIREMENTS (continued) EL ECTRICAL REQUIREMENTS INSTALLATION INSTRUCTIONS Before you start: remove shipping materials It is necessary to remove all shipping materials for proper operation and to avoid excessive noise from washer. Move washer ■ A 120 volt, 60 Hz., AC only, 15- or 20-amp, fused electrical supply is required.
  • Page 15: Connect Drain Hose

    INSTALLATION REQUIREMENTS (continued) CONNECT DRAIN HOSE Remove packing tray from drum Attach drain hose to drain port Remove tape from washer lid, open lid and remove cardboard packing tray from tub. Be sure to remove all parts from tray. If clamp is not already in place on elbow end of drain hose, NOTE: Keep tray in case you need to move washer later.
  • Page 16: Connect Inlet Hoses

    INSTALLATION REQUIREMENTS (continued) Clear water lines Remove drain hose form Run water for a few seconds through hoses into a laundry tub, drainpipe or bucket to prevent clogs. Water should run until clear. hose form from the end of the drain hose. You may need additional parts with separate directions.
  • Page 17: Secure Drain Hose

    INSTALLATION REQUIREMENTS (continued) Adjust leveling feet Secure drain hose Laundry Tub Standpipe Wall Jam nut Secure drain hose to laundry tub leg, drain standpipe or inlet If washer is not level, use a 9/16” or 14 mm open-end or hoses for wall standpipe with beaded tie strap. adjustable wrench to turn jam nuts clockwise on foot until they are about 1/2”...
  • Page 18: Product Operation

    THEORY OF OPERATION INTRODUCTION The VMW Vertical Modular Washer represents several familiar features from prior designs. It utilizes and improves on the best systems from prior Whirlpool top load automatic washer de- signs and integrates them into this new design. DRIVE SYSTEM Motor –...
  • Page 19 Splutch – The splutch is made up of five parts; a spring, housing, cam ring, basket drive gear and pulley. The pulley is connected to the agitator through the agitator shaft. The agitator al- ways moves with the pulley. The basket drive gear is connected to the basket by the inner splines contacting the outer splines of the transmission.
  • Page 20: Actuator

    ACTUATOR The actuator serves several functions. It has a synchronous motor that shifts the splutch slider and monitors the position of the splutch. It also houses a transmission speed/position optical sensor.
  • Page 21: Lid Lock Mechanism

    LID LOCK MECHANISM Since this washer does not utilize a brake, a lid lock is used to prevent access during use. During a cycle, a lid lock mechanism will lock the lid. The lid must be closed for the machine to fill, wash, drain, or spin. The mechanism houses a switch that senses that the lid is down, a latch solenoid and a switch to confirm that the lid is locked.
  • Page 22: Control Panel And Features

    CONTROL PANEL AND FEATURES ECO MONITOR SOIL LEVEL Your washer is specially designed to con- Soil level (wash time) is preset for each wash serve energy and water. Each cycle, along cycle. As you press Soil Level, the cycle time with any selected options, will result in differ- (minutes) will increase or decrease in the ent energy and water usage.
  • Page 23 CONTROL PANEL AND FEATURES (continued) CYCLE SIGNAL DEEP CLEAN Use this option to adjust volume of the signal This option provides enhanced cleaning that sounds at end of cycle. A louder signal is action for tough stains. It will add additional helpful in removing items as soon as cycle is time to the cycle.
  • Page 24 CONTROL PANEL AND FEATURES (continued) SOAK DONE This portion of the cycle allows water to soak Once the cycle is complete, this light will into the load for optimal cleaning. come on. Remove the load promptly for best results. WASH You will hear the impeller moving the load.
  • Page 25: Cycle Guide

    CYCLE GUIDE Settings and options shown in bold are default settings for that cycle. If using the Eco Monitor, adjust the temperature and spin speed within that cycle to improve energy usage. Not all cycles and options are available on all models. Items to Cycle: Wash/Rinse...
  • Page 26: Using The Washer

    USING THE WASHER Sort and prepare your laundry Load laundry into washer Recom mended maximum load height • Empty pockets. Loose change, buttons, or any small object Load garments in loose heaps evenly around basket wall. can pass under the impeller and become trapped, causing For best results, do not load higher than the recommended unexpected sounds.
  • Page 27: Using Laundry Product Dispensers

