Before You Call - Dell Precision Workstation 370 User's & Service Manual

4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and
so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you
assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system
direct your call more efficiently.
Remember to fill out the
and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay
detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the
computer documentation is available.
CAUTION: Before working inside your computer, read the safety instructions in your System Information
Guide.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is
connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
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Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance