On-Site Support - Toshiba e-STUDIO 550 Servicec Support Manual

On-Site Support

(1) Dealer Support Visits:
If an on-site field visit is needed to assist a dealer technician in resolving a technical issue, the
dealer must coordinate the on-site field visit through the InTouch Center. The Center will contact
the appropriate Toshiba regional service department and have the department contact the
dealer.
(2) Scheduling of On-site Visits:
A Toshiba regional specialist will coordinate time and travel arrangements with the requesting
dealer. At the time of the visit, a technician trained on the product that is presenting the technical
issue must be available. If a visit to the end-user's site is required, the trained technician (or
dealer service manager) must accompany the Toshiba regional specialists.
e-STUDIO550/650/810 Appendix 11-14 July 2002 ©TOSHIBA TEC