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Toshiba e-STUDIO 550 Servicec Support Manual

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   Summary of Contents for Toshiba e-STUDIO 550

  • Page 2

    • Other company names and product names in this guide are the trademarks or registered trademarks of their respective companies. No part of this BTA-dealer guide may be copied in whole or part without permission. The contents of this guide may change without notification. © 2002 TOSHIBA TEC CORPORATION All Rights Reserved.

  • Page 3: Table Of Contents

    CONTENTS 1. Product Overview ..............1-1 2. Design Features ...............2-1 A. Basic Features ....................2-1 B. Basic Features with Optional Controller ............2-4 C. New Technology Introduction ................2-5 3. Configuration................3-1 A. System Configuration..................3-1 B. Copy Paper Configuration................3-2 C. Original Configuration ..................3-3 D. e-STUDIO550/650/810 ..................3-4 E.

  • Page 4

    I. Unique Tools and Adjustment Jigs ..............8-5 J. Dealer-Administered Technical Education Program (DATE) ......8-6 9. Service Requirements .............9-1 A. Service Authorization ..................9-1 B. Service Recommendations ................9-1 10. Warranty................10-1 A. Warranty Policy ....................10-1 B. Toshiba America Business Solutions, Inc. Limited Warranty ......10-1...

  • Page 5

    Training Equipment........................11-17 Documentation......................... 11-17 Controller Service Kits ......................11-18 Dealer-Administered Technical Education Program (DATE) ..........11-18 G. Service Requirements .................11-19 Service Authorization....................... 11-19 Service Recommendations...................... 11-19 H. Warranty ......................11-20 Warranty Policy........................11-20 Toshiba America Business Solutions, Inc. Limited Warranty ..........11-20...

  • Page 6: Product Overview

    High Speed, High Image Quality and Efficient Paper Handling Toshiba has shortened the warm-up time by one-third—to 160 seconds, and the recovery time is also faster due to the Toshiba’s newly developed Twin IH Fusing. The e-STUDIO550/650/810 is faster and more efficient in many ways and provide high-speed image processing at 55, 65, or 81 pages per minute, respectively, with enhanced printing resolution of 2400 x 600dpi.

  • Page 7

    Compact but Durable Toshiba has designed a completely new engine achieving a major size reduction of approximately 8.66" (220mm,) thereby successfully reducing the width of the system down to 27.48" (698mm.) As a result of this accomplishment, customers can enjoy more free space. But even more importantly, they can install a high-speed system in places they might have never thought of before.

  • Page 8

    Toshiba is committed to always find efficient and environmental friendly solutions for current and future product releases.

  • Page 9: Design Features

    The e-STUDIO550, 650 and 810 are advanced high-speed solutions, each with a remarkable first copy speed of 3.2 seconds, and thanks to Toshiba’s advanced Twin Induction Heating (IH) Fusing Technology, its warm-up time has also been shortened dramatically—only 160 seconds. This has not only improved energy consumption and reduced cost, but now makes the e-STUDIO550/650/810 faster and more efficient than previous models.

  • Page 10

    Moreover, the Department Code setting assists an administrator in knowing how many copies each group or department has made. Up to 150 department codes can be entered. The administrators are authorized to print out the copy counter and to reset the counter. e-STUDIO550/650/810 Design Features June 2002 ©TOSHIBA TEC...

  • Page 11

    Making full use of the Job Memory, the users can store a combination of frequently used copy settings in advance, including reproduction ratio, copy density and quantity and paper size. Up to four combinations can be stored. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Design Features...

  • Page 12: Basic Features With Optional Controller

    Another important feature is the GLDocMon software, which is a job monitoring tool that provides event notification about current print job status, error conditions, or job completions. All information will appear as individual pop-up dialog messages. e-STUDIO550/650/810 Design Features June 2002 ©TOSHIBA TEC...

