Troubleshooting Tables; Cd-Rw/Dvd Drive Problems - IBM System x3650 Installation Manual

Troubleshooting tables

Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms. See the Problem Determination and Service Guide on the IBM System x
Documentation CD for more detailed troubleshooting information. If you cannot find
the problem in these tables, run the diagnostic programs (see "Running the
diagnostic programs" in the Problem Determination and Service Guide).
If you have just added new software or a new optional device and the server is not
working, complete the following steps before using the troubleshooting tables:
1. Check the light path diagnostics LEDs on the operator information panel (see
2. Remove the software or device that you just added.
3. Run the diagnostic tests to determine whether the server is running correctly.
4. Reinstall the new software or new device.

CD-RW/DVD drive problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The CD-RW/DVD drive is not
recognized.
The CD-RW/DVD drive is not
working correctly.
62
IBM System x3650 Type 7979: Installation Guide
"Light path diagnostics" on page 74).
Action
1. Make sure that:
v The IDE channel to which the CD-RW/DVD drive is attached (primary) is
enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The signal cable and connector are not damaged and the connector pins are
not bent.
v All damaged parts are repaired or replaced.
v The correct device driver is installed for the CD-RW/DVD drive.
2. Run the CD-RW/DVD drive diagnostic programs.
3. Reseat the following components:
a. CD-RW/DVD drive
b. IDE/Ultrabay Enhanced (UBE) interposer card cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
1. Clean the CD or DVD.
2. Run the CD-RW/DVD drive diagnostic programs.
3. Check the connector and signal cable for bent pins or damage.
4. Replace any damaged parts.
5. Reseat the CD-RW/DVD drive.
6. Replace the CD-RW/DVD drive.