Function 63: Message-On-Hold (Moh) Programming - ESI 50L Administrator's Manual

ESI-50L Programming Manual

Function 63: Message-on-hold (MOH) programming

MOH can be:
• A live feed from an external music source connected to the MOH connector located on the side of
the cabinet.
• One of three default, generic MOHs pre-recorded by the factory.
• A custom MOH loaded into the system by using a cassette recorder plugged into the MOH connector.
Function 631: MOH source
This selects the source for the system that will be played to callers on hold.
Code
590
591
592
593
594
595
596
597
598
599
600
601
602
* Dialing off-hold doesn't work (can still dial off greetings and announcements).
Default: 592 (generic message-on-hold).
Function 632: MOH recording
1. Connect the message/music source to the MOH port on the side of the cabinet.
Note: The connector is monophonic-only — if you use a stereo source, you must either set it to output
mono, if possible, or use a stereo-to-mono conversion cable (or adapter).
2. Enter the prompt number to be recorded.
3. Press 1 to begin recording. To aid you in queuing, the source will be played through the
phone's speaker.
Note: The recorded material should not have a "beginning" or "end" — so that playback can loop
continuously. The maximum record length is controlled by the amount of space available on the
Memory Module.
4. Press 1 when finished. The recording will play back so you can review it.
5. Press # to accept the recording.
Function 633: MOH volume
If a custom MOH is recorded, the output volume can be adjusted in this function.
Range: 1 (faint)–12 (loudest). Default: 6.
Notes: If an external audio source such as a radio is used for MOH, adjust the volume at the source.
To turn live MOH volume completely off, turn off volume at the source.
To turn recorded MOH volume completely off, select (in Function 631) one of the prompts in the range
of 594–598, but make sure it's blank. These prompts are blank by default; if you have recorded some
audio on all of them, just select one and record a few seconds of silence.
F.3
Source
Live external source*
Pre-recorded music
Pre-recorded with "please continue to hold"
Pre-recorded with "dial 0 or extension from hold"
Customer-recorded message on hold
Customer-recorded message on hold
Customer-recorded message on hold
Customer-recorded message on hold
Customer-recorded message on hold
Customer-recorded message on hold
Customer-recorded message on hold
Customer-recorded message on hold
Customer-recorded message on hold
Function 6: Recording