  • Page 13: New Technology Introduction

    Sharp Edge & Serial Filter Processing Toshiba is constantly searching for new methods to ensure the highest image quality possible and finding better ways to improve high-resolution technologies which reproduce naturally curved lines. This means an increased reproduction level, resulting in smoother, clearer and crisp reproduction of text and graphics with no decrease in printing speed.

  • Page 14

    For even greater flexibility the Inserter incorporates its own fully independent control panel. This enables the unit to be used “off-Line” to staple, hole punch and even saddle stitch documents previously produced on other systems in the office environment. e-STUDIO550/650/810 Design Features June 2002 ©TOSHIBA TEC...

  • Page 15: Configuration

    3. Configuration A. System Configuration June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Configuration...

  • Page 16: Copy Paper Configuration

    Bypass guide MP-4003L/A (Option) Optional LCF 4000 • e-STUDIO550/650/810 paper capacity (1 + 2 + 3 + 4): 3600 sheets • Maximum paper capacity (1 + 2 + 3 + 4 + 5): 7600 sheets e-STUDIO550/650/810 Configuration June 2002 ©TOSHIBA TEC...

  • Page 17: Original Configuration

    * The originals placed in the inserter cannot be copied. They can be used to insert into the pages you desire as cover sheets or blank paper during printing. Also, when you use the finisher functions (staple or hole puncher) without making copies, place the originals in the inserter. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Configuration...

  • Page 18: E-studio550/650/810

    660-81341 660-81342 660-81343 660-81344 660-81345 660-81346 e-STUDIO650 660-81347 660-81348 660-81349 660-81350 660-81351 660-81352 e-STUDIO810 660-81353 660-81354 660-81355 *Machine Version NAD: North America TWD: Taiwan SAD: Saudi Arabia ASD: Asia AUD: Australia MJD: Europe e-STUDIO550/650/810 Configuration June 2002 ©TOSHIBA TEC...

  • Page 19: Accessories

    PM check list 1pc. For MJD Drum 1pc. Drum cover 1pc. Toner bag 1pc. Spacer for ADF original tray 1pc. Trailing edge guide for tab paper 1pc. Power cable 1pc. For ASD, AUD and MJD June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Configuration...

  • Page 20: Options

    PS3 & HDD upgrade GE-1060 660-89872 For GA-1140 Scan accelerator GE-1110 660-89897 For GA-1140 For GA-1140 DocBuilder Pro GB-1160 660-89879 *Common with GA-1120/1130 GL-1020 660-89870 For 100V range machine DSS controller GL-1020E 660-89894 For 200V range machine e-STUDIO550/650/810 Configuration June 2002 ©TOSHIBA TEC...

  • Page 21: Accessories For Options

    Fixing screws 7pcs. Label 1pc. Inserter (MJ-7001) Item Quantity Remarks Inserter itself 1pc. Unpacking/setup instructions 1pc. Extension rail 1pc. Base unit 1pc. Harness band 1pc. Connector cover 1pc. Fixing screws 12pcs. Paper role 1pc. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Configuration...

  • Page 22: Finisher Guide Rail (kn-1017)

    Unpacking/setup instructions 1pc. Fixing screws 5pc. Network printer board (GA-1140) Item Quantity Remarks Network printer board itself 1pc. Unpacking/setup instructions 1pc. Fixing screws 4pcs. User software CD-ROM 1pc. Documentation CD-ROM 1pc. Quick start guide 1pc. e-STUDIO550/650/810 Configuration June 2002 ©TOSHIBA TEC...

  • Page 23: Expansion Memory (gc-1080)

    Fixing screws 8pc. Scan accelerator (GE-1110) Item Quantity Remarks Scan accelerator board itself 1pc. Unpacking/setup instructions 1pc. DocBuilder Pro (GB-1060) Item Quantity Remarks DocBilder Pro CD-ROM 1pc. Unpacking/setup instructions 1pc. Dongle 1pc. Install document 1pc. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Configuration...

