HP Compaq 6000 Pro Maintenance & Service Manual
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HP Compaq 6000 Pro Maintenance & Service Manual

Hp compaq 6000 pro all-in-one pc
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Maintenance & Service Guide
HP Compaq 6000 Pro All-in-One PC

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  • Page 1 Maintenance & Service Guide HP Compaq 6000 Pro All-in-One PC...
  • Page 2 No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Maintenance & Service Guide HP Compaq 6000 Pro All-in-One PC Third Edition (July 2013) First Edition (June 2010) Document Part Number: 628499-003...

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product Features ....................... 1 Front Components ........................3 Rear and Side Components ....................... 4 2 Installing and Customizing the Software ................5 Installing the Operating System ....................5 Downloading Microsoft Windows Updates ................. 6 Installing or Upgrading Device Drivers (Windows systems) ............6 Accessing Disk Image (ISO) Files ....................
  • Page 6 Electrostatic Discharge Information ................... 26 Generating Static ....................26 Preventing Electrostatic Damage to Equipment ............26 Personal Grounding Methods and Equipment ............. 27 Grounding the Work Area ..................27 Recommended Materials and Equipment ..............28 Operating Guidelines ......................28 Routine Care ......................... 29 General Cleaning Safety Precautions .................
  • Page 7 Rear I/O Cover ........................67 TV Tuner Module ........................69 Cable Connector ........................71 WLAN Module ........................73 Outer/Left Rear Panel ......................75 Display Control Board ......................77 Power Button Board ........................ 79 Inverter Board ........................81 Optical Drive Connector Board ....................83 Hood Sensor .........................
  • Page 8 viii...

  • Page 9: Product Features

    Product Features The HP Compaq 6000 Pro All-In One Business PC offers the following features: ● Intel® Core™ 2 Duo processors ● Windows® 7 Professional 32- or 64-bit operating system ● Up to 8 gigabytes (GB) of DDR3 memory ●...
  • Page 10 ● Face Recognition for HP ProtectTools software with auto-login capabilities ● TPM 1.2-compliant embedded security chip ● VESA-compliant mounting solutions ● HD webcam ● Dual-array microphone ● Premium stereo speakers ● HP SkyRoom full version for professional quality visual collaboration built on HP Video and Image processing engines for hi-fi audio, hi-def video, and hi-performance 3D application sharing NOTE: SkyRoom is shipped only on computers with Dual Core Processors, at least 2 GB of...

  • Page 11: Front Components

    Front Components Component Component Dual microphone array Drive activity LED Webcam (optional) Power button and LED 21.5-inch diagonal 16:9 widescreen LED- (10) High-performance stereo speakers backlit full HD LCD display Tray-load optical drive (optional) (11) IR Receiver and LED (select models only) Optical drive eject button (12) Adjustable tilt and swivel stand...

  • Page 12: Rear And Side Components

    Rear and Side Components Component Component HP 6-in-1 Media Card Reader (13) Stereo audio line out IEEE 1394 port (14) (4) USB 2.0 ports (2) USB 2.0 ports (15) PS/2 mouse port Headphone jack (16) PS/2 keyboard port Microphone/line in jack (17) USB 2.0 port (used for optional wireless keyboard/mouse transmitter/receiver)

  • Page 13: Installing And Customizing The Software

    Installing and Customizing the Software If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system. NOTE: If the computer was shipped with Windows Vista or Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system.

  • Page 14: Downloading Microsoft Windows Updates

    Downloading Microsoft Windows Updates To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. Once an Internet connection has been established, click the Start button. Select the All Programs menu. Click on the Windows Update link. In Windows Vista and Windows 7, the Windows Update screen appears.

  • Page 15: Protecting The Software

    and the software installed in order to get the most from your PC. The software and image file names are: ● Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your Protecting the Software To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive.

  • Page 16: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 17: Using Computer Setup (F10) Utilities

    ● Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On Self- Test (POST). ● Replicate the system setup by saving system configuration information on a USB flash drive and restoring it on one or more computers.
  • Page 18 Table 3-1 Computer Setup (F10) Utility (continued) Power Table 3-5 Computer Setup—Power on page 18 Advanced Table 3-6 Computer Setup—Advanced on page 19 Chapter 3 Computer Setup (F10) Utility...

