Function 6: Recording; Function 61: Re-Record Main Greeting; System Prompts - ESI 50L Administrator's Manual

ESI-50L Programming Manual

Function 6: Recording

Function 61: Re-record main greeting

The main greeting prompts are re-recorded here.
Recording a prompt
1. Practice the prompt by recording and re-recording (start and stop by pressing 1).
2. When satisfied with its quality, press # to confirm.
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.

System prompts

• Busy (530) — Plays to the outside caller if an extension is busy.
Default: "That extension is busy."
• No answer (531) — Plays to the caller if an extension does not answer.
Default: "That extension does not answer."
• Hold (532) — Plays to the caller who makes a menu selection or enters an extension number.
Default: "One moment, please."
• Q/Z (534) — Plays to a caller who has selected an alphabetic directory; instructs the caller to press 1 for the
letters Q or Z since these two letters do not appear on the phone keypad; plays at the end of the first
directory prompt (but only if a name in the directory starts with a Q or Z).
Default: "For the letters Q or Z, use key number 1."
• No names matched (535) — Plays to the caller if, in a directory branch, the first letter he/she selected has
no names associated with it, or if he/she has listened to all of the names played and has made no
selection. After playing the prompt, the ESI system forwards the call to the extension, branch or mailbox as
programmed in call forward no response.
Default: "No names matched; one moment please."
• End of message (537) — Plays after a caller leaving a message presses 1 to stop recording; the prompt
then tells the caller his/her options.
Default: "To continue this recording, press 1; to return to the main menu, press 8; or, if finished, press
and hang up."
• Holiday main greeting (540) — Plays to callers when the system has been manually placed in holiday mode.
Default: "Thank you for calling. Our office is closed in observance of the holiday. You may dial your party's
extension, at any time, or please call back during regular business hours."
Note: While in holiday mode, the system follows night mode programming for call routing.
• VIP PC Attendant Console Queue Prompts: 648, 649 — Plays to callers when they are automatically or
manually placed in the Attendant Queue in VIP PC Attendant Console.
Default: "All attendants are currently busy. One moment, please."
Note: Deleting a system prompt by pressing HOLD (instead of #) restores to the default recording.
F.1
Function 6: Recording