  • Page 24: Dss Controller (gl-1020/1020e)

    Unpacking/setup instructions 1pc. Fixing screws 9pcs. Power supply cable 1pc. Recovery CD-ROM 1pc. Admin's client CD-ROM 1pc. Scanner client CD-ROM 1pc. 1pc. For GL-1020 Client CD-ROM 3pcs. For GL-1020E Quick start guide 1pc. e-STUDIO550/650/810 Configuration 3-10 June 2002 ©TOSHIBA TEC...

  • Page 25: Replacement Units

    For MJD —Toshiba Original Supplies and Parts — Stress to your customers that Toshiba's original supplies and parts assure the highest copy quality with consistent results, whatever the operating environment or the job size. Use of Toshiba original supplies contributes to fewer service calls and greater copier durability.

  • Page 26: Specifications

    Up to 9999 copies (digital key enter) Reproduction ratio Actual size: 100±0.5% Zoom: 25-400% (in 1% increments) For the RADF: 25-200% (in 1% increments) Density control Automatic density mode and manual density mode selectable 11 steps June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Specifications...

  • Page 27

    AC 220-240V, 50/60Hz, 9A Power consumption 2.0kw or less (115V series and 200V series) Space occupied (W) x (D) 55.16" x 30.59", 1401mm x 777mm Storage capacity Max. 1000 images (1 job) (TOSHIBA's own chart). e-STUDIO550/650/810 Specifications June 2002 ©TOSHIBA TEC...

  • Page 28: Continuous Copying Speed

    • "Face up" and "Face down" in the table mean the paper exit faces. • The bypass copying speed is as listed above when specifying the paper size, however when the paper size is not specified, the copy speed of all size is on "*1". June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Specifications...

  • Page 29: Options

    616(*740)mm x 630mm x 1023mm *The values inside in parentheses are measured when the subtray is pulled out. Weight Approx. 92.59lb, 42kg Approx. 136.7lb, 62kg Power source Supplied from the copier (24VDC, 5VDC) Power consumption 170W max. e-STUDIO550/650/810 Specifications June 2002 ©TOSHIBA TEC...

  • Page 30: Staple Cartridge (staple-600/700)

    Dimensions 2.95" x 23.1" x 14.7" (W) x (D) x (H) 75mm x 586mm x 373mm Weight Approx. 10.8lb., 4.9kg Power source Supplied from the finisher (24VDC, 5VDC) Power consumption 120W max. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Specifications...

  • Page 31: Inserter (mj-7001)

    (W) x (D) x (H) 326mm x 599mm x 617mm *Size of the large-capacity feeder with the copier. Weight Approx. 88.2 lb, 40kg Power source Supplied from the copier (24VDC, 5VDC) Power consumption 1.5kW max. (With the copier) e-STUDIO550/650/810 Specifications June 2002 ©TOSHIBA TEC...

  • Page 32: Network Printer Board (ga-1140)

    128MB SDRAM, 168-pin DIMM PS3 upgrade (GE-1020) Model name GE-1020 Emulation PostScript 3 PS fonts 136 roman fonts PS3 & HDD upgrade (GE-1060) Model name GE-1060 Emulation PostScript 3 HDD Space PS fonts 251 roman fonts June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Specifications...

  • Page 33: Scan Accelerator (ge-1110)

    PCL6, PostScript 3 PCL fonts 80 roman fonts PS fonts 136 roman fonts Dimensions 9.76" x 5.04" x 13.3", (W) x (D) x (H) 248mm x 128mm x 338mm Weight Approx. 8.8 lb, 4kg e-STUDIO550/650/810 Specifications June 2002 ©TOSHIBA TEC...

  • Page 34: Service Features

    Inserter ROM* Inserter control board (Optional inserter's firmware) * Use the jig board to update the PFC ROM, RADF ROM and Inserter ROM. Updating by means of downloading from the PC is not possible. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Service Features...

  • Page 35: Using Pc Via Serial Interface

    When updating, the jig board to be used will be different depending on the type of firmware. For the details of the combinations of the firmware and jig board, refer to "Jig board to be used" listed in the table. e-STUDIO550/650/810 Service Features June 2002 ©TOSHIBA TEC...

