If You Need Help; Calling For Repairs - Motorola DCT 2000 Installation Manual

1 - 4 I n t r o d u c t i o n
I f Y o u N e e d H e l p
If you need assistance while working with the DCT2000, contact the Motorola Technical
Response Center (TRC):
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
Outside the U.S.: 215-323-0044
Online: http://www.motorola.com/broadband, click HTML/Modem Version, click
Customer Support, then click Web Support.
The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and 10 AM to
6 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a
call-back basis. Web Support offers a searchable solutions database, technical documentation,
and low priority issue creation/tracking 24 hours per day, 7 days per week. Web Support is
available after registering.
C a l l i n g f o r R e p a i r s
If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then call 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1
Pack the unit securely.
2
Enclose a note describing the exact problem. Complete and enclose the checklist provided
with the unit.
3
Enclose a copy of the invoice that verifies the warranty status.
Ship the unit PREPAID to the following address:
Motorola, Inc.
Broadband Communications Sector
Attn: RSA #___________
c/o Rudolph Miles and Sons
2500 Courage Boulevard
Brownsville, TX 78521
D C T 2 0 0 0 I n s t a l l a t i o n M a n u a l