Arris Touchstone CM3200 User Manual
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Arris Touchstone CM3200 User Manual

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Touchstone CM3200 Cable Modem
User Guide
Release STANDARD 1.6 September 2015

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Summary of Contents for Arris Touchstone CM3200

  • Page 1 Touchstone CM3200 Cable Modem User Guide Release STANDARD 1.6 September 2015...
  • Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Establish an Internet Connection ..................14 Troubleshooting Tips..................... 15 Solutions .......................... 15 Front Panel LED Icons and Error Conditions..............16 ARRIS Contacts...................... 17 Glossary........................ 18 Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 4: Getting Started

    Chapter 1 Getting Started The ARRIS Touchstone CM3200 DOCSIS® 3.0 Cable Modem provides high-speed access to the Internet and other online services on your home network. You can use your CM3200 to directly connect a computer to your home or small business LAN through an Ethernet connection.

  • Page 5: Additional Item(S) You May Need (Not Included)

    Note: Microsoft no longer supports Windows XP. The CM3200 should still function without any problems. Mac® 10.4 or higher  UNIX®  Linux®  Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 6: Important Safety Instructions

    Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug  can be fully inserted with no part of the blades exposed. Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 7: Fcc Statements

    However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 8: Fcc Radiation Exposure Statement

    FCC DECLARATION OF CONFORMITY ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the Touchstone CM3200 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules.

  • Page 9: Ic Radiation Exposure Statement

    à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 10: Product Overview

    1. Power: indicates whether AC power is available to the unit. 2. US/DS: indicates upstream/downstream connectivity. 3. Online: indicates Internet data transmission status. Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 11: Rear Panel

    2. Ethernet: connector for use with a computer LAN port. 3. Cable: connector for the coaxial cable. 4. Power: connector for the power cord. Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 12: Modem Label

    Modem Label The cable modem label is located on the bottom of the CM3200. It contains specific cable modem ID information that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, you may have to contact your service provider for assistance. You may need to provide the following information listed on the cable modem label: 1.

  • Page 13: Installing The Modem

    The Power light on the front of the Cable Modem lights up, then flashes once (refer to the LED tables shown in Using the Cable Modem). See Troubleshooting if the Power light does not turn on. Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 14: Establish An Internet Connection

    If the special website did not open, continue with step 4. If it did open, proceed to step 5. 4. Type a valid URL in the address bar and then press Enter. The ARRIS website should open. If it did not open, please contact your service provider for assistance.

  • Page 15: Troubleshooting Tips

    Check that the Power and Online LED icons on the front panel  are lit up solid. Contact your service provider for assistance.  Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 16: Front Panel Led Icons And Error Conditions

    Upstream or downstream channel is receive channel cannot be lost acquired Online Blinking IP registration is IP registration is lost unsuccessful Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 17: Arris Contacts

    For technical support, please contact your Service Provider first. For Service Providers with a valid Support Contract ID: Technical Services For technical support on ARRIS products you can contact us by phone or on the web. By Telephone The Technical Assistance Center can be reached at:...

  • Page 18: Glossary

    TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computer’s networking software for you. Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 19 Cable Modem. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 20 Cable Modem. You can buy a splitter from any electronics retailer and most discount stores. Release STANDARD 1.6 September 2015 Touchstone CM3200 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 21 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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