  • Page 19: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-2 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Installed memory size/speed, number of channels (single or dual) (if applicable) ●...

  • Page 20: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware, serial number, connector color, SMART, emulation type.
  • Page 21 Table 3-3 Computer Setup—Storage (continued) Storage Options Removable Media Boot Enables/disables ability to boot the system from removable media. SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: AHCI and IDE. AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.

  • Page 22: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 23 Table 3-4 Computer Setup—Security (continued) USB Security Allows you to enable or disable groups of USB ports or individual USB ports: ● Front USB Ports ◦ USB Port 11 ◦ USB Port 12 ● Rear USB Ports ◦ USB Port 1 ◦...
  • Page 24 Table 3-4 Computer Setup—Security (continued) System Security Data Execution Prevention (some models) (enable/disable) - Helps prevent operating system security (some models: these breaches. options are hardware PAVP (Models with Blu-ray drives) (disabled/min/max) - PAVP enables the Protected Audio Video dependent) Path in the Chipset.
  • Page 25 Table 3-4 Computer Setup—Security (continued) Master Boot Record (Enable/Disable) Protects the master boot record from viruses or other corruption. Saves a copy of Security the current master boot record and allows you to restore the saved copy. Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password.

  • Page 26: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description ● OS Power Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce Management processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 27: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦...
  • Page 28 Table 3-6 Computer Setup—Advanced (continued) ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days.
  • Page 29 Table 3-6 Computer Setup—Advanced (continued) Execute Memory Restarts the computer and executes the POST memory test/logging. Test (some models) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. ● PCI Devices Lists currently installed PCI devices and their IRQ settings. ●...

  • Page 30: Recovering The Configuration Settings

    Table 3-6 Computer Setup—Advanced (continued) Management The Management Devices menu will only be displayed in the Advanced menu when the BIOS Devices detects multiple management options. This option is for installed NIC cards that support ASF or DASH. Use the Management Devices menu to select if the BIOS management operations will be through the embedded solution or one of the installed NIC cards.

  • Page 31: Serial Ata (Sata) Drive Guidelines And Features

    Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable Number of pins in power cable Maximum data cable length 39.37 in (100 cm)

  • Page 32: Smart Ata Drives

    SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 33: Identifying The Chassis, Routine Care, And Disassembly Preparation

    Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 34: Electrostatic Discharge Information

    Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 35: Personal Grounding Methods And Equipment

    ● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry.

  • Page 36: Recommended Materials And Equipment

    Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ●...

  • Page 37: Routine Care

    ● Do not place computers so near each other that they are subject to each other’s re-circulated or preheated air. ● Keep liquids away from the computer and keyboard. ● Never cover the ventilation slots on the monitor with any type of material. ●...

  • Page 38: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 29 before following these procedures: CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from...

  • Page 39: Tools And Software Requirements

    Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ●...

  • Page 40: Lithium Coin Cell Battery

    ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic Discharge Information on page 26 ● Do not use excessive force when inserting a drive. ●...

  • Page 41: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 42 Item Description Spare part number System board 607818-001 Heat sink assembly (thermal module) (includes replacement thermal material) MXM graphic interface not spared UMA graphic interface not spared Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 593896-001 2-GB 593895-001 Graphics card G210, 512 MB 621426-001 HD5570, 1 GB 628380-001...
  • Page 43 Item Description Spare part number 802.11b/g/n 593897-001 802.11a/b/g/n, 2x2 652165-001 Hard drive 1000-GB 621418-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001 80-GB solid-state drive 607817-001 Optical drive (does not include bezel) 8X DVD±RW SuperMulti DL Drive with LightScribe 619238-001 4X DVD±RW SuperMulti DL Drive with LightScribe 619239-001 8X DVD±RW SuperMulti DL Drive with LightScribe, HF 615944-001...
  • Page 44 Item Description Spare part number Tape, used to ground the WLAN antenna ) 643147-001 Power control assembly 643151-001 Bluetooth module 617047-001 Optical drive board 643153-001 Brightness board 643152-001 Hood sensor board 643154-001 Optical drive bezel 654297-001 Remote control For use in North America 642086-001 For use in the Asia/Pacific and Latin American regions 642181-001...
  • Page 45 Item Description Spare part number ● Japan 665887-291 ● Latin America 665887-161 ● South Korea 665887-AD1 ● Taiwan 665887-AB1 ● Thailand 665887-281 Wireless for use in the United States 611376-003 Wireless, blue for use in the United States 647446-001 USB Smartcard for use in the United States 613463-003 Washable for use in the United States 613125-001...

