Service Requirements; Service Authorization; Service Recommendations - Toshiba e-STUDIO 550 Servicec Support Manual

9. Service Requirements

A. Service Authorization
Toshiba requires its dealers to establish and maintain an adequately trained service staff and on-site
facilities for field maintenance and repair of its copier, facsimile and printer products in the dealers
approved territory.
Before a dealer can receive delivery of the first machine of any particular model, one of the
dealership's technicians must successfully complete a Toshiba technical training program on that
specific model. In addition, the dealer must have a second technician trained on the same model within
ninety days of the first training.
B. Service Recommendations
To properly service and maintain e-STUDIO550/650/810 digital copiers, Toshiba strongly recommends
that technicians carry with them a PC laptop computer. Laptops are used as tools and allow
technicians to periodically update machines and accessories to the latest firmware versions. Toshiba
also suggests the PC laptop include a CD-ROM drive giving the technicians the ability to use many of
the CD-ROM service support programs such as COSMOS (Service Manuals and Handbooks in PDF
format on CD's) and RIBON (Spare Parts List on CDs).
Toshiba also recommends that technicians have access to the Internet to view the latest technical data
and up-to-date problem resolutions posted on Toshiba's FYI website.
June 2002 ©TOSHIBA TEC 9-1 e-STUDIO550/650/810 Service Requirements