After Sales Service - Dimplex SP420 Installation And Operating Instructions Manual

Lamp Replacement – SP920
WARNING – ALWAYS DISCONNECT FROM THE POWER
SUPPLY BEFORE REMOVING LAMPS.
Warning - The lamps reach high temperatures during
operation. For this reason, allow the lamps to cool down after
switching off the appliance.
The front panel will need to be removed in order to change
lamps – see Fig. 12.
Warning - The front panel
The front panel is supported at the top by the chassis and
held tight by magnets at the top and bottom.
To gain access to lamps please apply the following
procedure:
While holding the front panel
carefully lift the panel up (1) and then away (2) from the main
body - see Fig. 12.
For access to the bottom bulbs, carefully slide the flexible
rotisserie (see 11a) to one side ensuring that the rubber
grommet is not lost (see 11b).
Remove the defective lamp by unscrewing it (see Fig. 11).
Replace with a 60W E14 SES Clear Candle bulb, rotating it.
Take care not to over-tighten the lamp.
Steps for reassembling the heater
1. Refit the rotisserie making sure that the rubber grommet is
carefully pushed into the slotted hole on the axial bracket.
2. Replace the front panel
frame and making sure that it catches fully on the support
brackets.
The magnets on the chassis will hold the
the main body.
is heavy and easily damaged.
by its sides with both hands,
by aligning the slots on the front
front panel
Cleaning
WARNING – ALWAYS DISCONNECT FROM THE POWER
SUPPLY BEFORE CLEANING THE HEATER.
For general cleaning use a soft clean duster – never use
abrasive cleaners. The glass viewing screen should be
cleaned carefully with a soft cloth. DO NOT use proprietary
glass cleaners.

After Sales Service

Your product is guaranteed for one year from the date of
purchase.
Within this period, we undertake to repair or exchange this
product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in
accordance with these instructions.
Your rights under this guarantee are additional to your
statutory rights, which in turn are not affected by this
guarantee.
Should you require after sales service you should contact
our customer services help desk on 0870 727 0101. It would
assist us if you can quote the model number, series, date of
purchase, and nature of the fault at the time of your call. The
customer services help desk will also be able to advise you
should you need to purchase any spares.
Please do not return a faulty product to us in the first instance
as this may result in loss or damage and delay in providing
you with a satisfactory service.
Please retain your receipt as proof of purchase.
flush to