Service Policy; Internet Fyi Portal - Training - Toshiba e-STUDIO 550 Servicec Support Manual

B. Service Policy
Toshiba requires that its authorized dealers establish and maintain, in the dealers' approved territory,
an adequately trained service staff and facilities for the maintenance and repair of Toshiba's copier,
facsimile and printer products.
Before a dealer can receive delivery of its first machine of any particular model, one of the dealership's
technicians must have successfully completed a Toshiba technical training program on that model. In
addition, within ninety days, the dealer must have a second technician trained on the same model.
C. Internet FYI Portal - Training
Toshiba America Business Solutions, Inc. provides its dealers Internet access 24 hours a day, 7 days a
week to its service information system through Toshiba's FYI portal. This website provides online-
access to:
• Course catalogs – an overview of courses eligible for enrollment and the prerequisite
requirements.
• Course calendar – a current schedule by region for all classroom courses.
• Course registration – permits dealer service managers to enroll their technicians in various
courses. The technicians must meet prerequisites in order to attend the courses.
• Enrollment status – provides the dealership access to the enrollment status of their technicians.
• Testing – on-line testing for all courses (CBT and classroom). Technicians must be registered in
courses to access the tests.
e-STUDIO550/650/810 Service Support 6-2 June 2002 ©TOSHIBA TEC