Troubleshooting - Monarch 9855 Operator's Handbook Manual

T r o u b l e s h o o t i n g
This section helps you correct some problems that may occur.
Problem
Error message appears
during startup.
Does not print.
Does not feed.
Partially printed data.
Printing shadows or
smears.
Light printing.
Heavy printing.
Voids in printing.
Serial bar codes do not
print.
10-6 Operator's Handbook
Action
Turn off the printer. Wait fifteen seconds and then
turn on the printer. Call Technical Support if the error
message reappears.
Check supply.
Check ribbon.
Send a corrected format and batch packet.
Set wide/narrow knobs correctly.
Clean the printhead.
Send a corrected format packet.
Clean the printhead.
Change supply.
Check ribbon.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Clean the printhead.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Clean the printhead.
Change supply type.
Check ribbon.
Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.