  • Page 46: Mass Storage Devices

    Mass storage devices NOTE: Drive spare part kits do not include replacement brackets. Reuse the bracket from the existing drive. Item Description Spare part number Optical drives (do not include replacement bracket) 8X DVD±RW SuperMulti DL Drive 619238-001 4X DVD±RW SuperMulti DL Drive 619239-001 8X DVD±RW SuperMulti DL Drive with LightScribe, HF 615944-001...

  • Page 47: Sequential Part Number Listing

    Description Spare part number Cable, DisplayPort to HDMI 617450-001 Hard drive SATA cable 658144–001 Bluetooth/USB cable 643161-001 Sequential part number listing Spare part Description number 418950-001 Intel Core2 Duo E6700 processor (3.20-GHz, 2-MB L2 cache, 1066-MHz FSB) 444740-001 Mouse, USB, optical, carbon 466169-001 Intel Core2 Duo E8400 processor (3.00-GHz, 6-MB L2 cache, 1333-MHz FSB) 466170-001...
  • Page 48 Spare part Description number 611375-003 Keyboard, USB, mini, for use in the United States 611376-003 Keyboard, wireless, for use in the United States 613035-001 Intel Core2 Duo E5500 processor (2.80-GHz, 2-MB L2 cache, 800-MHz FSB) 613125-001 Keyboard, washable, for use in the United States 613463-003 Keyboard, USB, Smartcard, for use in the United States 613990-001...
  • Page 49 Spare part Description number 643144-001 Stand cover 643145-001 Power button cable 643146-001 Optical drive eject/brightness cable 643147-001 Tape, used to ground the WLAN antenna (not illustrated) 643148-001 Port cover 643149-001 Hood sensor cable 643150-001 Camera to MPCA cable 643151-001 Power control assembly 643152-001 Brightness board 643153-001...
  • Page 50 Spare part Description number 662912-001 Bezel, display 665887-121 Keyboard, blue, French Canadian 665887-161 Keyboard, blue, Latin American Spanish 665887-201 Keyboard, blue, Brazil 665887-281 Keyboard, blue, Thailand 665887-291 Keyboard, blue, Japan 665887-371 Keyboard, blue, xxxxxx 665887-AA1 Keyboard, blue, People’s Republic of China 665887-AB1 Keyboard, blue, Taiwan 665887-AD1...

  • Page 51: Removal And Replacement Procedures All-In One (Aio) Chassis

    Removal and Replacement Procedures All-in One (AIO) Chassis The following sections provide information about disassembling various components of the HP Pro All- in-One. Preparing to Disassemble the Computer To avoid injury and equipment damage, always complete the following steps in order, when opening the HP Pro All-in-One.

  • Page 52: Small Rear Cover

    Small Rear Cover Description Spare part number Small rear cover 643144-001 The small rear cover is located above the stand. You must remove it to remove the drive cover. To remove the small rear cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).

  • Page 53: Port Cover

    Port Cover Description Spare part number Port cover 643148-001 The port cover is located on the rear, bottom of the back of the computer. You must remove it to access the I/O panel on the back of the computer. To remove the port cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).

  • Page 54: Stand

    Stand Description Spare part number Stand 643141-001 The stand is secured with four screws. To remove the stand: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43). Remove the small rear cover (see Small Rear Cover on page 44).

