Appendix A. Getting Help And Technical Assistance; Before You Call - IBM Brocade 4 Gb SAN Switch Module Installation Manual

Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from
IBM to assist you. This appendix contains information about where to go for
additional information about IBM and IBM products, what to do if you
experience a problem with your Eserver
device, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Use the troubleshooting information in the system documentation, and use
the diagnostic tools that come with the system. Information about diagnostic
tools is in the Hardware Maintenance Manual and Troubleshooting Guide or
Problem Determination and Service Guide on the IBM Documentation CD that
comes with the system.
Note: For some IntelliStation models, the Hardware Maintenance Manual and
Troubleshooting Guide is available only from the IBM support Web site.
v Go to the IBM support Web site at http://www.ibm.com/support/ to check
for technical information, hints, tips, and new device drivers or to submit a
request for information.
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with the IBM product. The documentation that
comes with Eserver and IntelliStation systems also describes the diagnostic
tests that you can perform. Most Eserver and IntelliStation systems, operating
systems, and programs come with documentation that contains troubleshooting
procedures and explanations of error messages and error codes. If you suspect
a software problem, see the documentation for the operating system or
program.
© Copyright IBM Corp. 2005
®
or IntelliStation
®
system or optional
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