Troubleshooting; Contact; General Malfunctions - Bosch VIDEOJET multi 4000 Installation Manual

VIDEOJET multi 4000
7

Troubleshooting

7.1

Contact

If you are unable to resolve a malfunction, please contact your supplier or systems integrator,
or go directly to Bosch Security Systems Customer Service.
The following tables are intended to help you identify the causes of malfunctions and correct
them where possible.
7.2

General malfunctions

Malfunction
No image transmission
to remote station.
No connection
established, no image
transmission.
No audio transmission to
remote station.
The unit does not report
an alarm.
Bosch Sicherheitssysteme GmbH
Possible causes
Camera error.
Faulty cable connections.
PAL camera connected after
booting.
The unit's configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within
the LAN.
The maximum number of
connections has been reached.
Hardware fault.
Faulty cable connections.
Incorrect configuration.
The audio connection is already
in use by another receiver.
Alarm source is not selected.
No alarm response specified.
Installation Manual
Troubleshooting | en
Recommended solution
Connect local monitor to the
camera and check the camera
function.
Check all cables, plugs,
contacts and connections.
Reboot the unit.
Check all configuration
parameters.
Check all cables, plugs,
contacts and connections.
Check the IP addresses.
Check the data transmission
with e.g. ping.
Wait until there is a free
connection and then call the
unit again.
Check that all connected audio
units are operating correctly.
Check all cables, plugs,
contacts and connections.
Check audio parameters.
Wait until the connection is
free and then call the unit
again.
Check alarm source settings.
Specify the desired alarm
response, change the IP
address, if necessary.
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