  • Page 55: Optical Drive

    Optical Drive NOTE: Optical drive spare part kits do not include a replacement bracket. Reuse the existing bracket. Description Spare part number 8X DVD±RW SuperMulti DL Drive with LightScribe 619238-001 4X DVD±RW SuperMulti DL Drive with LightScribe 619239-001 8X DVD±RW SuperMulti DL Drive with LightScribe, HF 615944-001 8X DVD±RW SuperMulti DL drive, non-LightScribe 657959-001...
  • Page 56 Slide the drive cover off the computer. Figure 7-5 Removing the drive cover Move the screw (1) that secures the drive to the computer. Insert a tool into the slot (2) to push the drive out of the bay, and then slide the drive out of the computer (3).
  • Page 57 If you need to remove the drive bracket from the drive, remove the two screws (1) that secure the bracket to the drive, and then remove the bracket from the drive (2). NOTE: Drive appearance may vary. Figure 7-7 Removing the optical drive bracket To install an optical drive, reverse the removal procedures.

  • Page 58: Hard Drive

    Hard Drive NOTE: Hard drive spare parts kits do not include a replacement hard drive cage. Reuse the existing cage. Description Spare part number 1000-GB 621418-001 500-GB 621421-001 320-GB 621420-001 250-GB 621419-001 80-GB solid-state drive 607817-001 Drive cover 643142-001 The hard drive is located under the drive cover on the left side of the computer (when viewed from behind).
  • Page 59 Slide the drive cover off the computer. Figure 7-9 Removing the drive cover Loosen the captive screw (1) that secures the drive to the computer. Using the drive cage handle (2), slide the cage away from the computer, and then lift the drive out of the computer (3).
  • Page 60 To remove the hard drive from the hard drive cage, remove the four Phillips screws that secure the drive to the cage (1), and then slide the drive out of the cage (2). Figure 7-11 Removing the hard drive from the hard drive cage To replace the hard drive, reverse the removal procedures.

  • Page 61: Memory

    Memory Description Spare part number 4 GB 593896-001 2 GB 593895-001 Memory cover 643143-001 Memory modules are located on the right side of the computer (when viewed from behind) under the memory cover. The computer has two memory slots. Figure 7-12 Memory location To remove a memory module: Prepare the computer for disassembly (see...
  • Page 62 Slide the memory cover off the computer. Figure 7-13 Removing the memory cover Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 7-14 Removing the memory module NOTE: If you are removing both cards, you must remove the upper one before removing the lower one.

  • Page 63: Upper Rear Panel

    Upper Rear Panel The upper rear panel is secured with three screws. Removing it allows access to the fans, heat sink, processor, and optional TV tuner. Figure 7-15 Upper rear panel location To remove the upper rear panel: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).
  • Page 64 Remove the three screws that secure the panel to the computer. Figure 7-16 Removing the upper rear panel Lift the panel from the computer. To replace the panel, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 65: Webcam Module

    Webcam Module Description Spare part number Webcam module 625254-001 Camera to MPCA cable 643150-001 The webcam module is located at the top of the computer. It is secured with two screws and has one connector. Figure 7-17 Webcam module location To remove the webcam module: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 66 Remove the two screws that secure the webcam module to the computer. NOTE: Make note of grounding wire placement for proper installation later. Figure 7-18 Removing the webcam module Lift the webcam module as much as the cable allows, and then disconnect the cable from the module.

  • Page 67: Bluetooth Module

    Bluetooth Module Description Spare part number Bluetooth module 617047-001 Bluetooth/USB cable 643161-001 The Bluetooth module is located at the top of the computer to the right of the webcam module. The Bluetooth module is secured in a plastic holder and has one cable. Figure 7-19 Bluetooth module location To remove the Bluetooth module:...
  • Page 68 Lift the Bluetooth module as much as the cable allows, remove the tape from the connector on the module (4), and then unplug the cable from the module. Figure 7-20 Removing the Bluetooth module To install a Bluetooth module, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 69: Small Fan

    Small Fan Description Spare part number Small fan 733734-001 The small fan is located on the right side of the computer near the memory modules. To remove the small fan: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).