  • Page 36: Estimated Installation Time

    *1: The installation time of GA-1140 includes that of the GA-1140 options (GC-1080, GE-1110 and GE-1020). *2: The installation time of the GE-1060 means that of the GA-1140 and GE-1060. *3: The installation time of the GB-1160 includes that of the applications. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Service Features...

  • Page 37: Consumables

    60.1k Toner *No.71 chart For TWD, SAD, PS-ZT6510D 60.1k 60.1k 60.1k ASD, AUD *No.71 chart For NAD, TWD, PS-TB6510 800k 920k 1000k Toner bag SAD, ASD, AUD PS-TB6510E 800k 920k 1000k For MJD e-STUDIO550/650/810 Service Features June 2002 ©TOSHIBA TEC...

  • Page 38: Periodic Replacement Parts

    460k 500k PM kit PM-KIT-8110C 400k 460k 500k PM-KIT-8110 400k 460k 500k DF-KIT-8110 500k ROL-KIT-81CST 200k E. Consumable Parts of Options Large capacity feeder (MP-4003L/A) Item Replacement (sheets) Remarks 200k PM kit ROL-KIT-4003 June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Service Features...

  • Page 39: Customer Maintenance

    Weekly maintenance Clean guide area Weekly maintenance Replace toner cartridge When "Add toner" message appeared When "Set staple cartridge" message Only when the finisher (MJ- Add staple cartridge appeared 1017 or MJ-1018) is installed. e-STUDIO550/650/810 Service Features June 2002 ©TOSHIBA TEC...

  • Page 40: Preventive Maintenance (pm) Items

    Cleaning --- Refer to "Cleaning items" table. Lubrication --- Refer to "Lubrication items" table. R-a: Replacement parts (a) --- Refer to "Replacement items (a)" table. R-b: Replacement parts (b) --- Refer to "Replacement items (b)" table. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Service Features...

  • Page 41: Cleaning Items

    Guide roller Whole toner recycle unit Toner recycle Transfer belt power supply roller Transfer belt Transfer belt drive roller Transfer belt follower roller Flicker periphery Transfer belt power supply roller bearing and plastic bushing e-STUDIO550/650/810 Service Features June 2002 ©TOSHIBA TEC...

  • Page 42

    2nd roller Read sensor Read guide Read roller 3rd roller 4th roller Reverse sensor Exit roller Reverse roller Platen sheet *1: If a part is deformed or damaged, the part must be replaced immediately. June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Service Features...

  • Page 43: Lubrication Items

    Used toner auger drive section Developer unit Oil seal (9pcs.) Transfer belt Transfer belt power supply roller bearing and plastic bushing Exit/Reverse Drive gear section Bearing for GCB bushing Bearing of plastic bushing e-STUDIO550/650/810 Service Features 5-10 June 2002 ©TOSHIBA TEC...

  • Page 44: Replacement Items (a)

    Replacement items (b) The items that should be replaced at the timing of “R-b” (PM cycle x2) are as shown below. Section Item Remarks Developer unit Oil seal (9pcs.) Toner bag Toner bag June 2002 ©TOSHIBA TEC 5-11 e-STUDIO550/650/810 Service Features...

  • Page 45: Recommended Monthly Print/copy Volume

    Every 200k sheets Optional LCF Feed roller (MP-4003L/A) Pickup roller Separation roller H. Recommended Monthly Print/Copy Volume e-STUDIO550 20k to 400k copies/month e-STUDIO650 20k to 460k copies/month e-STUDIO810 20k to 500k copies/month e-STUDIO550/650/810 Service Features 5-12 June 2002 ©TOSHIBA TEC...

  • Page 46: Service Support

    The addresses and telephone numbers of Toshiba’s regional offices are listed below along with a territory map that shows the area covered by each region.

  • Page 47: Service Policy

    C. Internet FYI Portal - Training Toshiba America Business Solutions, Inc. provides its dealers Internet access 24 hours a day, 7 days a week to its service information system through Toshiba’s FYI portal. This website provides online- access to: •...

