Video And Monitor Problems; If The Screen Is Blank - Dell Precision Workstation 370 User's & Service Manual

Disable digital mode —
Windows XP
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab.
6. Uncheck the Enable digital CD audio for this CD-ROM device box.
Windows 2000
1. Click the Start button, point to Settings→ Control Panel, and then click Sounds and Multimedia.
2. Click the Hardware tab.
3. Click the name of your CD drive and click Properties.
4. Click the Properties tab.
5. Uncheck the Enable digital CD audio for this CD-ROM device box.
Adjust the Windows volume control —
your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

Fill out the Diagnostics Checklist
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in
the Product Information Guide.

If the screen is blank

NOTE: See the monitor documentation for troubleshooting procedures.
Check the monitor cable connection —
If you purchased a graphics card, ensure that the monitor is connected to the card.
Ensure that your monitor is properly connected (see the Setup and Quick Reference Guide that came
with your computer).
If you are using a graphics extension cable and removing the cable solves the problem, the cable is
defective.
Swap the computer and monitor power cables to determine if the power cable is defective.
Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing
pins.)
Check the monitor power light —
monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking,
press a key on the keyboard or move the mouse.
Test the electrical outlet —
such as a lamp.
Test the monitor — Connect a properly working monitor to the computer, and try using the monitor. If the
new monitor works, the original monitor is faulty.
Check the Diagnostic Lights
Check the card setting —
Integrated Devices option is set correctly. For an AGP card, set Primary Video Controller to AGP. For a
PCI card, set Primary Video Controller to Auto. Exit system setup and restart your computer.
Run the Dell Diagnostics
Your headphones do not work if the CD drive is operating in digital mode.
Click or double-click the speaker icon in the lower-right corner of
as you complete these checks.
If the power light is off, firmly press the button to ensure that the
Ensure that the electrical outlet is working by testing it with another device,
Enter system setup and ensure that Primary Video Controller under the