  • Page 70: Heat Sink (Thermal Module)

    Heat Sink (Thermal Module) NOTE: The heat sinks (thermal modules) for MXM and UMA graphics are not spared. The heat sink is secured with nine screws. You do not have to remove the large fan to remove the heat sink. You have to remove the small fan to remove the heat sink. To remove the heat sink: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...

  • Page 71: Processor

    Processor Description Spare part number Intel Core2 Duo processors (include replacement thermal material) E8600, 6-MB cache, 3.33 GHz 497732-001 E8500, 6-MB cache, 3.16 GHz 466170-001 E8400, 6-MB cache, 3.00 GHz 466169-001 E7600, 3-MB cache, 3.06 GHz 573954-001 E7500, 3-MB cache, 2.93 GHz 531988-001 Intel Pentium processors (include replacement thermal material) E6700, 2-MB cache, 3.20 GHz...
  • Page 72 Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. CAUTION: The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.

  • Page 73: Graphics Board

    Graphics Board Description Spare part number Graphics card, G210, 512 MB 621426-001 Graphics card, HD5570, 1 GB 628380-001 Graphics card, GFX, 1 GB 652164-001 The graphics board is located under the bottom part of the heat sink. You must remove the heat sink to remove the graphics board.
  • Page 74 Rotate the outer side of the board upward (2), and then remove it at an angle (3). Figure 7-24 Removing the graphics board To install the graphics board, reverse the removal procedures. NOTE: Graphics boards are designed with a notch to prevent incorrect insertion. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 75: Rear I/O Cover

    Rear I/O Cover Description Spare part number Rear I/O cover 643160-001 The rear I/O cover is secured with two screws. Figure 7-25 Rear I/O cover location To remove the rear I/O cover: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).
  • Page 76 Lift the cover from the computer (2). Figure 7-26 Removing the rear I/O cover Remove the cover from the computer. To replace the cover, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 77: Tv Tuner Module

    TV Tuner Module Description Spare part number HP TV tuner 613990-001 TV tuner module for use in the Asia-Pacific region 621424-001 TV tuner module for use in Hong Kong and the People’s Republic of China 621423-001 The TV tuner module is located on the right side of the computer just above the I/O panel. The module is secured with one screw and has one antenna.
  • Page 78 Lift the module to a 45-degree angle, and then remove it from the system board (3). Figure 7-28 Removing the TV tuner module To install a TV tuner module, reverse the removal procedures. NOTE: TV tuner modules are designed with a notch to prevent incorrect insertion. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 79: Cable Connector

    Cable Connector The cable connector is located toward the bottom, right side of the computer. It is secured with two screws and had one antenna cable that also connects to the TV tuner module. Figure 7-29 Cable connector location To remove the cable connector: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).
  • Page 80 Lift the cable connector from the computer. Figure 7-30 Removing the cable connector To install the cable connector, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 81: Wlan Module

    WLAN Module Description Spare part number WLAN module (802.11b/g/n) 593897-001 WLAN module (802.11a/b/g/n, 2x2) 652165-001 The WLAN module is located on the lower right side of the computer. The module is secured with one screw and has two connected antennas. Figure 7-31 WLAN module location To remove the WLAN module:...
  • Page 82 Lift the module to a 45-degree angle, and then remove it from the system board (3). Figure 7-32 Removing the WLAN module To install the WLAN module, reverse the removal procedures. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 83: Outer/Left Rear Panel

    Outer/Left Rear Panel The outer/left rear panel is secured with two screws. You must pry it off at the seams around the edges of the computer. To remove the outer/left rear panel: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).
  • Page 84 Using a wedge-type tool, insert the tool in the seams on the sides of the computer and work your way around, loosening the tabs that secure the front of the computer to the rear. Figure 7-34 Removing the outer/left rear panel Remove the panel from the computer.

  • Page 85: Display Control Board

    Display Control Board Description Spare part number Display control board (brightness board) 643152-001 The display control board is mounted on its side on the left side of the computer. It is secured with two screws and has one connector. Figure 7-35 Display control board location To remove the display control board: Prepare the computer for disassembly (see...
  • Page 86 Disconnect the cable from the board (2). NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. Figure 7-36 Removing the display control board Remove the board from the computer. To install the display control board, reverse the removal procedures.