    USING LAUNDRY PRODUCT DISPENSERS Add HE detergent to dispenser Add fabric softener to dispenser Detergent tray Fabric softener tray Pour a measured amount of liquid Add a measured amount of HE liquid fabric softener into tray, always detergent into detergent tray. This follow manufacturer’s directions for correct amount of fabric softener based on your load size.
  • Page 28: Select Cycle

    USING LAUNDRY PRODUCT DISPENSERS (continued) Select cycle Select cycle settings Once you select a cycle, the default settings for that cycle will be lit. Press the cycle settings buttons to change the Temperature, Soil Level, and Spin Speed, if desired. Always read and follow fabric care labels instructions Turn cycle knob to choose your wash to avoid damage to your garments.
  • Page 29: Water Inlet Hoses

    USING LAUNDRY PRODUCT DISPENSERS (continued) WASHER MAINTENANCE Select cycle options WATER INLET HOSES Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.
  • Page 30 USING LAUNDRY PRODUCT DISPENSERS (continued) TRANSPORTING YOUR WASHER CLEANING YOUR DISPENSER TRAY 1. Shut off b oth water faucets. Disconnect and drain water inlet hoses. dispenser trays. To remove residue, follow this recommended cleaning procedure: 2. If washer will be moved during freezing weather, follow WINTER STORAGE CARE directions before moving.
  • Page 31: Troubleshooting

    TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Solution Possible Causes Vibration or Off-Balance Check the following for Feet may not be in contact with the must be level to operate properly.
  • Page 32 TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Solution Possible Causes Washer not performing as expected (cont.) Check for proper water supply.
  • Page 33 started to avoid overloading or unbalancing. Do not add more water to the washer. Not using HE detergent. Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and following detergent directions based on your load requirements. TROUBLESHOOTING (continued) To remove suds, cancel cycle.
  • Page 34 TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Not cleaning or The suds from regular detergent can prevent washer from Not using HE detergent.
  • Page 35 TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. Possible causes Solution If you experience Washer not performing as expected (cont.) Check for proper water supply.
  • Page 36 TROUBLESHOOTING (continued) First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Clogged dispensers or laundry Incorrect dispenser products dispensing too soon.
  • Page 37: Component Access

    COMPONENT ACCESS This section instructs you on how to service each component inside the 2010 Vertical Modular Washer. The components and their locations are shown. WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 38 COMPONENT LOCATIONS (continued) Suspension Rods Dispenser Assembly Tub Assembly Tub Ring Impeller View from the front (with the top lifted) Shifter Wire Harness Wire Harness Tub Assembly Counter Balance Belt Drain Motor Pump/Motor Splutch Pulley Drain Pump/Motor Hose Capacitor Suspension Spring View from the bottom with the washer on it's back (with pulley cover removed)
  • Page 39: Removing The Control Panel

    REMOVING THE CONTROL PANEL Clip Locations Access to the water inlet valves, control and user interface is from inside of the control panel. WARNING Figure 2 Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 40: Removing The Control

    REMOVING THE CONTROL 5. Remove the knob by grasping it and WARNING pulling it toward you, see figure 2. Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before Figure 2 operating. 6. Remove one (1) screw and release two Failure to do so can result in death or (2) locking tabs on the User Interface to electrical shock.
  • Page 41: User Interface Removal And Installation Procedure

    USER INTERFACE REMOVAL AND INSTALLATION PROCEDURE WARNING 2. Remove the seven (7) screws circled in Figure 1 that secure the user interface to the console. Original Black Plastic Actuator Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating.
  • Page 42: Removing The Top

    REMOVING THE TOP Access to the detergent dispenser and lid 6. While still keeping it lifted, push the top switch/latch assembly is from under the top. The top his held on with by channel connec- back about ¼ ", see figure 3. tions at the front and two screws at the rear. WARNING 7.
  • Page 43: Removing The Water Inlet Valve

    REMOVING THE WATER INLET VALVE The water valves are located under the con- 3. Remove the control panel. See the trol panel. section: “REMOVING THE CONTROL PANEL”. WARNING 4. Lift the panel off of the top. 5. Remove the hoses. Use a towel to catch any water drippings.
  • Page 44: Removing The Detergent Dispenser Assembly

    REMOVING THE DETERGENT DISPENSER ASSEMBLY The detergent dispenser assembly fits into Remove Dispenser Drawer the top. WARNING Figure 2 5. Remove the dispenser drawer, Electrical Shock Hazard see figure 2. Disconnect power before servicing. 6. Remove the (2) screws securing the Replace all parts and panels before dispenser to the front trim, see figure 3.
  • Page 45: Removing The Lid Switch/Lock Assembly

