Administrator Programming: An Introduction; User Assistance - ESI 50L Administrator's Manual

ESI-50L Programming Manual

Administrator programming: An introduction

You can program an ESI-50L Communications Server locally or remotely from a 48-Key or 24-Key Feature Phone
while the system is operating. You also can program using ESI System Administrator, a Windows-based software
application your ESI Reseller can provide.
Read the User's Guide first. The programming of features requires a clear understanding of user interface
and application.
Administrator's duties
The System Administrator can perform the following tasks:
• Administering station assignments
• Managing station feature authorization
• Maintaining the employee directory (if it's used)
• Re-recording system prompts
• Administering manual change of day/night mode (if required)

User assistance

The ESI-50L's Verbal User Guide includes all of the information printed in the User's Guide (except for
special features). Additionally, the ESI system users' Web site, www.esiusers.com, includes all the
information in the User's Guide, and more.
Important: References throughout this manual to separate PROGRAM and HELP keys are valid for only the 48-Key
Digital Feature Phone. On either the 24- or 12-Key Digital Feature Phone, the two keys are combined into
one PROG/HELP key, which is to be used in place of the separate keys.
Telephone system features
The ESI-50L has a four-line, eight-station, two-analog-port configuration.
• Impressive expansion capacity — Handles up to 16 CO lines and up to 32 stations.
• ESI Feature Phones — Compact and stylish, yet rugged, the 48-Key Digital Feature Phone and the 24-Key
Digital Feature Phone each include a high-quality speakerphone, an informative multi-functional display, and a
specially designed key layout with several dedicated keys to minimize or eliminate the need to memorize
codes. An Expansion Console is available for the 48-Key Digital Feature Phone; and each 48-Key Feature
Phone model includes an integrated headset jack. ESI also offers the 12-Key Digital Feature Phone with
similar design and basic functions. At least one 24- or 48-Key Digital Feature Phone must be purchased with
each system. Also available: ESI's Digital Cordless Handsets. For more details about ESI phone models, see
the ESI Communications Servers Hardware Installation Manual (ESI document #0450-1049).
• Extensive help — Easily accessible with one press of the HELP key, ESI's Verbal User's Guide
spoken and displayed help prompts to help everyone from the Installer through the Administrator down to the
least experienced end user. You may also go to www.esiusers.com for online help.
• Intelligent Caller ID — Allows one-touch automatic message return.
• Live call recording — Can record any conversation or personal memo along with moving or copying of any
recording to another user's voice mailbox.
• Call waiting — Includes helpful display, showing both calls' Caller ID information, and easy one-key toggling
between calls.
• Conference calling — Includes 16 dynamic conference ports; a single conference may contain up to 16
members. Conference bridges are dynamic, so possible conference sizes include: five three-member; four
1
This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID service from its
telephone service provider.
2
Not available on 12-Key Feature Phone.
2
Remote maintenance with Esi-Access
1
™
uses
A.1