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SYMPTOM
5. Cannot remove key
from outside lever/knob
— key is stuck.
6. Cannot turn outside
lever/knob when correct
code and "Enter" are
pushed.
7. Passage feature will not
operate when key or
thumbturn is turned.
8. Latch is hard to retract
when correct
combination and
"Enter" are entered.
22
POSSIBLE CAUSE
Key was rotated 180
degrees in wrong
direction during
initial install of
outside lever.
During door
thickness
adjustment, the
wrong length
connecting screws
may have been used.
May not have proper
engagement
between the
tailpiece and
passage actuator.
Possible
misalignment
between the strike
and latch—could be
causing excessive
load pressure on
latch and door.
REMEDY
Rotate key counterclockwise.
Insert release tool through
small hole on the outside
unit assembly (under the
lever/knob). Using the tool,
gently push lever catch up
until it clicks. Remove outside
lever/knob. Remove key.
Then follow steps in Section I
or J: Installing and Removing
the Outside Lever/Knob.
See Section C. Use Correct
length screws based on door
thickness.
Check tailpiece length—adjust
or replace as needed. Assure
engagement between
tailpiece and actuator is
correct—See Section D.
See Section L for strike
installation and section N for
installation of Rubber
bumpers. (DO NOT MODIFY
STRIKE OR LATCH.)
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