  • Page 48: Internet Fyi Portal - Tech-to-go

    • The website address is http://fyi.toshiba.com • To gain access to Toshiba’s FYI website you must have an assigned user name and password. These can be obtained from the FYI administrator at your dealership. • For Toshiba service training support, please contact Toshiba’s Service System Administrator at 949-462-6812.

  • Page 49

    Service Support June 2002 ©TOSHIBA TEC...

  • Page 50: On-site Support

    (2) Scheduling of On-site Visits: A Toshiba regional specialist will coordinate time and travel arrangements with the requesting dealer. At the time of the visit, a technician trained on the product that is presenting the technical issue must be available.

  • Page 51: Cost/copy Information

    7. Estimated Performance Data A. Maximum Monthly Copy Volume Recommended maximum monthly copy volume is: ! e-STUDIO550 – Up to 400k/month ! e-STUDIO650 – Up to 460k/month ! e-STUDIO810 – Up to 500k/month June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Cost/Copy Information...

  • Page 52

    B. Preliminary Supplies/Parts Yield Information and Service Expectations - eStudio 550/650/810 eStudio550 eStudio650 eStudio810 PM Cycle = 400,000 460,000 500,000 Estimated MCBC* = 23,610 33,112 38,381 Estimated ART* = *ART includes repair time only. Description Supply / Part Estimated Estimated Estimated Yield - eStudio 550 Yield - eStudio 650...

  • Page 53: Technical Training-digital Copier

    To service an e-STUDIO550/650/810, a dealer technician must attend an e-STUDIO550/650/810 Technical Training School. Classes are available at all Toshiba Digital Universities. At the successful completion of the training, technicians will be officially certified to service, repair and maintain the e- STUDIO550, e-STUDIO650 and e-STUDIO810 digital copiers.

  • Page 54: What The Training Covers (course Content)

    Reversing Unit & ADU Large Capacity Feeder Reversing Document Feeder Finishers, Hole Punch and Inserter Homework and Review Miscellaneous Codes Day 5 ROM Updates Printer Board Option Review/ Final Exam and Wrap-Up e-STUDIO550/650/810 Technical Training-Digital Copier June 2002 ©TOSHIBA TEC...

  • Page 55: Training Locations

    (PMI), a leading company in train-the-trainer development. Toshiba regional specialists have a high degree of experience and technical knowledge on Toshiba products. They not only teach the technical courses, they also are responsible for resolving difficult technical problems when providing on-site support.

  • Page 56: Training Equipment

    • MP-4003 LCF H. Documentation The following manuals will be posted on Toshiba’s FYI website under “Tech-To-Go”, “Copier”, “Active Models”, “e-STUDIO550” or “e-STUDIO650” or “e-STUDIO810”. However, for the purpose of training, these manuals will be distributed to technicians during the e-STUDIO550/650/810 class. Dealers will be charged for all documentation distributed in class.

  • Page 57: Unique Tools And Adjustment Jigs

    Description Part Number Interlock 4407915730 Update Board (Logic/Scan) 44205829000 Update Board (System) 44205828000 4408687180 Test Chart June 2002 ©TOSHIBA TEC e-STUDIO550/650/810 Technical Training-Digital Copier...

  • Page 58: Dealer-administered Technical Education Program (date)

    J. Dealer-Administered Technical Education Program (DATE) Toshiba’s Dealer-Administered Technical Education Program will be available for the e-STUDIO550/650/810 class. To be a DATE Program participant, a dealer must have on file a current DATE Program Policy and Procedures Acknowledgment for the specified location. The criteria to be a DATE dealer is detailed in the Acknowledgment, however, below are some of the basic requirements: •...

  • Page 59: Service Requirements

    CD-ROM service support programs such as COSMOS (Service Manuals and Handbooks in PDF format on CD’s) and RIBON (Spare Parts List on CDs). Toshiba also recommends that technicians have access to the Internet to view the latest technical data and up-to-date problem resolutions posted on Toshiba’s FYI website.

