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Serviceability
All serviceable components are easily accessible, and StorageTek has designed your
library for:
•
No Periodic or Scheduled Maintenance
•
Hot-swappable Power Supplies (L40/L80)
StorageTek offers several service options and safety features to help minimize downtime
for your library.
•
Service Offerings
•
Safety Features
■
No Periodic or Scheduled Maintenance
StorageTek is the only library manufacturer to provide a robotic system designed to
operate without scheduled or periodic maintenance for the entire life of the product.
Your library continues to operate because its components do not require lubrication or
belt retensioning.
■
Hot-swappable Power Supplies (L40/L80)
If a power supply fails, the library stays functional with all drives in the drive column
operational. The only time that some drives might become non-operational is if the
service circuit fails.
If your system includes the optional power system, you can replace the faulty power
supply while the library is running. With the functional power supply still providing
power to the robot and half the drive system, you can replace the faulty power supply and
connect it into the drawer connectors.
■
Service Offerings
StorageTek has designed the libraries so the customer or end user can install and service
the libraries at the CRU (customer replacement unit) level. The standard level of service
and warranty offering is Advanced Exchange, however, both Elite and Select on-site
services are available.
L20/L40/L80 availability is restricted to areas that can support the Advanced Exchange
warranty offering. The L20/L40/L80 Advanced Exchange service warranty level does
not require StorageTek to return the original serial number asset to the customer. The
warranty entitles customers to 1 hour of free telephone installation support. Customers
MT9104
Seventh Edition
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