  • Page 87: Power Button Board

    Power Button Board The power button board is located on the bottom left side of the computer. It is secured with three screws and has two connectors. The power button cable is available using spare part number 643145-001. Figure 7-37 Power button board location To remove the power button board: Prepare the computer for disassembly (see...
  • Page 88 Lift the board as far as the cables allow, and then disconnect the two cables from the board (3). NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not pull on the wires. Figure 7-38 Removing the power button board Remove the board from the computer.

  • Page 89: Inverter Board

    Inverter Board The inverter board is located on the left side of the computer. It is secured with two screws and has three connectors. The inverter power cable is available using spare part number 643158-001. Figure 7-39 Inverter board location To remove the inverter board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page...
  • Page 90 Disconnect the three cables from the board (2). NOTE: Be careful not to damage the cables when disconnecting them from the board. Do not pull on the wires. Figure 7-40 Removing the inverter board Remove the inverter board from the computer. To install the inverter board, reverse the removal procedures.

  • Page 91: Optical Drive Connector Board

    Optical Drive Connector Board Description Spare part number Optical drive connector board 643153-001 Optical drive SATA cable 643159-001 Optical drive eject/brightness cable 643146-001 The optical drive connector board is located near the bottom left side of the fan sink. It is secured by two screws and has one connector.
  • Page 92 Lift the board to gain easier access to the connector, and then disconnect the cable from the board (2). NOTE: Be careful not to damage the cable when disconnecting it from the board. Do not pull on the wires. Figure 7-42 Removing the optical drive connector board Remove the board from the computer.

  • Page 93: Hood Sensor

    Hood Sensor Description Spare part number Hood sensor board 643154-001 Hood sensor cable 643149-001 The hood sensor is located just below the fan sink. It is secured with one screw and has one connector. Figure 7-43 Hood sensor location To remove the hood sensor: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).
  • Page 94 Lift the connector end of the hood sensor, slide the sensor at an angle toward the large fan to remove it from the tab in the holder, and then remove the sensor from the computer (3). NOTE: Be careful not to damage the cable when disconnecting it from the connector. Do not pull on the wires.

  • Page 95: Hard Drive Connector

    Hard Drive Connector Description Spare part number Hard drive connector cable 658144-001 The hard drive connector is located near the middle of the computer, below the fan. It is secured with two screws and has two connectors. The cables are routed under the metal casing to the system board connectors.
  • Page 96 Remove the tape that secures the power cable to the computer, and then pull the cables through the metal casing (3). Figure 7-46 Removing the hard drive connector Remove the hard drive connector from the computer. To install the hard drive connector, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 97: Fan

    Description Spare part number 644381-001 The fan is located near the top of the computer. It is secured with three screws. Figure 7-47 Fan location To remove the fan: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).
  • Page 98 Remove the three screws that secure the fan to the computer. Figure 7-48 Removing the fan Lift the fan from the computer. To install the fan, reverse the removal procedures. Chapter 7 Removal and Replacement Procedures All-in One (AIO) Chassis...

  • Page 99: Speakers

    Speakers Description Spare part number Speaker, left 644382-001 Speaker, right 644383-001 The speakers are located at the bottom of the computer. Two separate speakers are each secured by two screws. The left speaker connects to the right speaker, and the right speaker connects to the system board.

  • Page 100: System Board Shield

    Remove two screws that secure each speaker to the computer. NOTE: Make note of grounding wire placement for proper installation later. Figure 7-50 Removing the speakers Remove the tape that secures the speaker wires to the computer. Disconnect the speaker cable from the system board connector. NOTE: The speakers can be disconnected from each other.
  • Page 101 Remove the seven screws that secure the shield to the computer. NOTE: Ground cables for the inverter, speaker, and webcam module (circled in yellow in the image) are secured by system board shield screws. If you previously removed these components, these screws have already been removed.