  • Page 60: Warranty

    A. Warranty Policy All new Toshiba products purchased by a dealer are subject to a ninety (90) day limited warranty given by TABS (all used products are sold "as is"). The new product warranty, which runs to the end-user, is as follows: B.

  • Page 61

    THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA BUSINESS SOLUTIONS, INC. OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

  • Page 62

    TABS's Vice President, General Manager, Electronic Imaging Division. If Dealer does not follow TABS's warranty policy, Dealer shall be legally responsible for any damages or expenses that arise beyond those expressly owed by TABS under its warranty policy. June 2002 ©TOSHIBA TEC 10-3 e-STUDIO550/650/810 Warranty...

  • Page 63: Appendix - Optional Controller Features

    Sophisticated and professional level controller for the production print market. • Targets the print for pay market and POD market. • The professional EFI applications such as Command WorkStation 4.0, DocBuilder, etc. are bundled. July 2002 ©TOSHIBA TEC 11-1 e-STUDIO550/650/810 Appendix...

  • Page 64: Controller Functions

    *with PS3 upgrade (GE-1020) Paper handling Staple *with Finisher(MJ-1017/1018) Saddle stitch *with Finisher(MJ-1018) Hole punch *with Finisher(MJ-1018) Duplex Mixed paper size Cover sheets Sheet insertion Sheet insertion from inserter *with Inserter(MJ-7001) Tab paper feeding/insertion e-STUDIO550/650/810 Appendix 11-2 July 2002 ©TOSHIBA TEC...

  • Page 65

    Scan to stored job Scan to E-mail File format — TIFF, PDF TIFF, PDF Protocol SMTP — MIME — POP3 — *POP3/IMAP LDAP support — URL attached — Address book access entry — July 2002 ©TOSHIBA TEC 11-3 e-STUDIO550/650/810 Appendix...

  • Page 66

    Job archiving Job re-route (Load balancing) *1: Via TopAccess *2: Via Command WorkStation *3: Via Fiery WebTools *4: Via Job Monitoring Tool *5: Via Printer driver *6: Via GL-DocMon *7: Via TopAccess Composer e-STUDIO550/650/810 Appendix 11-4 July 2002 ©TOSHIBA TEC...

  • Page 67: Ga-1140 Specifications

    Microsoft Windows 2000 Professional Operating System with Service Pack 2 or higher, English Version Microsoft Windows 2000 Server Operating System with Service Pack 2 or higher, English Version Microsoft Windows XP Home Edition Operating System, English Version Microsoft Windows XP Professional Operating System, English Version July 2002 ©TOSHIBA TEC 11-5 e-STUDIO550/650/810 Appendix...

  • Page 68: For Macintosh

    Internet Explorer 5.5 and Service Pack 2, or higher with Java enabled. • Protocol: TCP/IP " Network server Printing can be performed with the following network servers: • TCP/IP network: Windows NT 4.0, Windows 2000 • IPX/SPX network: NetWare 3.x, 4.x, or 5.x e-STUDIO550/650/810 Appendix 11-6 July 2002 ©TOSHIBA TEC...

  • Page 69: Applications

    Optional DocBuilder Pro GB-1160 is the professional version of RIPped data editing software. This application offers advanced imposition and editing functions for binding with print data stored in the controller. July 2002 ©TOSHIBA TEC 11-7 e-STUDIO550/650/810 Appendix...

  • Page 70: Gl-1020 Specifications

    Microsoft Windows 2000 Professional Operating System with Service Pack 1 or higher, English Version Microsoft Windows 2000 Server Operating System with Service Pack 1 or higher, English Version Microsoft Windows XP Home Edition Operating System, English Version Microsoft Windows XP Professional Operating System, English Version e-STUDIO550/650/810 Appendix 11-8 July 2002 ©TOSHIBA TEC...

