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TROUBLESHOOTING PROCEDURES
When experiencing a malfunction, please read through the following list of possible problems to determine which
of them most closely approximates the trouble you are encountering. This will reduce troubleshooting time and
effort.
CAUTION: Always be sure to unplug electrical connection to Bixby Room Heater before any service procedures
are performed.
NOTE:
If you need to call the service department, verify the serial number (located on the left side of the
hopper) has been recorded on page 1 and have this manual with you.
NOTE:
Many performance issues can be solved through the use of the trim pot knobs located near the control
board behind the right side panel. Manual adjustment of either the fuel feed rate or the exhaust fan
speed may be necessary with different fuels (change in moisture for example), different seasons
(change in outside air temperature) or other changes in the operating conditions. Read through the
troubleshooting chart below to determine which knob to adjust and in which direction.
PROBLEM
No response when Room Heater is
plugged in.
No fire or fuel in burn pot.
Flame goes from high to low to high
Smoke from convection air outlet
(louvers) or hopper.
Unburnt fuel in ash drawer
Ash dump jamming on clinker
2020866 REV A
POSSIBLE CAUSE/REMEDY
Check the 120 volt power supply circuit for adequate voltage.
Check fuse on circuit board and replace if necessary.
Check to assure that there is fuel in the hopper.
Verify feeder wheel is turning. (See error codes)
Check to assure that the fuel feeder tube is not blocked by fines or "bridging" of fuel pellets
or kernels.
Push the "Off" button and then the "On" button to attempt a new startup.
Door or ash drawer is ajar (See error codes).
Feed rate is low, turn the feed rate up 1 notch using the Fuel trim pot knob and observe.
Repeat if necessary.
Some wisps of smoke may occur during startup. This is normal.
Check for debris under the feeder wheel.
If the smoke doesn't clear within 15 minutes or if excessive immediately shut down unit,
ventilate the area and contact your dealer.
A small amount is normal. During start up, the burner pot is emptied and as a result, unburnt
fuel left in the pot will be dumped.
Excessive ammounts is likely due to fire going out due to either too much fuel (smothering
the fire) or too much air (burning too fast). Observe Room Heater, if pot begins to fill with
fuel, turn fuel down. If fuel is burning too fast, turn air down.
Hopper may have run out of fuel causing the fire to go out.
Burn may be too hot.
Feed rate / fan speed may need adjustment - turn fan speed down or feed rate up 1 notch and
observe. Repeat if necessary.
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