  • Page 102: System Board

    System Board Description Spare part number System board 607818-001 The system board is located on the upper right side of the computer (when viewed from the rear). It is secured with nine screws. Figure 7-52 System board location To remove the system board: Prepare the computer for disassembly (see Preparing to Disassemble the Computer on page 43).
  • Page 103 Remove the WLAN module (see WLAN Module on page 73). Remove the fan (see Fan on page 89). Remove the graphics board (see Graphics Board on page 65). Remove the system board shield (see System Board Shield on page 92). Disconnect all cables from the system board, noting their location for reinstallation.

  • Page 104: Display Panel

    Display Panel NOTE: All display panel spare parts include cable and inverter. Display panel spare parts do not include the front bezel. Description Spare part number Display panel, 21.5-inch, non-glare, AUO (includes cable and inverter; does not include bezel) 633225-001 Display panel, 21.5-inch, CMO (includes cable and inverter;...
  • Page 105 Remove the 15 screws that secure the display panel. The number of screws per side is as follows: ● Top: 4 screws ● Bottom: 5 screws ● Left: 3 screws ● Right: 3 screws Lift the display panel from the computer. Figure 7-54 Removing the display panel To install a display panel, reverse the removal procedures.

  • Page 106: Appendix A Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 107: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table A-1 Numeric Codes and Text Messages Control panel message...
  • Page 108 Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If RTC (real-time clock) battery may need to the problem persists, replace the RTC be replaced.
  • Page 109 Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. Reconnect keyboard with computer turned off. Check connector for bent or missing pins. Ensure that none of the keys are depressed. Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller.
  • Page 110 Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Hard drive is about to fail. (Some hard Determine if hard drive is giving correct Failure drives have a hard drive firmware patch that error message.
  • Page 111 Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum Memory error during POST execution of the Reboot the computer. correctly Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 112 Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2219-USB Key Provisioning file has invalid Provisioning file contained on the USB key Recreate the provisioning file using third header identifier has been corrupted or is not a valid version party management console software.
  • Page 113 Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled. turned off. Check connector for bent or missing pins.

  • Page 114: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 115 Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four Power failure (power Open the hood and ensure the 4 or 6-wire times, once every second, supply is overloaded). power supply cable is seated into the followed by a two second connector on the system board.
  • Page 116 Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eight Invalid ROM based on Reflash the system ROM with the latest BIOS times, once every second, bad checksum. image. followed by a two second Replace the system board.
  • Page 117 Table A-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes eleven The current processor does Install a TXT capable processor. times, once every second, not support a feature Disable TXT in the Computer Setup (F10) followed by a two second previously enabled on this utility.

  • Page 118: Appendix B Connector Pin Assignments

    Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Signal Data Ground Connector and Icon Signal +5 VDC - Data + Data...

  • Page 119: Headphone

    Headphone Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Line-in Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Line-out Audio Connector and Icon (1/8” miniphone) Signal 1 (Tip) Audio_Out_Left...

  • Page 120: Appendix C Power Cord Set Requirements

    Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 121: Country-Specific Requirements

    Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 122: Appendix D Specifications

    Specifications All-in One Models Table D-1 Specifications Desktop Dimensions 16.9 in 42.9 cm Height 21.5 in 54.6 cm Width 2.6 in 6.6 cm Depth Approximate Weight 18.2 lb 8.25 kg Temperature Range 41° to 95°F 5° to 35°C Operating -22° to 149°F -30°...

  • Page 123: Index

    Index mouse 30 AC adapter safety precautions 29 spare part numbers 36, 40 components removing 89 audible codes 106 front 3 spare part number 35, 41 rear 4 flashing LEDs 106 side 4 front bezel battery computer cleaning 29 spare part number 42 disposal 32 connector pin assignments 110 front components 3...
  • Page 124 overheating, prevention 28 optical drive connector board I/O panel removing 67 outer/left rear panel 75 port cover inverter port cover 45 removing 45 spare part number 35, 41 power button board 79 spare part number 35, 41 inverter board preparing to disassemble the POST error messages 98 removing 81 computer 43...
  • Page 125 static electricity 26 system board removing 94 SATA connectors 23 spare part numbers 34, 39 system board shield removing 92 tamper-proof screws tool 31 tape for WLAN antenna, spare part number 36, 41 temperature control 28 thermal module removing 62 thermal module, spare part number 34 tools, servicing 31...

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