    REMOVING THE LID SWITCH/LOCK ASSEMBLY The lid switch/lock assembly is located under the top on the front right-hand side. Screws WARNING Clips Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before Figure 2 operating. 5. Remove the two (2) mounting screws Failure to do so can result in death or securing the switch to the top, electrical shock.
  • Page 46: Removing The Lid Strike On Glass Lid Models

    REMOVING THE LID STRIKE ON GLASS LID MODELS 1. Push a small screwdriver into the hole of the lid strike to release a locking tab. 2. Turn the strike counter clockwise. 3. Pull the strike out of the mounting hole. Turn Counter Clockwise Rubber Bumper Lid Strike...
  • Page 47: Removing The Shifter

    REMOVING THE SHIFTER WARNING 2. Turn off the water supply to the washer 3. Use cardboard or padding to lay washer on the front cabinet. 4. Disconnect hoses Electrical Shock Hazard 5. Remove the harness from the shifter, Disconnect power before servicing. see figure 1.
  • Page 48: Removing The Drain Pump

    REMOVING THE DRAIN PUMP Access to the drain pump is from the bottom 3. Use cardboard or padding to lay washer of the unit. The drain pump seals against on the front cabinet. the tub at two points (see the image on the 4.
  • Page 49: Removing The Drive Belt And Motor

    REMOVING THE DRIVE BELT AND MOTOR WARNING 2. Turn off the water supply to the washer. 3. Use cardboard or padding to lay washer on the front cabinet. 4. Disconnect hoses. 5. Remove pulley cover. Electrical Shock Hazard Disconnect power before servicing. 6.
  • Page 50: Removing The Splutch

    REMOVING THE SPLUTCH WARNING Remove the belt. See the section: “REMOVING THE DRIVE BELT AND MOTOR”. Hold the splutch pulley and remove the mounting bolt, see figure 1. Electrical Shock Hazard Lift off the pulley. Disconnect power before servicing. Replace all parts and panels before operating.
  • Page 51: Removing The Gearcase

    REMOVING THE GEARCASE WARNING 8. Remove the belt. See the section: “RE MOVING THE DRIVE BELT AND MOTOR”. 9. Remove the motor. See the section: “REMOVING THE DRIVE BELT AND MOTOR”. Electrical Shock Hazard Disconnect power before servicing. 10. Remove the splutch assembly. See the Replace all parts and panels before section: “REMOVING THE SPLUTCH”.
  • Page 52 REMOVING THE GEARCASE (continued) NOTE: The tub and gearcase has 8 As an alternative to the previous steps, the mounting holes. Only 4 are used. belt, motor, splutch, shifter and If they strip out during reassembly, capacitor may also be removed along with the other holes can be used to the gearcase as outlined below: re-mount the gearcase.
  • Page 53: Removing The Tub Ring

    REMOVING THE TUB RING WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. 1. Unplug washer or disconnect power 2. Raise the top on the hinges. See the section: “REMOVING THE TOP”. 3. To release the tub ring from the tub; first, press press back and down on the top of the tub ring to reduce pressure on the keyed locking tab, then release the tab, see figure 1.
  • Page 54: Removing The Impeller And Basket

    REMOVING THE IMPELLER AND BASKET WARNING 5. Remove tub ring. Remove impeller bolt cover, see figure 1. 7. Remove impeller bolt. 8. Remove impeller. Electrical Shock Hazard Disconnect power before servicing. 9. Remove impeller. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock.
  • Page 55: Basket Drive Block Removal And Installation Procedure

    BASKET DRIVE BLOCK REMOVAL AND INSTALLATION PROCEDURE WARNING Impeller Impeller Electrical Shock Hazard Bolt Disconnect power before servicing. Figure 2 Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. Spanner Wrench 1.
  • Page 56 BASKET DRIVE BLOCK REMOVAL AND INSTALLATION PROCEDURE (continued) 6. Install new drive block onto spin tube. The drive block should be fully seated on the spin tube with the stops resting on the top of the spin tube. See Figure 5. Spin Drive Tube...
  • Page 57: Removing The Tub