  • Page 71: For Macintosh

    • WWW Browser: Netscape Communicator 4.75 or higher (Windows) Netscape Communicator 4.76 or higher (UNIX) Netscape Communicator 4.78 or higher (Macintosh) Microsoft Internet Explorer 5.0 or higher (Windows, Macintosh, UNIX) • Protocol: TCP/IP July 2002 ©TOSHIBA TEC 11-9 e-STUDIO550/650/810 Appendix...

  • Page 72: Network Server

    GL-DocMon also provides a menu link to the TopAccess web utility in end-user mode. e-STUDIO550/650/810 Appendix 11-10 July 2002 ©TOSHIBA TEC...

  • Page 73: Service Support

    Internet FYI Portal - Training Toshiba America Business Solutions, Inc. provides its dealers Internet access 24 hours a day, 7 days a week to its service information system through Toshiba’s FYI portal. This website provides online- access to: •...

  • Page 74: Internet Fyi Portal - Tech-to-go

    • The website address is http://fyi.toshiba.com • To gain access to Toshiba’s FYI website you must have an assigned user name and password. These can be obtained from the FYI administrator at your dealership. • For Toshiba service training support, please contact Toshiba’s Service System Administrator at 949-462-6812.

  • Page 75

    July 2002 ©TOSHIBA TEC 11-13 e-STUDIO550/650/810 Appendix...

  • Page 76: On-site Support

    (2) Scheduling of On-site Visits: A Toshiba regional specialist will coordinate time and travel arrangements with the requesting dealer. At the time of the visit, a technician trained on the product that is presenting the technical issue must be available. If a visit to the end-user’s site is required, the trained technician (or dealer service manager) must accompany the Toshiba regional specialists.

  • Page 77: Technical Training- Controllers

    1040/GA-1110 Controller certified technicians and wish to be certified on the GA-1140 will be required to attend a Controller Essentials (GA-1040 & GA-1140) class. Classes are available at all Toshiba Digital Universities. At the successful completion of the training, technicians will be officially certified to service, repair and maintain the EFI GA-1040 &...

  • Page 78: What The Training Covers (course Content)

    Practical Management Incorporated (PMI), a leading company in train-the-trainer development. Toshiba regional specialists have a high degree of experience and technical knowledge on Toshiba products. They not only teach the technical courses, they also are responsible for resolving difficult technical problems when providing on-site support.

  • Page 79: Training Format

    The Controller Essentials School is four days long. A ratio of two technicians per machine/controller is provided at all Toshiba Digital Universities as are full system machine configurations including all optional accessories. Technicians perform numerous hands-on exercises giving them in-depth and practical knowledge of the machine/controller and its internal workings and configurations.

  • Page 80: Controller Service Kits

    45028763 Dealer-Administered Technical Education Program (DATE) Toshiba’s Dealer-Administered Technical Education Program will not be available for the Controller Essentials class. However, if the dealership desires to participate in the DATE Program, the following is a brief outline of the program requirements.

  • Page 81: Service Requirements

    CD-ROM service support programs such as COSMOS (Service Manuals and Handbooks in PDF format on CD’s) and RIBON (Spare Parts List on CDs). Toshiba also recommends that technicians have access to the Internet to view the latest technical data and up-to-date problem resolutions posted on Toshiba’s FYI website.

  • Page 82: Warranty

    H. Warranty Warranty Policy All new Toshiba products purchased by a dealer are subject to a ninety (90) day limited warranty given by TABS (all used products are sold "as is"). The new product warranty, which runs to the end-user, is as follows: Toshiba America Business Solutions, Inc.

  • Page 83

    THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA BUSINESS SOLUTIONS, INC. OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.

  • Page 84

    TABS's Vice President, General Manager, Electronic Imaging Division. If Dealer does not follow TABS's warranty policy, Dealer shall be legally responsible for any damages or expenses that arise beyond those expressly owed by TABS under its warranty policy. e-STUDIO550/650/810 Appendix 11-22 July 2002 ©TOSHIBA TEC...

This manual also for:

E-studio 650, E-studio 810

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