D I A G N O S T I C S &
T R O U B L E S H O O T I N G
This chapter explains how to perform simple diagnostic functions such as
checking the software version, the supply quality, printing test labels, and
using password protection. It also contains basic troubleshooting
information.
C an c el
A l l
F a c t o r y S e t P a s s w o r d
You need a password to access diagnostic functions. Press Feed/Cut three
times and then press Enter/Pause.
C h e c k i n g t h e S o f t w a r e V e r s i o n
1. From the Diagnostics Menu, press
DIAGNOSTICS
Version
2. Press Enter/Pause. You will see
Model M9855
V 1.0
Line one lists the printer model number (M9855) and line two gives the
version of software in the printer.
Pri nt
B at c h
M o d e
E nt r y
V e r si on
Main Menu
R ep eat
B at c h
B at c h
O pti on s
U s er
D ia g
S u pp l y
T est
Q ua lit y
L a bel
or
until you see
1 0
S et up
S c r i pt s
S e r vi ce
D ia g
P a s sw or d
Diagnostics & Troubleshooting 10-1
D ia g.