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Safety Features
with cases under warranty can submit calls to the Call Center at any time; however,
StorageTek will only respond Monday through Friday, 8am to 5pm local time, excluding
holidays.
Elite on-site service is StorageTek's comprehensive high-availability system support
solution, and is in place to support around-the-clock, mission-critical computing
environments. Select on-site service is designed for customers that are in need of
business-critical support, 8 a.m. to 5 p.m. local time, Monday through Friday (9 x 5). The
on-site offerings may be restricted in some geographies. StorageTek offers library
installation service for a fee, which does not include drive installation.
StorageTek's international subsidiaries may establish their own Advanced Exchange
processes, depending on their relationships with the distributors, customs, and taxation
issues. They may have a unique warranty offering due to the differences in the warranty
delivery processes.
The sales representative will ensure the customer is aware of all prerequisites and
compatibility issues. The L20/L40/L80 Connectivity Matrix is on the L20/L40/L80 Web
page on the CRC. StorageTek will not accept calls for software not listed in the matrix.
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Safety Features
Safety features are incorporated into the libraries. If you unlock and open the front door
(drawer in the L20), an interlock removes power from the robot. In addition, the LLC
card and the AC power supply are housed inside the electronics module (in the L20 and
L40) to prevent you from coming into contact with hazardous voltages and sensitive
electronics.
10-2
Seventh Edition
MT9104
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