Avaya one-X H.323 Installation And Maintenance Manual page 71

Table 4: Operational Error Conditions for 9600 Series IP Deskphones (continued)
Condition
The telephone works, but the
audio quality is poor, specifically:
The telephone works properly except for the
Speaker.
The telephone works properly, except
incoming DTMF tones are not received.
the user hears echo
when speaking on a
handset.
the user hears echo
on a headset, but not
on a handset.
the user is on Speaker
and hears no echo,
but the far-end hears
echo.
the user experiences
sudden silences such
as gaps in speech, or
static, clipped or
garbled speech, etc.
the user hears
fluctuations in the
volume level which
are worse when the
Speaker is on, or at
the beginning of a
call, or when a call
goes from no one
talking abruptly to a
loud voice.
Operational Errors and Status Messages
Cause/Resolution
CAUSE: Echo from digital-to-analog conversion
on your Avaya Media Server trunk.
RESOLUTION: Verify which trunk is causing
the echo, and swap the trunk's Trunk
Termination parameter on the call server.
CAUSE: Improper headset cord.
RESOLUTION: Ensure that an HIS cord is
being used.
CAUSE: Room acoustics.
RESOLUTION: Ensure that there are six inches
or so of blank space to the right of the
telephone. If that is insufficient, use the handset.
CAUSE: Jitter, delay, dropped packets, etc.
RESOLUTION: You can have the user provide
diagnostic data by invoking the Network
Information feature under the A (Avaya) button
on the telephone. One or more Quality of
Service (QoS) features should be implemented
in the network as covered in
Administrative (Craft)
CAUSE: Improper non-Category 5 wiring.
RESOLUTION: Replace non-Category 5 wiring
with Category 5 wiring.
CAUSE: The user has changed the Automatic
Gain Control (AGC) or environmental acoustics
are not consistent with the current audio
settings.
RESOLUTION: Try different on/off settings for
the AGCHAND, AGCHEAD, and AGCSPKR
parameters.
CAUSE: The Speaker was turned off at the call
server.
RESOLUTION: Administer the call server to
allow that station's Speaker to operate. If that
does not work, do a self-test on the telephone,
as explained in the Self-Test Procedure
page 51.
CAUSE: The TN2302AP board does not pass
in-band DTMF tones.
RESOLUTION: None; the board is operating as
designed.
Chapter 3: Local
Options.
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Issue 1 August 2010 71