CONTENTS 1. Product Overview ..............1-1 2. Design Features ...............2-1 A. Basic Features ....................2-1 B. Basic Features with Optional Controller ............2-4 C. New Technology Introduction ................2-5 3. Configuration................3-1 A. System Configuration..................3-1 B. Copy Paper Configuration................3-2 C. Original Configuration ..................3-3 D. e-STUDIO550/650/810 ..................3-4 E.
Page 4
I. Unique Tools and Adjustment Jigs ..............8-5 J. Dealer-Administered Technical Education Program (DATE) ......8-6 9. Service Requirements .............9-1 A. Service Authorization ..................9-1 B. Service Recommendations ................9-1 10. Warranty................10-1 A. Warranty Policy ....................10-1 B. Toshiba America Business Solutions, Inc. Limited Warranty ......10-1...
Page 5
Training Equipment........................11-17 Documentation......................... 11-17 Controller Service Kits ......................11-18 Dealer-Administered Technical Education Program (DATE) ..........11-18 G. Service Requirements .................11-19 Service Authorization....................... 11-19 Service Recommendations...................... 11-19 H. Warranty ......................11-20 Warranty Policy........................11-20 Toshiba America Business Solutions, Inc. Limited Warranty ..........11-20...
High Speed, High Image Quality and Efficient Paper Handling Toshiba has shortened the warm-up time by one-third—to 160 seconds, and the recovery time is also faster due to the Toshiba’s newly developed Twin IH Fusing. The e-STUDIO550/650/810 is faster and more efficient in many ways and provide high-speed image processing at 55, 65, or 81 pages per minute, respectively, with enhanced printing resolution of 2400 x 600dpi.
Page 7
Compact but Durable Toshiba has designed a completely new engine achieving a major size reduction of approximately 8.66" (220mm,) thereby successfully reducing the width of the system down to 27.48" (698mm.) As a result of this accomplishment, customers can enjoy more free space. But even more importantly, they can install a high-speed system in places they might have never thought of before.
Page 8
Toshiba is committed to always find efficient and environmental friendly solutions for current and future product releases.
The e-STUDIO550, 650 and 810 are advanced high-speed solutions, each with a remarkable first copy speed of 3.2 seconds, and thanks to Toshiba’s advanced Twin Induction Heating (IH) Fusing Technology, its warm-up time has also been shortened dramatically—only 160 seconds. This has not only improved energy consumption and reduced cost, but now makes the e-STUDIO550/650/810 faster and more efficient than previous models.
Sharp Edge & Serial Filter Processing Toshiba is constantly searching for new methods to ensure the highest image quality possible and finding better ways to improve high-resolution technologies which reproduce naturally curved lines. This means an increased reproduction level, resulting in smoother, clearer and crisp reproduction of text and graphics with no decrease in printing speed.
For MJD —Toshiba Original Supplies and Parts — Stress to your customers that Toshiba's original supplies and parts assure the highest copy quality with consistent results, whatever the operating environment or the job size. Use of Toshiba original supplies contributes to fewer service calls and greater copier durability.
The addresses and telephone numbers of Toshiba’s regional offices are listed below along with a territory map that shows the area covered by each region.
C. Internet FYI Portal - Training Toshiba America Business Solutions, Inc. provides its dealers Internet access 24 hours a day, 7 days a week to its service information system through Toshiba’s FYI portal. This website provides online- access to: •...
• The website address is http://fyi.toshiba.com • To gain access to Toshiba’s FYI website you must have an assigned user name and password. These can be obtained from the FYI administrator at your dealership. • For Toshiba service training support, please contact Toshiba’s Service System Administrator at 949-462-6812.
(2) Scheduling of On-site Visits: A Toshiba regional specialist will coordinate time and travel arrangements with the requesting dealer. At the time of the visit, a technician trained on the product that is presenting the technical issue must be available.
To service an e-STUDIO550/650/810, a dealer technician must attend an e-STUDIO550/650/810 Technical Training School. Classes are available at all Toshiba Digital Universities. At the successful completion of the training, technicians will be officially certified to service, repair and maintain the e- STUDIO550, e-STUDIO650 and e-STUDIO810 digital copiers.
(PMI), a leading company in train-the-trainer development. Toshiba regional specialists have a high degree of experience and technical knowledge on Toshiba products. They not only teach the technical courses, they also are responsible for resolving difficult technical problems when providing on-site support.
• MP-4003 LCF H. Documentation The following manuals will be posted on Toshiba’s FYI website under “Tech-To-Go”, “Copier”, “Active Models”, “e-STUDIO550” or “e-STUDIO650” or “e-STUDIO810”. However, for the purpose of training, these manuals will be distributed to technicians during the e-STUDIO550/650/810 class. Dealers will be charged for all documentation distributed in class.
J. Dealer-Administered Technical Education Program (DATE) Toshiba’s Dealer-Administered Technical Education Program will be available for the e-STUDIO550/650/810 class. To be a DATE Program participant, a dealer must have on file a current DATE Program Policy and Procedures Acknowledgment for the specified location. The criteria to be a DATE dealer is detailed in the Acknowledgment, however, below are some of the basic requirements: •...
CD-ROM service support programs such as COSMOS (Service Manuals and Handbooks in PDF format on CD’s) and RIBON (Spare Parts List on CDs). Toshiba also recommends that technicians have access to the Internet to view the latest technical data and up-to-date problem resolutions posted on Toshiba’s FYI website.
A. Warranty Policy All new Toshiba products purchased by a dealer are subject to a ninety (90) day limited warranty given by TABS (all used products are sold "as is"). The new product warranty, which runs to the end-user, is as follows: B.
Page 61
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA BUSINESS SOLUTIONS, INC. OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
Internet FYI Portal - Training Toshiba America Business Solutions, Inc. provides its dealers Internet access 24 hours a day, 7 days a week to its service information system through Toshiba’s FYI portal. This website provides online- access to: •...
• The website address is http://fyi.toshiba.com • To gain access to Toshiba’s FYI website you must have an assigned user name and password. These can be obtained from the FYI administrator at your dealership. • For Toshiba service training support, please contact Toshiba’s Service System Administrator at 949-462-6812.
(2) Scheduling of On-site Visits: A Toshiba regional specialist will coordinate time and travel arrangements with the requesting dealer. At the time of the visit, a technician trained on the product that is presenting the technical issue must be available. If a visit to the end-user’s site is required, the trained technician (or dealer service manager) must accompany the Toshiba regional specialists.
1040/GA-1110 Controller certified technicians and wish to be certified on the GA-1140 will be required to attend a Controller Essentials (GA-1040 & GA-1140) class. Classes are available at all Toshiba Digital Universities. At the successful completion of the training, technicians will be officially certified to service, repair and maintain the EFI GA-1040 &...
Practical Management Incorporated (PMI), a leading company in train-the-trainer development. Toshiba regional specialists have a high degree of experience and technical knowledge on Toshiba products. They not only teach the technical courses, they also are responsible for resolving difficult technical problems when providing on-site support.
The Controller Essentials School is four days long. A ratio of two technicians per machine/controller is provided at all Toshiba Digital Universities as are full system machine configurations including all optional accessories. Technicians perform numerous hands-on exercises giving them in-depth and practical knowledge of the machine/controller and its internal workings and configurations.
45028763 Dealer-Administered Technical Education Program (DATE) Toshiba’s Dealer-Administered Technical Education Program will not be available for the Controller Essentials class. However, if the dealership desires to participate in the DATE Program, the following is a brief outline of the program requirements.
CD-ROM service support programs such as COSMOS (Service Manuals and Handbooks in PDF format on CD’s) and RIBON (Spare Parts List on CDs). Toshiba also recommends that technicians have access to the Internet to view the latest technical data and up-to-date problem resolutions posted on Toshiba’s FYI website.
H. Warranty Warranty Policy All new Toshiba products purchased by a dealer are subject to a ninety (90) day limited warranty given by TABS (all used products are sold "as is"). The new product warranty, which runs to the end-user, is as follows: Toshiba America Business Solutions, Inc.
Page 83
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA BUSINESS SOLUTIONS, INC. OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.