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Summary of Contents for Arris Touchstone CM8200B
- Page 1 setup ™ guide Hybrid Fibre Coaxial (HFC) Connection without pay TV or existing cable internet...
- Page 2 Connection without pay TV or existing cable internet This section applies to installing your new nbn equipment ™ where you do not already have pay TV or an existing cable Your internet service. If you have either of these, turn to the equipment guide other side of this booklet.
- Page 3 POWER DOWNSTREAM UPSTREAM ONLINE 1. nbn connection box (ARRIS Touchstone CM8200B) ™ ™ This connects to your own or your service provider’s supplied gateway (router). Your service provider may request the MAC address (see HFC MAC ID) and serial number (see S/N) on the bottom panel.
- Page 4 Connection without pay TV or existing cable internet This diagram gives you an overview of how your equipment will be set up. The following pages will step you through the process of setting up and connecting your equipment to the nbn network.
- Page 5 Common home connection Home phone (via VoiP) Power outlet POWER DOWNSTREAM UPSTREAM ONLINE CM8200 Coaxial wall outlet Your own or your service ™ connection box provider’s gateway (router) Power adaptor Coaxial cable Ethernet cable (white) (not supplied) Connecting to the nbn network ™...
- Page 6 Find your coaxial wall outlet Your coaxial wall outlet has a screw‑in connector that attaches to the coaxial cable and connects to your nbn connection box. You’ll find ™ it inside your premises and it may have your service provider’s logo on it (it’s different to your TV aerial sockets).
- Page 7 Connect your nbn ™ connection box To connect your nbn connection ™ box to the coaxial wall outlet: 1. S crew one end of the white coaxial cable into your coaxial wall outlet and the other end to the corresponding white panel on the back of the connection box ™...
- Page 8 Power up your nbn ™ connection box You’re ready to power up your nbn connection ™ box. To do this: 1. T urn on your nbn connection box by ™ switching on the power at the wall (there is no power switch on the nbn connection box) ™...
- Page 9 Connect your gateway (router) It’s time to connect your gateway (router). To do this: 1. P lug one end of the service provider’s supplied (or your own) Ethernet cable into the yellow data port (UNI‑D1) on the back panel of your nbn connection box ™...
- Page 10 What your green lights indicate Your nbn connection box has four ™ indicator lights on the front panel and two on the data port (UNI‑D1) on the back. During normal operation, the Power, Downstream, Upstream POWER and Online lights on the front panel POWER should always be solid green.
- Page 11 Startup sequence POWER POWER POWER POWER POWER POWER D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM D/STREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM UPSTREAM ONLINE ONLINE ONLINE ONLINE ONLINE ONLINE No power Power‑on Downstream Downstream Downstream Ready for to the nbn self test search found;...
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Page 12: Troubleshooting
Troubleshooting and tips Having trouble with your nbn ™ connection? Try this checklist: All your cables and equipment The coaxial cable/s are not are plugged in securely and pinched, kinked or bent (this turned on (if your equipment can cause a break or short in is still not working properly, the cable and may have to be contact your service provider) -
Page 13: More Questions
More questions? Turn to the centre pages for FAQs Notes Connecting to the nbn network ™...
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Questions and answers
Не горит индикатор Link на модеме Arris и нет интернета...
The Link indicator on the Arris Touchstone CM8200B modem may not be lit and there may be no internet connection due to one or more of the following reasons:
1. Cables are not securely connected – Ensure all cables (especially the coaxial cable and power cord) are plugged in firmly at both ends.
2. Coaxial cable is damaged – If the coaxial cable is pinched, kinked, or bent, it can cause a break or short, preventing connection.
3. Modem lights are not stable – If the Power, Downstream, Upstream, or Online lights are flashing for more than 30 minutes, the modem is not fully connected to the network.
4. Power cord is not plugged in correctly – Check that the power cord is securely connected to both the modem and the power outlet.
If these steps do not fix the issue, you should contact your service provider.
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