    REMOVING THE TUB WARNING Ball Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or Figure 1 electrical shock. Hang Suspension 1. Unplug washer or disconnect power. Rod Here 2.
  • Page 58 —NOTES— 4-22...
  • Page 59: Testing

    FOR SERVICE TECHNICIAN’S USE ONLY FOR SERVICE TECHNICIANS ONLY Testing Tech Sheet Do not discard DANGER WARNING Electrical Shock Hazard Electrical Shock Hazard Only authorized technicians should Disconnect power before servicing. perform diagnostic voltage measurements. Replace all parts and panels before After performing voltage measurements, operating.
  • Page 60: Activating The Service Diagnostic Modes

    FOR SERVICE TECHNICIANS ONLY 3. There are several Diagnostic Test Modes ACTIVATING THE SERVICE you can access that are shown in the chart DIAGNOSTIC MODES below. To select the desired Mode of Operation, 1. Be sure the washer is in standby mode turn the cycle selector knob until the display or (plugged in with all indicators off).
  • Page 61: Diagnostic Led, Diagnostic Test Modes

    FOR SERVICE TECHNICIANS ONLY DIAGNOSTIC GUIDE FAULT CODE DISPLAY MODE Before servicing, check the following: To access fault/error codes, perform steps 1 and 2 of Activating the Service Diagnostic Make sure there is power at the wall outlet.  Modes. Turn the cycle selector knob until the Has a household fuse blown or circuit breaker ...
  • Page 62: Test Modes

    FOR SERVICE TECHNICIANS ONLY AUTOMATIC TEST MODE CALIBRATION MODE To access Automatic Test Mode, perform steps IMPORTANT: Calibration must be performed 1 and 2 of Activating the Service Diagnostic when any of the following components Modes. Turn the cycle selector knob until the have been replaced: Main Control, Basket, status LED’s or display correspond as follows: Drive Assembly, Motor, and Capacitor.
  • Page 63: Ui Test Mode

    FOR SERVICE TECHNICIANS ONLY UI TEST MODE SOFTWARE VERSION DISPLAY MODE To access UI (User Interface) Test Mode, perform To access Software Version Display Mode, perform steps 1 and 2 of Activating the Service Diagnostic steps 1 and 2 of Activating the Service Diagnostic Modes.
  • Page 64 FOR SERVICE TECHNICIANS ONLY FAULT/ERROR CODES (continued) — See page to access Fault Code Display Mode DESCRIPTION FAULT NUMBER ERROR NUMBER Status LEDs Status LEDs Explanation & Recommended Procedure OVER SUDS CONDITION DETECTED Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects rising suds level.
  • Page 65 FOR SERVICE TECHNICIANS ONLY FAULT/ERROR CODES (continued) — See page to access Fault Code Display Mode DESCRIPTION FAULT NUMBER ERROR NUMBER Status LEDs Status LEDs Explanation & Recommended Procedure LID UNLOCK FAULT Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered. •...
  • Page 66: Automatic Test Mode

    FOR SERVICE TECHNICIANS ONLY AUTOMATIC TEST MODE — See page to access Automatic Test Mode Press the START button to begin the Automatic Test. NOTE: Lid must be closed with lid lock enabled to perform Automatic Test. STATUS LEDs FUNCTION DISPLAY Est.
  • Page 67: Manual Test Mode

    FOR SERVICE TECHNICIANS ONLY MANUAL TEST MODE — See page to access Manual Test Mode Pressing the START button will activate/deactivate each output. When the output is activated, the corresponding Status LED’s will flash. NOTE: Lid must be closed and locked to perform SPIN tests. OUTPUT STATUS LEDs DISPLAY...
  • Page 68 DIAGNOSTICS FOR SERVICE TECHNICIANS ONLY WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. DIAGNOSTIC GUIDE • A potential cause of a control not functioning is corrosion on connections.
  • Page 69: Troubleshooting Guide

    TROUBLESHOOTING GUIDE FOR SERVICE TECHNICIANS ONLY NOTE: Always check for error codes first. TROUBLESHOOTING GUIDE NOTE: Always check for error codes first. Some tests will require accessing components. For detailed troubleshooting procedures, refer to “Troubleshooting Tests” . PROBLEM POSSIBLE CAUSE CHECKS & TESTS WON’T POWER UP Check power at outlet, check circuit No power to washer.
  • Page 70 2. Balance ring water leak. Weak suspension. Basket should not bounce up and down more than once when pushed. No water supplied to washer. 1. Check water connections to washer. WON’T FILL 2. Verify hot and cold water supply is on. TROUBLESHOOTING GUIDE (continued) Plugged filter/screen.
  • Page 71: Troubleshooting Tests

    TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY TROUBLESHOOTING GUIDE (continued) Some tests will require accessing components. See Figures 7 & 8 for component locations. For detailed troubleshooting procedures, refer to “Troubleshooting Tests” . PROBLEM POSSIBLE CAUSE CHECKS & TESTS Is lid lock showing open during the cycle? See TEST #8: Lid Lock.
  • Page 72 TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY WARNING Electrical Shock Hazard Disconnect power before servicing. Replace all parts and panels before operating. Failure to do so can result in death or electrical shock. TROUBLESHOOTING TESTS a. Unplug washer or disconnect power. TEST #1: Main Control b.
  • Page 73: Diagnostics

    2. Remove console to access main control. 8. With a voltmeter set to DC, connect black 3. Check the AC power cord for continuity. probe to J9-3 (Circuit Gnd) and red probe to (See Figure 9, page 20.) J9-8 (+13VDC). 4.
  • Page 74 If one or more DC voltages are still missing,  TEST #3a: Drive System – Shifter go to step 10. This test checks connections, shifter motor, 10. Check if console UI is affecting the main Resistance should be between 890–1.3k Ω . 9.
  • Page 75 TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY If connections are loose, reconnect the IMPORTANT: Lid must be closed with Lid Lock  10. With a voltmeter set to DC, connect the Resistance should be between 2k to 3.5k Ω. electrical connections and repeat step 1. enabled to run the SPIN and AGITATE tests. black probe to J2-3 (Circuit Gnd) and red If values are correct, reconnect J16 and 15.
  • Page 76 If values are open or out of range, go to step 11. 2. Unplug washer or disconnect power.  3. Check to see if basket will turn freely. If values are correct, go to step 15.  TROUBLESHOOTING GUIDE (continued) If basket turns freely, go to step 4.
  • Page 77 machine harness and repeat step 1. to J16-5 (N), red probe to J16-7 (CCW Winding). 14. With an ohmmeter, check the motor If 120VAC is cycling ON during CCW  windings at the following motor connections. rotation, go to step 9. Motor Winding Motor Pinout TROUBLESHOOTING GUIDE (continued)
  • Page 78 2. Access the console’s electronic assemblies and visually check that the electronics and housing TEST #4: Console and Indicators assembly is properly inserted into the front console. Console and Indicators Check: 3. If visual check passes, replace the user This procedure checks the cycle selector TROUBLESHOOTING GUIDE (continued) interface assembly.
  • Page 79 3. Unplug washer or disconnect power. the pressure dome 4. Remove console to access main control. 6. Check to ensu 5. Remove connector J3 from the main the lower cabinet a control. With an ohmmeter, measure the by the back panel. resistance of the temperature thermistor 7.
  • Page 80 TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY 4. Remove console to access main control. The following steps assume that this step was unsuccessful. 5. Check hose connection between the pressure transducer on the main control 3. Unplug washer or disconnect power. and the pressure dome attached to the 4.
  • Page 81: Speci Cations

    TROUBLESHOOTING GUIDE (continued) FOR SERVICE TECHNICIANS ONLY Console Electronics & Valves (Figure 7) Cold Water Valve Hot Water Valve AC Cord Pressure Hose Temperature Fabric Softener Valve Oxi Valve Thermistor User Interface Main Control Board Drain Pump and Drive System (Figure 8) Shaft Pulley Shifter Assy PSC Motor...
  • Page 82: Wiring Diagrams

    WIRING DIAGRAM Wiring Diagram Washer IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information. NOTE: Schematic shows shifter in SPIN position, lock switch open, and motor off. Main Control Power Shifter Cord Spin Shifter Position Blue input...
  • Page 83 PRODUCT SPECIFICATIONS WARRANTY INFORMATION SOURCES IN THE UNITED STATES: FOR PRODUCT SPECIFICATIONS AND WARANTY INFORMATION CALL: FOR WHIRLPOOL PRODUCTS: 1-800-253-1301 FOR KITCHENAID PRODUCTS: 1-800-422-1230 FOR ROPER PRODUCTS: 1-800-447-6737 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER’S HOME CALL: THE TECHNICAL ASSISTANCE LINE: 1-800-832-7174...